Kim S

Winelands Radiology's lack of professionalism

On Saturday 22nd August 2020 I had a fall and was referred by my doctor to Winelands Radiology at Vergelegen for x-rays of my ankle with a suspected break. After filling out the paperwork I was called in for the x-rays and expected to walk or hop the long distance. I had to ask for a wheelchair. I was a bit taken aback by the lack of logic and attentiveness but just left it. Apparently nothing was broken, but 5 weeks later I was not yet better and advised by my physio to have an ultrasound. On Friday 25th September 2020 I phoned the Vergelegen branch to book an appointment. I was told to come on Tuesday 29th September at 10:00. I was phoned on Monday afternoon to confirm the appointment and asked to arrive at 9:45. I arrived at 9:45, waited until 10:00, and then was told that my appointment was at Paardevlei, and they could not assist me at Vergelegen. We rushed to Paardevlei, only to be told that my appointment was not there either and I had to go to Basamed. Nobody communicated the change in location during the booking and confirmation, and nobody apologized for messing us around. Over an hour later I was finally seen to. I was just sent on a wild goose chase in a moon boot. I emailed Winelands Radiology regarding the chaos on the 29th. Today (1st October) I received a call, full of attitude and defense, with a forced apology, but refusing to take responsibility. As a health professional myself I am appalled.