RW
Renew-it Wynberg
Unclaimed Business
RW
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
May '25 - Apr '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Renew-it Wynberg
Renew-it Wynberg has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Renew-it Wynberg across 22 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceaJ
amesh J
1 reviews | Active since Jan 2020
19 Jun 2025, 04:55
pathetic Renew-IT
I am writing to formally express my deep dissatisfaction and frustration regarding the extremely poor service I have received from Renew-IT over the past three months. My vehicle was handed over to your workshop three months ago for repair work. Two months later, I was informed that it was ready for collection. However, upon arriving to collect the vehicle, I was shocked to find that the work was not even completed. It is absolutely unacceptable and unprofessional to notify a customer for collection when the vehicle is clearly not ready. This unnecessary and careless action on your part not only wasted my time but has caused significant inconvenience and financial strain. Due to your team's incompetence, I have been left without a vehicle during a critical time, as I am currently in the process of planning a wedding. I have had to resort to booking flights and incurring additional travel expenses — all of which could have been avoided had Renew-IT handled this matter with the minimum level of responsibility and professionalism. Frankly, this level of service is disgraceful. The lack of communication, accountability, and urgency is unacceptable for any business, let alone one entrusted with customers’ vehicles and time. I expect the following immediately: A written explanation for why I was told to collect an incomplete vehicle. A clear and firm timeline for when my vehicle will be fully completed and ready. Compensation or reimbur*****t for the unnecessary expenses I have had to incur due to your delays and mismanagement - this will include flights, bookings, 3 month vehicle instalments and other expenses A signed declaration confirming that the vehicle has been deemed roadworthy following the post-accident repairs. Furthermore, should any harm come to me or my family as a result of substandard workmanship, Renew-IT will accept full responsibility Should this matter not be resolved swiftly and to my satisfaction, I will have no hesitation in escalating the issue to the relevant consumer protection authorities and to take legal action. I expect a prompt response no later than 2025-06-24.
Helpful (0)
|Replies (0)aJ
amesh J
1 reviews | Active since Jan 2020
19 Jun 2025, 04:55
pathetic Renew-IT
I am writing to formally express my deep dissatisfaction and frustration regarding the extremely poor service I have received from Renew-IT over the past three months. My vehicle was handed over to your workshop three months ago for repair work. Two months later, I was informed that it was ready for collection. However, upon arriving to collect the vehicle, I was shocked to find that the work was not even completed. It is absolutely unacceptable and unprofessional to notify a customer for collection when the vehicle is clearly not ready. This unnecessary and careless action on your part not only wasted my time but has caused significant inconvenience and financial strain. Due to your team's incompetence, I have been left without a vehicle during a critical time, as I am currently in the process of planning a wedding. I have had to resort to booking flights and incurring additional travel expenses — all of which could have been avoided had Renew-IT handled this matter with the minimum level of responsibility and professionalism. Frankly, this level of service is disgraceful. The lack of communication, accountability, and urgency is unacceptable for any business, let alone one entrusted with customers’ vehicles and time. I expect the following immediately: A written explanation for why I was told to collect an incomplete vehicle. A clear and firm timeline for when my vehicle will be fully completed and ready. Compensation or reimbur*****t for the unnecessary expenses I have had to incur due to your delays and mismanagement - this will include flights, bookings, 3 month vehicle instalments and other expenses A signed declaration confirming that the vehicle has been deemed roadworthy following the post-accident repairs. Furthermore, should any harm come to me or my family as a result of substandard workmanship, Renew-IT will accept full responsibility Should this matter not be resolved swiftly and to my satisfaction, I will have no hesitation in escalating the issue to the relevant consumer protection authorities and to take legal action. I expect a prompt response no later than 2025-06-24.
