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Bonisile N
Active since Oct 2020
2
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2 reviews21 months ago
Horrible Manager called Nature
A Manager called Nature should be taken to hospitality training or demoted. I kindly asked the waiter for the heater to be moved closer since there were no other customers in the adjacent tables. He referred me to the manager who refused to come & address me. I insisted until he eventually came from hiding in the kitchen. Instead of being professional & courteous, he kept interjecting me & repeating the same lame excuse that heaters should be positioned within the same line. Even when I told him his tone is off & unprofessional, he kept talking over me clearly wanting to have the last word. He forgets his salary actually comes from the ctustomers he is rude to. Then the pesto beef pasta dish I ordered had no pesto or any flavour for that matter. At that point, I had zero heart to complain. I've eaten at The Rock a few times before without any issue, but this experience put me off for good, no thanks to the horrible manager called Nature. Sies.
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67 months ago
Poor post-sale service from Weitzer
Whilst I'm happy with the finished product, there were way too many glitches on workmanship and post-sale service: - different shades of colours were sent for the kitchen cupboard doors. This was picked up only after the installation was done. - some of the cupboards had scratches which had to then be replaced weeks after installation was supposed to be completed. - one of the side slab pieces fell off from the counter tops, damaging my washing machine and almost hurting my son who was standing close by. It took more than a week and half for the company to address this and call the installers back to reconnect the slab. Other glitches were caught on time, like some pieces being left behind by mistake at the warehouse which delayed project completion, as well as the installers almost drilling the wrong handles in some of the cupboard doors. We are planning to doing further renovations in our house and are now doubting if we'll use Weitzer again. I'm mostly disappointed at how all the issues were only addressed after I followed up each time on when the installers were coming.
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2 Star
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1 Star
1 (50%)