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Usave
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, Usave receives overwhelmingly negative feedback across multiple store locations. Customers frequently report rude and unprofessional staff, including cashiers, security guards, and managers. Product quality is a major concern, with repeated complaints about infested flour, maize meal with insects, and expired goods. Money market and cash withdrawal services are a persistent pain point, with long queues, unavailable funds, and unsafe practices exposing transaction amounts publicly. Several reviews describe discriminatory behaviour and violations of customer dignity. One positive review praised the Dikgale branch for cleanliness and friendly staff.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-67
Recommended: Unlikely
Review Distribution
1.3|23 Reviews
May '25 - Apr '26
5(4.4%)
4(0%)
3(0%)
2(8.7%)
1(87%)
5(4.4%)
4(0%)
3(0%)
2(8.7%)
1(87%)
Frequently Asked Questions About Usave
Based on recent customer reviews, Usave receives overwhelmingly negative feedback across multiple store locations. Customers frequently report rude and unprofessional staff, including cashiers, security guards, and managers. Product quality is a major concern, with repeated complaints about infested flour, maize meal with insects, and expired goods. Money market and cash withdrawal services are a persistent pain point, with long queues, unavailable funds, and unsafe practices exposing transaction amounts publicly. Several reviews describe discriminatory behaviour and violations of customer dignity. One positive review praised the Dikgale branch for cleanliness and friendly staff.
Usave has a TrustIndex of 0 out of 10 on Hellopeter, based on 23 reviews in the last 12 months. Hellopeter has tracked Usave across 351 total reviews. How is the TrustIndex calculated? →
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDW
David W
1 reviews | Active since Jan 2020
2 Mar 2026, 18:44
Usave manager harrasment
My son who just finished school, started working for Usave Kleinvlei, about 4 weeks ago. His first job after school. But he has been sworn at and harrassed by the manager almost everyday. Even in front of customers. He has been belittled and humiliated. This seem to be a regular thing where his dignity and basic human rights are being violated. Something is wrong there and needs to be investigated
Helpful (0)
|Replies (0)DW
David W
1 reviews | Active since Jan 2020
2 Mar 2026, 18:44
Usave manager harrasment
My son who just finished school, started working for Usave Kleinvlei, about 4 weeks ago. His first job after school. But he has been sworn at and harrassed by the manager almost everyday. Even in front of customers. He has been belittled and humiliated. This seem to be a regular thing where his dignity and basic human rights are being violated. Something is wrong there and needs to be investigated
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Replies (0)ZM
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Bongi R
1 reviews | Active since Jan 2020
21 Jan 2026, 09:47
Business Acquisition Initiative: Let Down by KZN Nodal Office
I wrote to Mr Nene who is in charge of KwaZulu Natal on 13 January 2026 to request Shoprite Holdings for a business prospect proposal from Shoprite Holdings and to acquire further information how to go about . I further called him on the phone provided on the website he just sent an sms that he will contact me later at 15:00 on 13 January 2026 . I have since made follow-ups, but to no avail. I question whether those in authority were fully aware, when entrusting Mr Nene with such an important responsibility—business acquisition—that his approach appears to be rather nonchalant.
Helpful (0)
|Replies (0)BR
Bongi R
1 reviews | Active since Jan 2020
21 Jan 2026, 09:47
Business Acquisition Initiative: Let Down by KZN Nodal Office
I wrote to Mr Nene who is in charge of KwaZulu Natal on 13 January 2026 to request Shoprite Holdings for a business prospect proposal from Shoprite Holdings and to acquire further information how to go about . I further called him on the phone provided on the website he just sent an sms that he will contact me later at 15:00 on 13 January 2026 . I have since made follow-ups, but to no avail. I question whether those in authority were fully aware, when entrusting Mr Nene with such an important responsibility—business acquisition—that his approach appears to be rather nonchalant.