0
Replies (0)KB
Khaya B
1 reviews | Active since Jan 2020
18 Jun 2025, 11:16
Renew-it Wynburg (Sandton) service
I have taken my car to the Renew-it Wynberg branch 3 times. I am so pleased with their service. Such professionalism and love from the receptionist, consultants, technicians, coffee bar ladies. It’s rare that everyone is this nice and efficient. Keep up the good work my black brothers and sisters 🏆👌🏽
Helpful (0)
|Replies (0)KB
Khaya B
1 reviews | Active since Jan 2020
18 Jun 2025, 11:16
Renew-it Wynburg (Sandton) service
I have taken my car to the Renew-it Wynberg branch 3 times. I am so pleased with their service. Such professionalism and love from the receptionist, consultants, technicians, coffee bar ladies. It’s rare that everyone is this nice and efficient. Keep up the good work my black brothers and sisters 🏆👌🏽
0
Replies (0)PG
Phumza G
1 reviews | Active since Jan 2020
29 Apr 2025, 23:54
Horrible customer service
My order was nwvwr delivered and i reveived no refund. No foolow uonwas made by the store either. Horribke service. I will never orser form this store again nor recommend it to anyone!!!!
Helpful (0)
|Replies (0)BM
Bongani M
1 reviews | Active since Jan 2020
24 Feb 2025, 21:26
The worst Service from the Wynberg team and *******
I have never seen such a highly Recommended company by Old Mutual as our repair shop which does not know what customer service is all about. on the 13th Dec_24 i received a call to book my car for the 7th Jan _25. Believe you me i had to call and ask if the car is't still being booked for repairs, after I left my car a week after then i had to make follow up on what was going on with my car, was told the person that was appointed had changed departments and had to deal with a lady named Nomthi - bad in communication so as their reception lady Stephanie who will promise you call backs and never delivers. My issues started when i was told my car was ready after i was told it takes 14 days which was not the case. i was called and asked the repair company to dorp off the car at my work place due to me being in Limpopo. Car was delivered on the 28th of Jan and after when i got back i had noticed that in the back of my car my sweet jar was missing and made a follow up with the contact centre who were also not helpful. I then called the office direct at Wynberg and got hold of the un helpful lady Stephanie who numerous times promised me she will follow up and call me back. at first she had said their had not seen the jar. But later she then confirmed that she can see the jar on the cameras. and that was it they never called me back until i did another follow up with Nomthi who is the worse agent that you would want to be assigned to you believe. she does not respond and call you back. The only thing they know is just taking money from you once they are paid they do not care. on the 14th Feb i went there to find out using my own petrol due to none communication from this company and i believe they are all the same, if their so called leadership could not even come and hear my concern and the only thing that the other reception lady came back and asked me was "how much was it" as if this was about the money not the issue being their poor service in responding to their clients. Till date i am yet to hear from them when will they replace my jar and if someone as taken my jar what steps have been taken by the company to reprimand the person who took it , i guess they are all *******. I am yet to hear from the useless company and i am never going to send my car there again or any of their dealership. Claim no. 1346825
Helpful (0)
|Replies (0)BM
Bongani M
1 reviews | Active since Jan 2020
24 Feb 2025, 21:26
The worst Service from the Wynberg team and *******
I have never seen such a highly Recommended company by Old Mutual as our repair shop which does not know what customer service is all about. on the 13th Dec_24 i received a call to book my car for the 7th Jan _25. Believe you me i had to call and ask if the car is't still being booked for repairs, after I left my car a week after then i had to make follow up on what was going on with my car, was told the person that was appointed had changed departments and had to deal with a lady named Nomthi - bad in communication so as their reception lady Stephanie who will promise you call backs and never delivers. My issues started when i was told my car was ready after i was told it takes 14 days which was not the case. i was called and asked the repair company to dorp off the car at my work place due to me being in Limpopo. Car was delivered on the 28th of Jan and after when i got back i had noticed that in the back of my car my sweet jar was missing and made a follow up with the contact centre who were also not helpful. I then called the office direct at Wynberg and got hold of the un helpful lady Stephanie who numerous times promised me she will follow up and call me back. at first she had said their had not seen the jar. But later she then confirmed that she can see the jar on the cameras. and that was it they never called me back until i did another follow up with Nomthi who is the worse agent that you would want to be assigned to you believe. she does not respond and call you back. The only thing they know is just taking money from you once they are paid they do not care. on the 14th Feb i went there to find out using my own petrol due to none communication from this company and i believe they are all the same, if their so called leadership could not even come and hear my concern and the only thing that the other reception lady came back and asked me was "how much was it" as if this was about the money not the issue being their poor service in responding to their clients. Till date i am yet to hear from them when will they replace my jar and if someone as taken my jar what steps have been taken by the company to reprimand the person who took it , i guess they are all *******. I am yet to hear from the useless company and i am never going to send my car there again or any of their dealership. Claim no. 1346825
