Active since Oct 2020
I was assisted by Michael in getting a new quote for my new iphone. He is very dedicated to his work. Our interaction was simple and straighforward. He made it easy for me to understand why it costs so much. The risk is higher.I appreciated the advise.
I upgraded my line using the app. However, prior to the package being sent out for delivery I called Vodacom to ensure that everything was in order. Not to my surprise to be honest (due to prior online bad service), the order was incorrect. It wasn't an upgrade but a new line altogether. I alerted VODACOM whose 3 consultants advised that I wait for the parcel to be delivered and send the driver back because their hands were tied. I alerted the delivery to not come and send the item back to Vodacom. It has been over a week now Vodacom is not taking responsibility to expedite the process of the couriers sending back the item. When you take a debt with them they can even deliver overnight. But if you're sending the wrong items back you may have to wait a lifetime!!!
Purchased a Babywomb (nannycam). It broke because I dropped it. I bought the item via Takealot. Upon tracing the supplier I was able to get in touch with them and explain what had happened. I was then advised to bring in the items for repairs in a different city. I did that only to have the assistant plug the camera in and she said, if it is broken they cannot fix it! I was shocked, to say the least, I then enquired if they had a technician in-house. The lady explained that the technician will plug the camera... I argued that I was not there to get the item plugged in but needed it to be fixed. You cannot call someone a technician for plugging the camera now really. She said he could FORCE the camera to open because it had no *****s so it "cannot be opened." This was escalating because her answers were very poor. She then told her colleague what the issue was. The colleague went on to say the items are imported and cannot be fixed. The best option would be to purchase another one at R400 less than the normal R1400. I can't believe such a big company does not have a qualified technician for their products. There goes my R1400 down the drain.
Excellent service given by Clive Perumal. I did not hesitate to change from my previous insurer to King Price.
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