PD
Phumzile D
Active since Oct 2020
2
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2 reviews50 months ago
VERY UNHAPPY CUSTOMER
Sending on behalf of my FRUSTRATED Aunt Mrs Madlala this is her grievance below... I had took my car for repairs to Alpine VW Hillcrest on 04/05/2022 as it had an engine warning light showing. They had diagnosed the car on 29/03/2022, i did not have the money to fix the car at that time and they had told me they needed to replace the G247-Fuel Pressure Sender. The car was brought in to them on 04/05/2022, according to them, they repaired the car, test drove it and it was fine. I paid a total of R4 680.50 including labour. Just before the car could get home, the light came back on. On 05/05/2022, i sent them an email informing them about the light and they responded saying i should bring back the car the next day. On 06/05/2022 i had to take leave off from work so i could take the car back to them with my fuel from Scottburgh to Hillcrest (82km apart). When i got there it was 10h10 am and i was told that it would take the whole day for them to check the car and see what is wrong with it and they offered that a driver would take me to where i needed to go. I agreed to that and asked to be taken to a lady's house i know in Clermont which is 16km away from them. The driver safely took me there. I was foned at 15h45 pm by Mr Yasheen who told me that they had checked out my car and i would need to pay R5500 for it to be fixed, i told him i do not have that kind of money and i will not be paying for a return job (we spoke for 2min 57 sec). He told me he will get back to me, i had to wait in that frustration till 16h07 as he wasn't getting back to me and i decided to phone them back asking for transport to take me back to them as it was already getting late. He asked me what would i be coming to them for because they have no courtesy car to give me unless i want to take my car as it is and go back home with it. I told him i can't be driving the car up and down with a warning light that has a warning light showing it's not safe to drive it and so how should i get to Scotbburgh? He prouldy said "I DON'T KNOW, MAKE THE MEANS" i told him i am not happy with how they are treating me as a customer, he dicided to be silent on me. I went on to explain to him about the important ceremony i had been planning for for months that i need to attend to in Richard's Bay and how much i am in need of transport this weekend and that i desperately need to have a car to use. He again told me "I DON'T KNOW, EITHER YOU TAKE YOUR CAR BACK TO YOU AS IT IS AND USE IT OR YOU MAKE OTHER MEANS"
0 replies
69 months ago
Momentum Insurance Third Party Claim
My name is Phumzile Dlamini and my neighbour bumped my car while my car was in stationery at the parking at night and there is a third party claim 222/815954 done with Momentum Insurance my claim was assigned to Solomon Mokoena. I have been sending emails regarding the third party claim and he is not responding. I have called his contact is goes through voice mail and have also called the company to resolve the issue, after so many attemps calling and being put through and finding out that the person whom I am being put through just drops the call without answering finaly a lady answered and assisted by sending an email to Solomon and still no responce from him. Now am not sure if Solomon Mokoena is still alive or NOT. I am just not happy with service my car was bumped in January 2020.
2 replies
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