U
Usave
Unclaimed Business
U
AI Review Summary
Based on recent customer reviews, Usave is facing significant customer experience challenges across multiple branches. Customers consistently mention rude and unhelpful staff, particularly at money market counters, alongside frequent complaints about cash unavailability, long queues, and understaffed tills. A recurring theme is concerns over product quality, including expired goods, infested staples, and suspected food poisoning incidents. Shoppers also report poor complaint handling and inconsistent management responses. Isolated positive feedback highlights cleanliness, friendly staff, and well organised stores at certain branches, suggesting service standards vary considerably between locations.
Performance(last 12 months):
Trustindex Rating
2.1TrustIndex
2.1
Review Distribution
1.3|26 Reviews
Jul '25 - Jun '26
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 06:23
Staff Incompetence & then some
U Save Money Market services provider doesn't even deserve a star let alone a 1/2 star or even a 1/4 star. You only got a star as I needed to write a review. U save - Northern cape - Prieksa To the owners of this particular store, get your **** together. It would seem you love money more than providing a service. Clients pay at money market for a reason, they trust you to pay whomever it is that needs to be paid due to there not being a store and or service provider's office within the area and thus not being able to actually go and pay it directly themselves. It is not up to the client to sort your *********** staff's mistakes out, they don't get paid to fix it. Your staff get paid to do a job - teach them correctly or put them elsewhere where their capabilities are best suited. Should you wish for clients to sort your money market issues out, I suggest you put on your money market till slips: U Save M.M (Money Market) As you have yet to pay a provider a staggering amount - so the choice are as follows: either refund the client so that they can make arrangements to go to a physical store / office and pay the provider themselves, & restore their name, or you physically pay the provider and get this **** sorted and restore the client's name. Your services are subpar at best. Should you not sort this issue out, legal action will be taken.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 06:23
Staff Incompetence & then some
U Save Money Market services provider doesn't even deserve a star let alone a 1/2 star or even a 1/4 star. You only got a star as I needed to write a review. U save - Northern cape - Prieksa To the owners of this particular store, get your **** together. It would seem you love money more than providing a service. Clients pay at money market for a reason, they trust you to pay whomever it is that needs to be paid due to there not being a store and or service provider's office within the area and thus not being able to actually go and pay it directly themselves. It is not up to the client to sort your *********** staff's mistakes out, they don't get paid to fix it. Your staff get paid to do a job - teach them correctly or put them elsewhere where their capabilities are best suited. Should you wish for clients to sort your money market issues out, I suggest you put on your money market till slips: U Save M.M (Money Market) As you have yet to pay a provider a staggering amount - so the choice are as follows: either refund the client so that they can make arrangements to go to a physical store / office and pay the provider themselves, & restore their name, or you physically pay the provider and get this **** sorted and restore the client's name. Your services are subpar at best. Should you not sort this issue out, legal action will be taken.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 10:17
Bad Service
I I would like to lodge a complaint regarding an incident that occurred at Shoprite Usave on Skosana Xaba Street 16/4/2026. I sent a child to purchase onions from the store.however, the child mistakenly bought potatoes instead. Upon realizing the error immediately, we returned to the store to request an exchange. The manager on duty refused to assist us, stating that Shoprite’s policy does not allow for returns or exchanges on vegetables. I would like clarity on this policy, as there is no indication on the receipt or in-store signage stating that vegetables cannot be returned or exchanged. Given that the mistake was identified and reported promptly, I believe the matter could have been handled more reasonably. I kindly request confirmation of this policy and an explanation as to why no exception could be made under these circumstances.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 10:17
Bad Service
I I would like to lodge a complaint regarding an incident that occurred at Shoprite Usave on Skosana Xaba Street 16/4/2026. I sent a child to purchase onions from the store.however, the child mistakenly bought potatoes instead. Upon realizing the error immediately, we returned to the store to request an exchange. The manager on duty refused to assist us, stating that Shoprite’s policy does not allow for returns or exchanges on vegetables. I would like clarity on this policy, as there is no indication on the receipt or in-store signage stating that vegetables cannot be returned or exchanged. Given that the mistake was identified and reported promptly, I believe the matter could have been handled more reasonably. I kindly request confirmation of this policy and an explanation as to why no exception could be made under these circumstances.
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Anonymous
1 reviews | Active since Jan 2020
4 Apr 2026, 18:45
Usave shoprite
I bought luck star on at usave next to baragwanatha taxi rank soweto/diepkloof on the 31st st of March.I cooked it and eat it same day,the following day I woke up with terrible cramps,later in the day I ate the tin fish I reacted from eating it.i was rushed to the doctor and the doctor had said it's food poisoning.Can all the tin stuff be re-called as this might endanger other lives. That's the only thing I ate day before and after.i am nearly lost my life.i am still recovering from the food poisoning.
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Anonymous
1 reviews | Active since Jan 2020
4 Apr 2026, 18:45
Usave shoprite
I bought luck star on at usave next to baragwanatha taxi rank soweto/diepkloof on the 31st st of March.I cooked it and eat it same day,the following day I woke up with terrible cramps,later in the day I ate the tin fish I reacted from eating it.i was rushed to the doctor and the doctor had said it's food poisoning.Can all the tin stuff be re-called as this might endanger other lives. That's the only thing I ate day before and after.i am nearly lost my life.i am still recovering from the food poisoning.
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Anonymous
1 reviews | Active since Jan 2020
3 Apr 2026, 08:12
Most disgusting service ever
Usave Marikana has the most disgusting service ever... Money market and lotto is said to open at 11h00 am after people stood in a queue for more than an hour only to be told that the system is not working... That time the screen clearly shows that it is very much functional...
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Anonymous
1 reviews | Active since Jan 2020
3 Apr 2026, 08:12
Most disgusting service ever
Usave Marikana has the most disgusting service ever... Money market and lotto is said to open at 11h00 am after people stood in a queue for more than an hour only to be told that the system is not working... That time the screen clearly shows that it is very much functional...
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Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 16:22
USAVE VOSLOORUS FALSE ADVERTISING
USAVE vosloorus at Rockville they always have no stock last promotion of combo they always shorts of things I want combo today I was there,tomorrow I want combo USAVE must stop advertising things thats they dont have or is the manager who is not doing the job
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Anonymous
1 reviews | Active since Jan 2020
19 Mar 2026, 16:22
USAVE VOSLOORUS FALSE ADVERTISING
USAVE vosloorus at Rockville they always have no stock last promotion of combo they always shorts of things I want combo today I was there,tomorrow I want combo USAVE must stop advertising things thats they dont have or is the manager who is not doing the job
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Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 18:44
Usave manager harrasment
My son who just finished school, started working for Usave Kleinvlei, about 4 weeks ago. His first job after school. But he has been sworn at and harrassed by the manager almost everyday. Even in front of customers. He has been belittled and humiliated. This seem to be a regular thing where his dignity and basic human rights are being violated. Something is wrong there and needs to be investigated
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Anonymous
1 reviews | Active since Jan 2020
2 Mar 2026, 18:44
Usave manager harrasment
My son who just finished school, started working for Usave Kleinvlei, about 4 weeks ago. His first job after school. But he has been sworn at and harrassed by the manager almost everyday. Even in front of customers. He has been belittled and humiliated. This seem to be a regular thing where his dignity and basic human rights are being violated. Something is wrong there and needs to be investigated
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Replies (0)A