EC
Emily C
Active since Sep 2020
3
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3 reviews39 months ago
PHARMACIST WHO DES NOT CARE
I am not one to give a bad review on a business but unfortunately Saturdays experience is the cherry on top for me. I am a type 1 diabetic and don't stray far from pharmacies as insulin is very much a must in my day to day life Synergy pharmacy in tokai junction has been my go to place for the last 4-5 years.. I admit that i left my refill for my insulin last minute, although i can go into a very detailed reasoning for my absent mind it happens, and I realised the night before i had run out. Making sure my entire day was revolved around ensuring i was there to get my stuff. I have had two other issues with this pharmacy prior to this incident but their diabetic range is the biggest and closet to me that's why i choose to return. As i give my details and they find me on the system the pharmacist who I did not ask whose name was, was explaining the co-payment that the medical aid is now making us pay, either way co-payment or full cash i have to walk out of there with my meds.. here comes the problem! his system says two boxes and his assistant cant find it. Now mind you i can hear the entire conversation between him and the assistant. With the fuss of trying to figure out where the insulin he has the nerve to tell me "oh see the thing is that we sold two today so we are out".. firstly thats not how a point of sale works, besides for making sure the correct person is giving the correct type and amount of medication your computer is there to take it off the system so that your stock matches your inventory. At this point i am not yet that upset but what set me off was that the pharmacist took the opportunity to guilt trip me and asks me why i left it for the last minute. After telling him it happens and it slipped my mind he talks right over me to the point I do not even hear what he says and i shout over him that this isn't the time to guilt trip me but to give me my options. He carries on making me feel bad (like I dont already feel ****, i am having a panic attack im shaking, im trying not to cry cause your telling me you do not have my meds and all the other pharmacies are closed) I make him apologies which he very reluctantly does. i say can I get my script as I do have refilles i will drive all the way to MKEM pharmacy (im correcting my mistake and trying to figure out how to get my insulin) this man doesn't even acknowledge that as an option. Then he makes a stupid suggestion of taking my fast acting insulin as my night time one to get me through the night? is he a qualified pharmacist cause no thats not how a fast acting insulin works. i was so confused at the suggestion? why was me asking for my script that i PAID for not an option? while im arguing with this man the assistant magically pulled a box of pens out of god knows where, again proving he lied about having sold two? These are the people who we intrust our scripts with ( which i might add is my prior issues with this pharmacy as they have lost my script not once but twice and I had to run around asking my Dr for a new one. ) the guilt trip, the inventory being unorganised and the pharmacist just not giving a ****, no pride in their work. seriously unsettling as who knows what else or who else's medication they do not take seriously. Not all my experience with this pharmacy are bad, there is one pharmacist who i wished was there to assist me that day as he has been incredibly helpful when my stuff wasn't being accepted by the medical aid but he wasn't there that day. Guys please do better, although you're not a dr your line of work is very much close to one and you take an oath to ensure that you take care of people who are sick. I did not feel i was being helped but attacked to cover up the fact that you misplaced insulin.
0 replies
64 months ago
recommended
Love love love love the products... I have ordered 5 items in one go and got all items within 4 weeks of ordering (its imported) and quality is great. I also ordered shoes that had lights at the bottom and my Niece loves them. Delivery is fast, packaging is cute and quality is great Customer may take a few days but always get a response with a detailed answer of waybill number dispatch and eta.
0 replies
68 months ago
You recommended
I was quite surprised with the delivery of my order... it was delivered on a Saturday ( which never happens) I was concerned at one point with the lack of communication when querying a delivery date but a response was always given . The reason I’d recommend the site is that the quality of the items are outstanding... as online you never sure of quality of an item and somehow always get disappointed but when I received my items and opened it up I was honestly shocked at how good it was .. love love love
53 replies
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