Ziyaad N

POOR SERVICE!!! POOR QUALITY!!! TOTAL RIP OFF!!!

I booked my Iphone 6S in for repairs, the phone was unable to power on and would not charge, or show any display on the screen. The technician diagnosed the problem to be the Charge IC that needed replacing and quoted me R650 to have the phone sorted and working. 5 days later I returned to the shop where they showed me the phone is in working order, there is display on the screen and the phone can charge up, ticking all the boxes. I was told to run the battery down before charging it up again for at least 8 - 10 hours which I did. After powering up the phone for 15 minutes I noticed the battery depletes quite quickly which I knew was not a good sign, but I figured maybe the battery has to calibrate itself. 5 days later I removed the phone from its case and saw that the screen has lifted off the body of the phone and the battery has swollen thick! I contacted them via Email and explained the scenario, also explaining that I have lost my collection receipt, only to hear that the only way they can help me is if I find that receipt as it acts as my warranty. they have more than one receipt book so they cant tell which book they would be able to find it!!! I managed to find the receipt and emailed it to them. I once again contacted them to find out if they received my email with the Receipt/ Warranty attached. They told me they only replaced the Charge IC and it had nothing to do with the battery. I can however bring the phone in and buy a new battery at a discounted price of R300 - THIS IS RIDICULOUS!!! I am utterly disgusted and disappointed in the way they do business, they do not keep digital records of any of their business deals, they physically write out receipts (which is Ironic for a "DIGI- cafe" selling tech products in this day and age) - I had lost faith in this place entirely and will never refer or do any business with them ever again!!!