MM
Makhauta M
Active since Nov 2020
5
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0
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Reviews
5 reviews5 months ago
ANOTHER OLD MUTUAL FRUSTRATION
Today I decided to do a follow up of my late mother's one plan policy with old mutual which I had claimed from in December 2019. And had not paid until I decided to do a follow up again this year trying to put my mother's matters to rest. In March 2025 a consultant in Bloemfontein made me aware that a letter of excutorship was needed. In October 2025 I submitted the letter and unfortunately it was made clear to me that the amount to be paid out can be devulged to me. Last week I Learnt from the lawyers I appointed that the old mutual paid out. To my surprise, the amount on the bank statement they sent me was not what was noted on the printout document I have from 2019 when I did the initial claim. I tried seeking clarification from the claims call center today but your phone keeps going dead in my ear. I am yet again disappointed in Old mutual. 1stly for the lack of communication and secondly for lacking transparency in how they treat clients. For me it has been a frustrating 5 years 11 months trying to get what is due to my late mother as she worked very hard for her money.
53 replies
5 months ago
Poor service from evolution consultants
My late father had a funeral policy with real people (which is now Evolution Finance). He had forgotten about the policy although they still were debiting his bank account until December 2023. Upon receiving a notification of the lapsed policy on the 02/02/2024 He tried contacting the company to find out how much was the amount in arrears and no one could assist him. He went as far as sending an email to the company putting in a claim (death benefit claim) for my late mother who passed on 2019 December. My father untimely past on August 2024 without any response to his enquiry or claim. Evolution takes advantage that most its clients are not residing near their offices (East London) and dismiss them just by saying they will get back to you. I today had a personal encounter with two of their agents who told me they will call me back after retrieving my father's profile. And yet the day is over. I can not fathom how elderly people feel when people ment to assist them in painful moments just treat them as numbers and promise they will return their calls. The frustration of paying for something for years on vain.
53 replies
58 months ago
SAPS service
As SAPS mission n vision states ' protect everyone's rights & be impartial, respectful, open & accountable to the community'. But the SAPS serving us isn't honoring even a fraction of this statement. I opened a case of vehicle theft against a mechanic whom we took our car to for repairs n has since moved our vehicle without our knowledge. SAPS Springs personnel where giving us the run around to open the case n had since told us that they cnt approach the guy since we took the car to him. This is the reason why ppl take matters into their own hands. Who exactly is the law supposed to protect?
0 replies
58 months ago
Appalling service
Absa Trust department n its call centre have appalling service. I sent thru an email on the 5th of May asking for guidance on how to retrieve my late mothers will. I was told to send thru the required documents n I asked the lawyer we had already appointed to do so. Up to today we haven't received any feedback since. And their call centre makes a person hold for 15 to 30 minutes while a consultant looks into 'the matter' or they put down the phone on ur ear. COVID is no more an excuse for bad service. If companies like ABSA dnt wake up they r going to close down soon.
106 replies
66 months ago
Refund requisition
I have settled my personal loan with Direct Axis through a 3rd party on the 31st October 2020 after I was debited on the 25th (as per agreement). I am owed a refund by direct Axis which seems to be difficult for them to transfer into my bank account. I sent all the required documents on the 4th November n and after pestering them the documents were only put through on the 6th. I have since been asking for updates via calling their customer services to sending emails. But no one could give me an answer. The only hope I got was that on the14th Nov when a consultant told me that my matter is with the accountants, all thats needed is for them to transfer my money into my account. Today alone I have been on the phone for 30 minutes with 3 different consultants and still no one can answer my question. Instead m left holding and no one talking or even attending to me. I am very very angry and disappointed with Direct Axis service. You have given Sanlam a bad name. I hope eventually my matter will get resolved as I am very very upset.
336 replies
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