0
Replies (0)HM
Hank M
1 reviews | Active since Jan 2020
22 Feb 2025, 18:49
Disgusted
My vehicle was booked in to renew it wynberg for repairs to the back tail gate that took the repair over a month to do a small repair on the back tail gate. A month passed the lady who at renew it wynberg left or went somewhere, so a different female at renew took over my case and even then I had gotten no communication as to the information regarding the vehicle. On the day they called me in to tell me my vehicle was ready I came in and looked at the vehicle and it was not up to standard. I then spoke with Charity and advised her and she was the female who took over my case and she advised to mark the areas. I then waited for a week passed and they did not call me, then the following week they call me at 2:30pm saying my vehicle is ready for collection and it was Friday passed dated 21/02/2025. I then get to pick up the vehicle and I find the vehicle battery is flat, I jump in the vehicle and see that there is no petrol. At this time I have given up and drove away utterly disappointed in the service I have gotten from renew it. This was an insurance claim as I have a construction company and also the inconvenience and poor quality of workmanship I have received from this supplier. I have the tracker app on my phone and I get alerts everyday when my vehicles are moving. And in my head I'm wondering if this vehicle is suppose to be getting repaired to drive. When my driver had dropped it off he advised me it was left with a half a tank of fuel and when I picked it up it was empty. This service is not acceptable and someone should be put in place to manage this branch better.
Helpful (0)
|Replies (0)HM
Hank M
1 reviews | Active since Jan 2020
22 Feb 2025, 18:49
Disgusted
My vehicle was booked in to renew it wynberg for repairs to the back tail gate that took the repair over a month to do a small repair on the back tail gate. A month passed the lady who at renew it wynberg left or went somewhere, so a different female at renew took over my case and even then I had gotten no communication as to the information regarding the vehicle. On the day they called me in to tell me my vehicle was ready I came in and looked at the vehicle and it was not up to standard. I then spoke with Charity and advised her and she was the female who took over my case and she advised to mark the areas. I then waited for a week passed and they did not call me, then the following week they call me at 2:30pm saying my vehicle is ready for collection and it was Friday passed dated 21/02/2025. I then get to pick up the vehicle and I find the vehicle battery is flat, I jump in the vehicle and see that there is no petrol. At this time I have given up and drove away utterly disappointed in the service I have gotten from renew it. This was an insurance claim as I have a construction company and also the inconvenience and poor quality of workmanship I have received from this supplier. I have the tracker app on my phone and I get alerts everyday when my vehicles are moving. And in my head I'm wondering if this vehicle is suppose to be getting repaired to drive. When my driver had dropped it off he advised me it was left with a half a tank of fuel and when I picked it up it was empty. This service is not acceptable and someone should be put in place to manage this branch better.
0
Replies (0)HM
Hank M
1 reviews | Active since Jan 2020
22 Feb 2025, 18:38
Disgusted
My vehicle was booked in to renew it wynberg for repairs to the back tail gate that took the repair over a month to do a small repair on the back tail gate. A month passed the lady who at renew it wynberg left or went somewhere, so a different female at renew took over my case and even then I had gotten no communication as to the information regarding the vehicle. On the day they called me in to tell me my vehicle was ready I came in and looked at the vehicle and it was not up to standard. I then spoke with Charity and advised her and she was the female who took over my case and she advis
Helpful (0)
|Replies (0)HM
Hank M
1 reviews | Active since Jan 2020
22 Feb 2025, 18:38
Disgusted
My vehicle was booked in to renew it wynberg for repairs to the back tail gate that took the repair over a month to do a small repair on the back tail gate. A month passed the lady who at renew it wynberg left or went somewhere, so a different female at renew took over my case and even then I had gotten no communication as to the information regarding the vehicle. On the day they called me in to tell me my vehicle was ready I came in and looked at the vehicle and it was not up to standard. I then spoke with Charity and advised her and she was the female who took over my case and she advis
0
Replies (0)MM
Masirite M
1 reviews | Active since Jan 2020
21 May 2024, 10:44
Shocking serice
After many calls and emails, she is ignoring me. Someone needs to take accountability for these mess. Give me my car back. The excess was paid, but you still holding on to my car!
