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Adri P
Active since Sep 2020
3
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3 reviews20 months ago
Great experience!
I had such a great experience at CMH Honda Hatfield. The team went out of their way to assist me with buying a car. They made me feel super valuable as a customer and went above and beyond what was expected. I will definitely return to CMH Honda Hatfield for my next car and highly recommend them to anyone!
0 replies
36 months ago
Frustrating Capitec does not care about customers.
I've had multiple issues in such a short time, it's honestly frustrating and so disappointing. Numerous times my card would not work at a store or petrol station and I was told there's nothing they can do. Don't even get me started on the rude careline lady, I could go on about it for days. Next I had an unauthorized deduction from my credit card that was part of a ****. I immediately stopped my card and reported it to Capitec. When I followed up a week later I was told the complaint was considered closed and later that there was actually nothing linked to the complaint. This was ridiculous as I never had any further communication from Capitec regarding the investigation or the reason for the outcome. I managed to talk to someone else that actually sorted it out and my money was eventually paid back. If I never followed up they wouldn't have even thought twice about the outcome and I honestly wonder if this is their standard operating procedure to avoid paying back ****** money. Now, I made a payment to a beneficiary who is also at Capitec and that I've paid before, but for some reason I cannot get a proof of payment?! I've tried multiple times on my end and ended up calling the careline, again. And surprise surprise, once again there is "nothing they can do". They are escalating it but it will only be attended to it next week.... I need a proof of payment for a service due on Monday, is Capitec going to be held liable for the inconvenience or the double payment I'll need to make to ensure there is at least a proof of payment?? I've been threatening to move to another bank because of the issues and I get the message loud and clear Capitec, you do not care about me as a customer. I will be taking this matter to the Ombudsman. I'm definitely moving to FNB and not recommending Capitec to anyone wanting a safe and functioning bank.
1 reply
46 months ago
STAY AWAY!!!!!!!
Would give 0 stars if it was possible. Worst customer service I have experienced in my life. They NEVER call you back (even when they said they would - they go through all the motions, including making sure they have the right number and everything. It honestly felt like it was a game to them). Do not trust what they communicate over SMS either. So many different things were said. At one stage a part was on back order for 20 to 25 working days, but the next day my car was miraculously all done. I was told they would give me an updated ETA on my car on a certain date, this never happened. I had to follow up, they said they would call back which obviously never happened. Staff can do with updated training regarding customer service. I got little to no communication from them and only felt like things started happening once I put pressure on them. My insurer were made aware of my frustrations and won't be referring any future customers.
0 replies
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5 Star
1 (33.333333333333336%)
4 Star
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3 Star
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2 Star
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1 Star
2 (66.66666666666667%)