YV
Yolandi Z
Active since Nov 2020
2
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2 reviews64 months ago
SHOCKING & TERRIBLE SERVICE REGARDING REBOOKING OF SUSPENDED FLIGHTS ITS A NIGHTMARE AND ALMOST IMPOSSIBLE!!
SHOCKING & TERRIBLE SERVICE REGARDING REBOOKING OF SUSPENDED FLIGHTS ITS A NIGHTMARE AND ALMOST IMPOSSIBLE!! NEEDLESS THE ADD ON COSTS THUS FAR FOR ALL CALLS MADE , EMAILS ETC JUST TO TRY REBOOK TICKETS !! I HAVE NEVER ENCOUNTERED SUCH BAD SERVICE FROM ANY TRAVEL AGENCY EVER BEFORE & WORST OF ALL I NEVER EXPECTED THIS FROM A COMPANY LIKE TRAVELSTART. I HAVE BEEN SPENDING COUNTLESS HOURS ON THE PHONE AND ONLINE TO TRY AND SORT OUT THIS MESS AND TO REBOOK TICKETS FOR SUSPENDED FLIGHTS . THIS SEEMS ABSOLUTELY IMPOSSIBLE I have tried to call travelstart just to be holding on the line for what seems like an eternity until you realize it is actually starting to cost you a rather big amount just in your phone bill. Then go for nxt option and try sending out emails... only to receive the following back on the 18th of January ; Hi there, Thank you for your request regarding the change to your booking. Kindly be advised that the Kulula Airlines ticketing band has not yet been lifted and therefore we are not able to provide a quote at the moment. Email sent to me from youprovided me with the following information: *Option1 Rebook directly with kulula to travel between 11 Jan-30 Nov 2021 No rebooking fee but kulula will charge change in fare and taxes and you will need a credit card to pay in the difference when you call. *Option2 Alternatively, you can contact Kulula Airline on 0861 585852 to issue a TravelBank voucher for your tickets. This was only for the outbound flight from JHB-CPT. OK THEN .... BUT NOT OK !!! As that email got me absolutely no where!! I had to go to the airport on Monday the 18th of January anyway to pick someone up who flew in Internationally. So I thought let me go to the Kulula Customer Service desk myself to enquire in person. Seeing that we've been battling to resolve the issue with travelstart and the options provided to me by you per email was completely untrue & false information was given to me from Travelstart regarding Kulula. I have to really give it to the ladies at Kulula Customer Service at OR Thambo International as they where extremely polite and tried to assist as best possible . Unfortunately due to our tickets being booked through travelstart they couldn't assist me there but gave me an alternative number for kulula as the one you provided me with was also a waste of time, money and effort!! Finally I managed to get hold of agents at kulula directly on the number provided by Kulula Themselves and finally I felt a bit relieved!!! Seeing the amount of money and time this has cost so far on endless calls to the agency and airline only for nothing to come alight or even for an answer!! Well to my surprise yet again as per your email stating the following: Kulula Airlines ticketing band has not yet been lifted and therefore we (Travelstart this is) are not able to provide a quote at the moment. Not true! You where are able to assist me as I was explained or atleast You could have made some form of an effort!! Just like Kulula C/S where able to assist me at OR Thambo with friendly & professional service.Best of all they didn't even get paid for their service to try and assist me. They clearly just knew how to assist customers in a very polite and professional manner. But here's the catch when calling Kulula directly... As I was told to do By Travelstart.. They are able to change the dates and as per your mail with No rebooking fee but kulula will charge change in fare and taxes and you will need a credit card to pay in the difference when you call. That part of your mail is correct but also 100% SHOCKING!!! Seeing that by changing dates it will cost another R1450 per ticket. Our booking is for 4 Adults... Which now comes to about R5800 over and above the amount which has already been paid when booking the tickets in the first place through you. So you make the sum please and tell me if you would be a happy client if you where in my shoes!!! (Also the fact that rebooking of the tickets is not a personal fault or Anyone's fault to be Fair . Unfortunately the whole world got hit with a major pandemic and due to covid this unforeseen circumstances happened) But take into account this is only the flight from JHB - CPT not even the return flight back from CPT - JHB !! Also take into account that we are still in a major crisis pandemic and you feel it's ok to not assist your customers to see what rates you could perhaps get and let them try sc**** together if