LN
Lihle N
Active since Oct 2020
4
Reviews
0
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Reviews
4 reviews1 month ago
Dissappointment with alexander forbes poor service
I am extremely frustrated and dissatisfied with the unacceptable level of service I have received from Alexander Forbes regarding my late father’s funds that are due to me.In 2025, I lodged a complaint and was contacted by their team, who requested supporting documents. I fully comp**** and submitted everything required. I was then informed that my case would be investigated. However, since then, there has been complete silence. Despite numerous follow-ups via email and phone calls, I have been ignored. No updates, no feedback, and no indication that my matter is being treated with the urgency and seriousness it deserves. This lack of communication and accountability is both unprofessional and disrespectful. This is not just a simple query — it involves funds that I am rightfully entitled to, and the continued delay and disregard raise serious concerns about how Alexander Forbes handles client matters. If this issue is not addressed urgently, I will have no choice but to escalate this matter further to the relevant regulatory authorities and pursue all available avenues to resolve it. I demand immediate feedback, a clear update on the status of my claim, and a timeline for resolution. This matter has gone on for far too long.
1 reply
7 months ago
Still no assistance from alexander forbes after years of trying
i am writing this review for the second time because I have still not received any assistance from Alexander Forbes regarding a long-standing issue. My father passed away in 2003, and since then, all of my siblings have been receiving their monthly claim payments without any problems. However, I have not received a single payment, despite numerous attempts over the years to follow up and resolve this matter. I have called, emailed, and submitted the required documents multiple times. Each time I was either promised a follow-up or redirected without a clear explanation. No one has taken responsibility for assisting me properly. It is extremely frustrating and disheartening to be ignored for so long, especially when this is a matter of family benefits that I am rightfully entitled to. I am pleading once again for someone at Alexander Forbes to take this seriously and assist me in resolving this matter urgently.
159 replies
61 months ago
URGENTLY UNPAID NXUMALO LANGELIHLE
The company's service is just as horrible. This is actually my second review to the company but it looks like they don't want to give me my money. I was supposed to be received my pension fund after my father passed away the year 2003 since i was still a minor, my half siblings who were minors received theirs but i never did. 2015 the company (Alexander Forbes) told us to claim since they're the ones handling the durban pension fund finances, and i gave them all the necessary documents they've been asking for from 2015 till now they're not giving me my money! And also it costs me lots of money that i don't have to travel to their offices to give them the same documents i always give them, I'm sick and tired of being up and down their offices because I'm unemployed so i don't have any allowance or anything and this money will assist me to further my studies!!!
53 replies
67 months ago
unpaid beneficiary complaint
An urgent matter!!! the company has bad service and im very dissappointed. i am a beneficiary, my father passed away the year 2003 and i never received any money under my name. from 2015 i wanted to claim my money so i went to their offices. and they asked for my documents and i did send them but still i havent received anything or given any feedback. from 2015 they have been asking one and same things and i do give it to them but theres just no progress on my issue. February this year Mr Devika Peritum if im not mistaken was called from the Durban Branch and he said they are still doing calculations who does calculations for 8 months. anyways yesterday i went to the durban branch again and the lady assisting couldn't assist since the people handling my files were not picking up her calls. another thing that doesnt make to me is that they said they will pay me a lumpsum from only the year 2015, what about all the money i was supposed to be earning from 2003 the year my father passed. Id really appreciate it if im assisted with my matter because i really dont know what to do no!!!
53 replies
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