BM
Bongani M
Active since May 2019
6
Reviews
0
Industries
Reviews
6 reviews14 months ago
The worst Service from the Wynberg team and *******
I have never seen such a highly Recommended company by Old Mutual as our repair shop which does not know what customer service is all about. on the 13th Dec_24 i received a call to book my car for the 7th Jan _25. Believe you me i had to call and ask if the car is't still being booked for repairs, after I left my car a week after then i had to make follow up on what was going on with my car, was told the person that was appointed had changed departments and had to deal with a lady named Nomthi - bad in communication so as their reception lady Stephanie who will promise you call backs and never delivers. My issues started when i was told my car was ready after i was told it takes 14 days which was not the case. i was called and asked the repair company to dorp off the car at my work place due to me being in Limpopo. Car was delivered on the 28th of Jan and after when i got back i had noticed that in the back of my car my sweet jar was missing and made a follow up with the contact centre who were also not helpful. I then called the office direct at Wynberg and got hold of the un helpful lady Stephanie who numerous times promised me she will follow up and call me back. at first she had said their had not seen the jar. But later she then confirmed that she can see the jar on the cameras. and that was it they never called me back until i did another follow up with Nomthi who is the worse agent that you would want to be assigned to you believe. she does not respond and call you back. The only thing they know is just taking money from you once they are paid they do not care. on the 14th Feb i went there to find out using my own petrol due to none communication from this company and i believe they are all the same, if their so called leadership could not even come and hear my concern and the only thing that the other reception lady came back and asked me was "how much was it" as if this was about the money not the issue being their poor service in responding to their clients. Till date i am yet to hear from them when will they replace my jar and if someone as taken my jar what steps have been taken by the company to reprimand the person who took it , i guess they are all *******. I am yet to hear from the useless company and i am never going to send my car there again or any of their dealership. Claim no. 1346825
0 replies
15 months ago
Wonderful Service
I would like to share my experience with Liesel Diergaardt she is one of the amazing individual who is dedicated and has helped me in the process to get my claim approved. she shared the guidelines with me and was patient with me and did not mind me asking too many questions. She is an asset in the company .What an amazing Star******
53 replies
19 months ago
I had good conversat...
I had good conversation with Ramo she was helpful and patient with me
53 replies
64 months ago
Bad Service from a brand that i thought would grow
I had hired a car from them on the 19th of December and wanted to use it while my one was being fixed. upon my arrival i was helped by a gentleman who took all my particulars and after taking the payment and did not advise of anything about the mileage usage of the car. This was for a white Micra which I had borrowed for the weekend. So I asked the guy when should i return the car and I was advised before 17:30 on a Monday which was 21st December. On the day i was returning the car i received a call from a lady called Sihle from PSS who asked me at 15:23 when was i coming to drop off the car and I advised her that I was actually on my way, comfortably as i was on my way and also told her that I was meant to bring it at 17:00- 17:30. She then advised me to drop off the key at the drop off box. I did that and the next day i received a call telling me that i have gone over the mileage of the car, i then lost it and advised her that i was never advised about the mileage and was not going to pay for something i was not made aware off. My deposit was 3000 of which they helped themselves and took 700 from me for exceeding something that was not explained to me at all and i still have proof that its not even mentioned on the sheet agreement that I had. I was so angry and frustrated and told them to deposit my money back and would not do business with them ever again. I hate everything that has to do with people that know they are on the wrong and still have an edacity to take R 700 from my money. I will never do business with them and have advised my friends and colleagues to not use their service.
0 replies
72 months ago
Bad Service and attitude from the staff at Usave Mofolo 1689 Nxumalo street
Yesterday in the evening i went to Usave in Mofolo address: 1689 Nxumalo street Soweto. (SO42842) I received the worst service and i felt undermined as a customer. I was passing there and i stopped to purchase 2 KG brown sugar and only to find out that i was going to be my worst day. 1st i started engaging with the security guy who wanted me to leave my laptop bag with him and i told him that i cannot do that and he can rather come with me to see what i wanted to purchase. after the incident i went inside to purchase sugar and only to find out that i had taken the incorrect brand off sugar and i was charged R 33... some odd which came to R 86... odd. While i was about to pay this lady that served me the first time did not greet me and has the nerve to help her staff member first while i was first inline and was about to pay, No apologies from the lady or greeting" to ask me if i can allow her to make payment for the colleague before i pay" she started pulling my item and passing them through the scanner and still did not greet me with a smile. when she put her hand out i then said " Hi" in Zulu and asked why she did not greet me? she then apologized and i let it slide. But the 2nd the time when i came back to make the exchange that's what got to me. There was a lady at the counter by the name of Zanele Motha, who the first time i cam to pay to her she said her system is offline and went to the loo. Again when i came back when i was about to pay she said she is "offline again" only to find out that she was going to the loo. and she then called customers again on her side. the queue was long and there is not suppose to be line during this Covid-19. Then i was told to place the sugar that i wanted to exchange must be left in the basket. The security called the supervisor who was not presentable, with no name tag and had an attitude. He sighed" when called and told me to leave those things there and come to him with the slip. My understanding he was mean to come to me and address me not me to come to him. and give me attitude. He refused to give me his name and said quote: what do you want to do with my name "closed Quote. He will not give me his name with his shirt not tucked in under his jersey and dreaded hair. they laughed and i walked out. I was not happy there way people were treated while i was on the line and its not how customer service should be given to people and respect. Please take the time to look at the footage at 13:45 - 14:15 on the 14-05-20. While trying to get the information the old lady behind me said they are used to treating people this way.
