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Adri P
Active since Sep 2020
4
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4 reviews18 months ago
Great experience!
I had such a great experience at CMH Honda Hatfield. The team went out of their way to assist me with buying a car. They made me feel super valuable as a customer and went above and beyond what was expected. I will definitely return to CMH Honda Hatfield for my next car and highly recommend them to anyone!
0 replies
34 months ago
Frustrating Capitec does not care about customers.
I've had multiple issues in such a short time, it's honestly frustrating and so disappointing. Numerous times my card would not work at a store or petrol station and I was told there's nothing they can do. Don't even get me started on the rude careline lady, I could go on about it for days. Next I had an unauthorized deduction from my credit card that was part of a ****. I immediately stopped my card and reported it to Capitec. When I followed up a week later I was told the complaint was considered closed and later that there was actually nothing linked to the complaint. This was ridiculous as I never had any further communication from Capitec regarding the investigation or the reason for the outcome. I managed to talk to someone else that actually sorted it out and my money was eventually paid back. If I never followed up they wouldn't have even thought twice about the outcome and I honestly wonder if this is their standard operating procedure to avoid paying back ****** money. Now, I made a payment to a beneficiary who is also at Capitec and that I've paid before, but for some reason I cannot get a proof of payment?! I've tried multiple times on my end and ended up calling the careline, again. And surprise surprise, once again there is "nothing they can do". They are escalating it but it will only be attended to it next week.... I need a proof of payment for a service due on Monday, is Capitec going to be held liable for the inconvenience or the double payment I'll need to make to ensure there is at least a proof of payment?? I've been threatening to move to another bank because of the issues and I get the message loud and clear Capitec, you do not care about me as a customer. I will be taking this matter to the Ombudsman. I'm definitely moving to FNB and not recommending Capitec to anyone wanting a safe and functioning bank.
53 replies
45 months ago
STAY AWAY!!!!!!!
Would give 0 stars if it was possible. Worst customer service I have experienced in my life. They NEVER call you back (even when they said they would - they go through all the motions, including making sure they have the right number and everything. It honestly felt like it was a game to them). Do not trust what they communicate over SMS either. So many different things were said. At one stage a part was on back order for 20 to 25 working days, but the next day my car was miraculously all done. I was told they would give me an updated ETA on my car on a certain date, this never happened. I had to follow up, they said they would call back which obviously never happened. Staff can do with updated training regarding customer service. I got little to no communication from them and only felt like things started happening once I put pressure on them. My insurer were made aware of my frustrations and won't be referring any future customers.
0 replies
68 months ago
RUDE SERVICE
I am giving a 1 star review since 0 stars are not possible. Lisa at Crisis on Call should not be working in customer service. My rubber wrist band recently broke for the 2nd time and I needed to get a new one. Since their phone didn't work on this particular day (I called during business hours, 08:18 to be exact) I had to send an email, in which I pointed out that their phone doesn't work and asked if they could please indicate an alternative number for admin purposes. I also indicated that I would like to order/request a new band, this time the rubber elite wrist band (R 310). Lisa got back to me explaining that I could fill in an attached form and that the band would have to be delivered by a courier for which I have to pay for (R 130 or R 205 depending on where you live) since they are busy with remodeling at the office. I returned her email and indicated that she still did not give me an alternative number and I pointed out that their automated email states that the office is indeed open and had operating hours. I wasn't trying to argue that the office is actually open, I merely mentioned it so that they can be aware of it and potentially change it to avoid confusion. I was however quite upset about the fact that I had to pay for a courier since I do not live that far from the office and would gladly rather just pick it up. I understand the situation at the office does not make it suitable for clients, but even though they are remodeling, their customers should still be able to expect the same quality and standard of service as usual. Hence, either rent a temporary office or pay for the courier service themselves. Lisa called me back in less than half an hour after my email trying to finally answer my question(s). Midway through our conversation Lisa said she will pass my concerns on to management since she does not have authority, which I 100% understand. That was not my issues, my issue came in when she said she will pass it on and that they 'may' come back to me. I calmly asked her what she meant by 'may' and expressed that I would expect her to at least try and follow up and ensure that I get feedback. She then went OFF. She was disrespectful, rude and frankly utterly unprofessional. I barely got a word in trying to explain where I am coming from but she would not hear me out and rather turned it on me and accused me of not letting her speak. As a long time customer I was obviously upset and trying to get my point through which she took as a personal attack. I get that she is just customer service/ works at the control board and that she does not have the means to change anything, she is however the front of line when it comes to customers and her attitude left a sour taste in my mouth. Customer service is a direct representation of the rest of the company and I will therefore be cancelling our membership and definitely not be recommending their service to anyone. I see there are a few other reviews/complaints on Hello Peter that involves people having medical emergencies and the poor service they received during that time. I am just glad that my experience revolved around administration services and not an emergency. I shudder to think what would happen if our family's situation was of a medical nature since two members are immune compromised individuals.
0 replies
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1 Star
3 (75%)