0
Replies (0)OL
Olga L
1 reviews | Active since Jan 2020
18 Jan 2026, 09:41
Rude cashier
I had a horrible service yesterday with an unfriendly cashier that has stinking attitude, I was there for cash send but cashier help 3 client while I was the first without explaining that it's off line, when I asked him to help he said can't you see it's offline with attitude, but the manager was nice and tried to resolve it. I really think Save Zone14 should investing customers services
Helpful (0)
|Replies (0)OL
Olga L
1 reviews | Active since Jan 2020
18 Jan 2026, 09:41
Rude cashier
I had a horrible service yesterday with an unfriendly cashier that has stinking attitude, I was there for cash send but cashier help 3 client while I was the first without explaining that it's off line, when I asked him to help he said can't you see it's offline with attitude, but the manager was nice and tried to resolve it. I really think Save Zone14 should investing customers services
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Replies (0)NM
Ntombikayise M
1 reviews | Active since Jan 2020
12 Jan 2026, 07:51
Worms in the mealie meal
I went to buy mealie meal uSave brand and when I got home, it had worms. The expiry date was for October this year. It's was disappointing and I think they should consider their customers and give them better service.
Helpful (0)
|Replies (0)NM
Ntombikayise M
1 reviews | Active since Jan 2020
12 Jan 2026, 07:51
Worms in the mealie meal
I went to buy mealie meal uSave brand and when I got home, it had worms. The expiry date was for October this year. It's was disappointing and I think they should consider their customers and give them better service.
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Replies (0)A
AM
Amogelang M
1 reviews | Active since Jan 2020
13 Dec 2025, 22:46
WORST EXPERIENCE EVER!!!
My name is Amogelang Boikanyoh Ma***o and I’m a *** male from Lerome. I recently visited Usave that is in Lerome South North West and I have to say, the men who work at that shop are very ****phobic, they made my shopping experience very bad and also managed to make me feel very bad about myself. I have never felt so unwanted so bad. And all I did was to just ask for assistance. I wanted to cry. The fact that they even yelled at each other from their posts, laughing and making unnecessary comments in the middle of their shift was also disturbing. It is very sad to experience such things in places we go to just to do shopping in 2025. When is it gonna end?? Why are we still hiring such kind of people who are capable of doing this at their work time??this has to stop. We are already facing a lot of ****phobia in the outside world, we do not need it inside stores by workers again. I am now never gonna go to Shoprite Usave that is in Lerome South ever again because of this!!! Date: 10/12/25 Time:15:39 Store:7087 Reg:004 Txn:213 Shoprite Checkers (PTY) LTD Tel no +27 14 556 3522 Stand No 3 Lerome Road Served by the innocent darling Goitsemang Mmebe who was not part of this nonsense.
Helpful (0)
|Replies (0)AM
Amogelang M
1 reviews | Active since Jan 2020
13 Dec 2025, 22:46
WORST EXPERIENCE EVER!!!
My name is Amogelang Boikanyoh Ma***o and I’m a *** male from Lerome. I recently visited Usave that is in Lerome South North West and I have to say, the men who work at that shop are very ****phobic, they made my shopping experience very bad and also managed to make me feel very bad about myself. I have never felt so unwanted so bad. And all I did was to just ask for assistance. I wanted to cry. The fact that they even yelled at each other from their posts, laughing and making unnecessary comments in the middle of their shift was also disturbing. It is very sad to experience such things in places we go to just to do shopping in 2025. When is it gonna end?? Why are we still hiring such kind of people who are capable of doing this at their work time??this has to stop. We are already facing a lot of ****phobia in the outside world, we do not need it inside stores by workers again. I am now never gonna go to Shoprite Usave that is in Lerome South ever again because of this!!! Date: 10/12/25 Time:15:39 Store:7087 Reg:004 Txn:213 Shoprite Checkers (PTY) LTD Tel no +27 14 556 3522 Stand No 3 Lerome Road Served by the innocent darling Goitsemang Mmebe who was not part of this nonsense.
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Replies (0)TT
Thembekile T
1 reviews | Active since Jan 2020
6 Nov 2025, 13:52
Shopprite Usave 156 President street , Cashier Simiso Lovemore Ngobese
I was sold Purity that expired on the 25th November 2025, the condition of the purity was unbelievable. My baby could have gotten sick and died of this. I want to make sure I deal with this matter legally. I have the receipt and all. Manager better call and pay or we handle this the other route.
Helpful (0)
|Replies (0)TT
Thembekile T
1 reviews | Active since Jan 2020
6 Nov 2025, 13:52
Shopprite Usave 156 President street , Cashier Simiso Lovemore Ngobese
I was sold Purity that expired on the 25th November 2025, the condition of the purity was unbelievable. My baby could have gotten sick and died of this. I want to make sure I deal with this matter legally. I have the receipt and all. Manager better call and pay or we handle this the other route.
0
Replies (0)