NK
Nabil K
Active since Nov 2020
2
Reviews
0
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Reviews
2 reviews42 months ago
Appalling & Shocking Service - During & After
My vehicle went in for repairs since the 28th of August and returned today. However, there have been numerous issues with communication, inconsistency, fabrication to name a few. As a client, I can firmly say I have never been insulted in a manner which Proline has done to me during this period. Given, delays happen which are out of our control, that can be understood, however, to be told a part which was not available in the entire country had to be ordered, miraculously appeared before the proposed date and in that same instant was no longer available again? How do you communicate to your clients like that, telling one story and then another? These inconsistencies have continued through the process, even upon the day of collection which was arranged for 07th October 15:00. I was informed the vehicle went in for the head lamp which wasn't even an issue in the assessors initial report, however, I let this go and focused on the fact that all checks were to be completed and in order. Having left Sun City as part of a vacation earlier than intended, 10kms away I was informed there was an issue and I couldn't collect. Upon insisting I needed to speak to someone in-charge, I arrived and met with Cliff, thinking my queries would be resolved. How wrong I was. Inspecting the vehicle brought to light the headlamp was not the only thing missing, but the beading for the bumper as well which I was never informed of. Promises were made to have this corrected on Monday 10th October and delivery to my Wife would ensue. It is now 15 days later, 4 modules have been changed on the headlamp including the lamp itself. The vehicle has been delivered to me with scratches that were never there, missing components (wire for plugs in mags) and a chewd bubble gum that was left beside the spare tire. To make matters worse, my reverse camera doesn't work. How did this pass QC checks? Who was doing them? Is there a log that shows all of these were inspected? What about the diagnostics report that show's there are no faults? I requested this upon delivery and even that has not been adhered to. Please consider who your vehicle goes to when it needs to be repaired by your insurer as it may as well be to your detriment. I know it was to mine.
0 replies
66 months ago
Service Excellence
Recently my Wife and I were in the market to purchase a home and inquired with Ooba Homeloans. We were allocated Ragiema Khan as a financial advisor who took us through the process and held our hand through the process. Ragiema was not only professional in executing her duties, she provided us with genuine advise, do's & dont's as well as honest, credible feedback. What most would think as a cumbersome process filled with copious amounts of communication was quite the opposite. In fact, we all we had to do was provide documentation which she submitted and facilitated until the granting of the bond. To Ragiema, first and foremost, followed by the team at Ooba Homes, thank you for making this process seamless and assisting us in securing our dream home.
56 replies
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1 Star
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