Helpful (0)
|Replies (0)MM
Masirite M
1 reviews | Active since Jan 2020
21 May 2024, 10:44
Shocking serice
After many calls and emails, she is ignoring me. Someone needs to take accountability for these mess. Give me my car back. The excess was paid, but you still holding on to my car!
0
Replies (0)NK
Nabil K
1 reviews | Active since Jan 2020
25 Oct 2022, 15:09
Appalling & Shocking Service - During & After
My vehicle went in for repairs since the 28th of August and returned today. However, there have been numerous issues with communication, inconsistency, fabrication to name a few. As a client, I can firmly say I have never been insulted in a manner which Proline has done to me during this period. Given, delays happen which are out of our control, that can be understood, however, to be told a part which was not available in the entire country had to be ordered, miraculously appeared before the proposed date and in that same instant was no longer available again? How do you communicate to your clients like that, telling one story and then another? These inconsistencies have continued through the process, even upon the day of collection which was arranged for 07th October 15:00. I was informed the vehicle went in for the head lamp which wasn't even an issue in the assessors initial report, however, I let this go and focused on the fact that all checks were to be completed and in order. Having left Sun City as part of a vacation earlier than intended, 10kms away I was informed there was an issue and I couldn't collect. Upon insisting I needed to speak to someone in-charge, I arrived and met with Cliff, thinking my queries would be resolved. How wrong I was. Inspecting the vehicle brought to light the headlamp was not the only thing missing, but the beading for the bumper as well which I was never informed of. Promises were made to have this corrected on Monday 10th October and delivery to my Wife would ensue. It is now 15 days later, 4 modules have been changed on the headlamp including the lamp itself. The vehicle has been delivered to me with scratches that were never there, missing components (wire for plugs in mags) and a chewd bubble gum that was left beside the spare tire. To make matters worse, my reverse camera doesn't work. How did this pass QC checks? Who was doing them? Is there a log that shows all of these were inspected? What about the diagnostics report that show's there are no faults? I requested this upon delivery and even that has not been adhered to. Please consider who your vehicle goes to when it needs to be repaired by your insurer as it may as well be to your detriment. I know it was to mine.
Helpful (0)
|Replies (0)NK
Nabil K
1 reviews | Active since Jan 2020
25 Oct 2022, 15:09
Appalling & Shocking Service - During & After
My vehicle went in for repairs since the 28th of August and returned today. However, there have been numerous issues with communication, inconsistency, fabrication to name a few. As a client, I can firmly say I have never been insulted in a manner which Proline has done to me during this period. Given, delays happen which are out of our control, that can be understood, however, to be told a part which was not available in the entire country had to be ordered, miraculously appeared before the proposed date and in that same instant was no longer available again? How do you communicate to your clients like that, telling one story and then another? These inconsistencies have continued through the process, even upon the day of collection which was arranged for 07th October 15:00. I was informed the vehicle went in for the head lamp which wasn't even an issue in the assessors initial report, however, I let this go and focused on the fact that all checks were to be completed and in order. Having left Sun City as part of a vacation earlier than intended, 10kms away I was informed there was an issue and I couldn't collect. Upon insisting I needed to speak to someone in-charge, I arrived and met with Cliff, thinking my queries would be resolved. How wrong I was. Inspecting the vehicle brought to light the headlamp was not the only thing missing, but the beading for the bumper as well which I was never informed of. Promises were made to have this corrected on Monday 10th October and delivery to my Wife would ensue. It is now 15 days later, 4 modules have been changed on the headlamp including the lamp itself. The vehicle has been delivered to me with scratches that were never there, missing components (wire for plugs in mags) and a chewd bubble gum that was left beside the spare tire. To make matters worse, my reverse camera doesn't work. How did this pass QC checks? Who was doing them? Is there a log that shows all of these were inspected? What about the diagnostics report that show's there are no faults? I requested this upon delivery and even that has not been adhered to. Please consider who your vehicle goes to when it needs to be repaired by your insurer as it may as well be to your detriment. I know it was to mine.
0
Replies (0)