possible in a tough time for our Country and the Whole world. Or just loose the money already spent due to your lack of service & assistance!! One can only assume this is the reason you tell your clients to contact the airline directly as according to you at travelstart the apparent ticketing band with Kulula Airline has not been lifted therefore you are not able to quote atm..??? As u knew customers like us would be horrified to hear all the above just mentioned. Then as per your email Option 2 We can contact kulula for them to issue a TravelBank voucher for our tickets. So after all Ive gone through already with these tickets i thought let me enquire and maybe just opt for the TravelBank vouchers. Yet again another disappointment!! As a Travelbank voucher takes 8 Weeks to be approved ......(which I am sure you are fully aware of) Also looking in a bit further to the matter seems like that voucher might not even be of any use by then if we keep waiting for you to actually give us propper feedback?? With regards to talk about Comair being under business rescue (I am not stating that all is true i am only saying from what's on the websites; Tickets Purchased via a Third Party Customers who have purchased a kulula.com or British Airways (operated by Comair) flight ticket for a departure between 14 March and 30 November 2020 from a third party (i.e. a ticket which does NOT start with 161), should direct their queries to the travel agent whom the ticket was initially booked with. Not only that : I do not have 8 weeks to wait as one of the passengers meant to be flying is over 80 years old and this might be her last opportunity ever to see 2 of her closest relatives. I also tried the chatting function on your site. Yet another complete disappointment!! I was connected to a person by name of Fatima Another waste of my time.... I did Email the chat transcript to myself as after Fatima's request to provide a reference number fatima just stopped replying to any of my msgs. Then there's still the matter regarding the return Flights and tickets from CPT-JHB still to be rebooked and as per your email : We need to contact FlySafair to rebook our return flights with them. How am i even supposed to do that if we can't even sort out the tickets and dates to fly from Jhb to CPT?? I did speak to SAFAIR and they where extreamly helpful regarding our flight booked through them. Unfortunately it still leaves me absolutely no where as Travelstart & Kulula can't assist or just won't (unless We pay another small fortune) Is this the new normal standard and service from A travel Agency like Travelstart whom firstly we trusted and who we thought we could really relay on with our bookings??? Or is it just OK for customers to go through the effort of choosing You as the preferred travel agency to help assist, plan, book and get Paid but after payment went through you basically could not care less about the customer or the after service you provide?? I am incredibly disappointed to say the least and that's putting it mildly to be honest. There's no excuse for any customer to have to go through all of this that we've been going through. Also to find out the people who you trusted with your bookings and paid couldn't care less !! It saddens me to say that there is absolutely no level of service and no urgency to assist customers! I am at a dead end now as I have tried everything possible to the best of my abilities and litteraly used all the bits of advice I could get from a few friendly agents at kulula to try resolve the matter. Unfortunately it's now nearly impossible and i am hoping that travelstart actually does still have some form of professionalism when it comes to their customers who trusted them enough in the first place to step up to the plate & to also assist in resolving this horrible ordeal. Could somebody contact me as a matter of urgency & assist to sorting this issue out as soon as possible please? Thank You
122 replies
66 months ago
Excellent Service from Mobile Car Clinic Benoni clutch cable repair
Thank you to Heinrich and team from Mobile Car Clinic Benoni for your excellent and rapid response today. The clutch cable on my mom's car went this morning and not being the wiser i bought a new clutch cable and clutch pedal. They fitted the new cable and ensured me that no mew pedal was needed. Thank you for going out of your way and also saving me money on not installing the new pedal as it was not needed. Your service and fees are really great plus a 6month warranty. Honest, great service, affordable and friendly. Would not use anyone else again! Thanks so much!
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