BS
Bonolo S
Active since Oct 2020
4
Reviews
0
Industries
Reviews
4 reviews26 months ago
Shame on you SFS!
Having to relive the appalling treatment from SFS is heartbreaking. What they did to the Moholo family on 20th April 2024 will remain an emotional scar that will never heal. When a family has lost a loved one, as a funeral home, your priority should be to make things easy for them by simply providing a service that was paid for. SFS made it HELL. We had to keep calling to ask about things that were promised as per the package paid for. We paid for a VIP mobile toilet that only arrived at 2 pm on the day of the funeral. This is after we had to continuously call. Fikile, the consultant who was supposed to be helping us ignored calls and messages when we would try get clarity about mundane things like chairs. I called her to let her know that the toilets that were delivered on Friday afternoon (a day before the funeral) had an awful smell, she said she would look into it. She didn’t. At this point, we had lost hope of ever getting anything sorted by SFS. Additionally, they changed the cars they were supposed to initially send so we had to look for alternative transport to accommodate family. As though this fracas wasn’t enough, they topped it off when we got to the cemetery. The tiny army green tent that looked like it was for an outreach programme was full of people who were also burying a loved one. We had nowhere to stand or sit. We got lost because the he**** was trying to buy time and not drive to where this tent was. There was confusion because they had booked two funerals at one spot. We had to wait for the other funeral to end. Family had no chairs to sit on. It was a MESS. The carpet was dirty and worn out. A painful experience I don’t wish on anyone. The Moholo family is yet to heal from the unjust, undignified way SFS treated them during a difficult time. It is so disappointing that a black owners business would do this, knowing how important a dignified funeral is to us as a people. Shame on you SFS!
0 replies
27 months ago
The Roadside Assista...
The Roadside Assistance was quick and efficient.
1 reply
28 months ago
Vox telecom will **** you
What a ****! I ordered that did not work and there was no one at Vox to help “connect”. This was over 24 hours of waiting for connectivity. Emails are not responded to, basically, once you accept the contract, you are left to figure things out on your own. I immediately cancelled my contract because I could not connect. Six days on, my account is debited while I have no connection, I have not even had any communication or help from Vox. I sent an email to query this invoice, there is no response. This is INSANE. You really treat customers like they are nothing. What a business model.
1 reply
69 months ago
MiWay WeDrive
It’s been a while since I experienced seamless service like I did. Ntokozo Sibeko you are pleasant-thank you. I know I changed my mind a few times and you were patient with me. You constantly reassured me that you would assist. Also, your PROMPT responses are impressive. Thank you once again.
1 reply
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