0 replies
84 months ago
Complain about Edgars & Hollard Insurance
Good Day To whom this may concern I have a complain around the insurance that is being provided by Edgar's , I lost my Phone on the 30th of September 2018. and it was a Sunday and i was not able to make my claim the same month as i was leaving for work the next day on a boat Cruise working for TUI services on the Morella boat. On the Monday i was heading to board on cruise i was only able to blacklist the phone with Vodacom as i was using the network . This was for 3 months and up on my return i went to Edgar's in Town(55 Pritchards Street) where i lodged the claim and it was not done the correct way the 1st time and i was helped by the gentleman called Sandile at Edgars in Protea Glen Mall. This was from the 30 Jan 2019. Sandile called the 1st time he was ding the follow up and advised that i should come in and explain why this claim was submitted late. I then came in and advised that i the agent we spoke to on the 5th of February 2019. He seemed as if he was lodging the request and were told to wait for 7 working days and check. I came back on the 13-02-19 and Spoke to Tshepo Mase who had advised that he is escalating the matter with Hollard as a late claim and i should wait for 7-14 working days to check if it has been process as it was a cash claim. On the 19th - Feb -19 Sandile called to check on the claim again we spoke to an agent by the name of Nhlanhla who also said it was not process she will do it now and log it so that we can get feedback. on the 8-03-2019 went back to the store to do a follow up and the same thing was said by Masabatha that she had escalated the claim and we should check within 7 working days bare in mind that i have been using my own money to go to Edgar's in Protea Glen and the same message has been related to me. On the 9 - 04-2019 We spoke to Taniki who also advised to check within 30 days of which premiums have been taken from my account each and every month while this was happening. R 104 till date . on the 15th due to me being fed up i then asked to speak to a Supervisor and Dineo Tiro advised that the complain was not lodged and asked why was this claim submitted late of which i had explained this was on the 15- 03 . she asked me for the model of the phone and i told her i was a P10 Lite . she said she can see this has been taking so long she would take it upon her self and do a follow up with me during the day as the person she was trying to contact was on lunch. This was in the presence of Sandile when she said that she will get back to me which did not happen. I went back on the 24-04-2019, Dineo was not available to come on the phone on the 31st-04-2019 i went back and spoke to Dineo who also advised that she will get back to me the same day she was sorry and the call did not happen also with Sandile who said he will do a follow up during the day and call me back which also did not take place. on the 9th -May-19 i went back to he shop and was assisted by Edna who called the contact center 1st person we spoke to was Nhlanhla who placed us on hold for 23 mins looking for a supervisor and the line went dead silent. We then called back and spoke to Sandra who also placed us for 35 mins on hold without letting us know that she was placing us on hold and looking for a supervisor. We called again and spoke to Bridgette who also placed us on hold without following process kept silent and transferred us to a supervisor called Nthabiseng Moiloa who was rude and told me that the claim was not processed we will do it now of which changed the mood of the call when i asked all this time i have been coming to Edgars what have the agents and the previous supervisor was doing so they said apparently she was sick no in office. she then said to me quote " You can go ahead and escalate" close quote . I then asked her did she really say i must escalate ? she kept silent and released the line. this was in front of Edna the person that was helping me. We called back and spoke to Kagiso who logged the complain and asked Edna to call me back if she hears anything from the team. I advised that this i am going to escalate. today i received a all saying that my claim has been declined due to misrepresentation and i asked where course the phone was lost on the 30- Se**** and i even stated that to the 1st agent we have spoken too when i was asked to come in why this claim was late. Nthabiseng then called me today and told me that my premiums will be reversed with an attitude and she released the line. This was after i received a call from Edna to advise of the out come of which i am not happy with and will never doe business with Hollard again. It was not my fault that the person that was filling in the form for me wrote an incorrect date on the claim form and now it seems as my problem. Why all this time i have been running around this was not said to me that the dates were not corresponding so that i can advise as i did with the two agents that said the were changing it on the system. and on the papers.
56 replies
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5 Star
2 (33.333333333333336%)
4 Star
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3 Star
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2 Star
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1 Star
4 (66.66666666666667%)