Thendo R

Poor customer service and pathetic account department

Very disappointed with the company, they need to fire everyone from the account departments, I bought their products on credit and they keep on deducting and adding interest on my account which was interest free in the first place. I missed one payment due to their own technical difficulties in the second month of my account and I was told that if I make payment my interests will be cleared, I did that, however the interest charges are still there. I think this is their strategy to add interest on their customers accounts because if it’s a debit order this should not be an issue.I don’t recommend anyone to buy from this company they will ruin your credit score that you work hard for, they don’t answer calls and respond to email. Even if you request for statement you will get it until such time when they finally send you and you will be shocked by the transactions. They just want to keep deducting from old customers instead of marketing their poor quality products for new customers.