HM
Hank M
Active since Sep 2020
12
Reviews
0
Industries
Reviews
12 reviews3 months ago
Disgusted And Shocked By The Bad Service
This is by far the worst company to deal with. The owner said Zaid. I paid this guy in cash by his house where his business has moved to in Melville, when the time for installation of my concrete slab was ready and my builders had built up to first floor, they took 3 weeks for them to get to site and continually giving me excuses every from his installer JANNIE. Hearing story's and telling me his Bakkie broke down 3 or 4 times, when they final got to site in the 3rd week they used my teams scaffolding poles, they broke my clients toilet in the garage and they installed the slab in NOVEMBER 2025 and they said they will replace it but up to this day I am still waiting for a toilet to be replaced. This is by far the worst company I have delt with, when they installed the concrete slab that joins to the existing house, they did not drop the level, now when it rains the water pushes back into the house and water constantly pushes back in. The clients ceilings boards are messed up and needs to be changed I informed the OWNER ZAID KOLA he came to site and says I cannot pay for it, I said but ZAID This is your team's fault. They the agreed that him and his installer will fix the issue up back up to this day I am still waiting that means my client is living like this when it rains his house gets flooded every time. By far please to the public to do not use this company.
0 replies
3 months ago
Disgusted and Disappointed
Hi all Might I say how disappointed and disgusted I am in this company for having a terrible supplier like markley Roofing supplying them with materials. I am a contractor and have experience in construction for 15 years. Anyway I started a project building a double storey building in randburg Ambassador park complex. I purchased roof tiles for R21,000 or round it off to R22,000 last year December 2025. They only had a certain amount of tiles at there Store BUCO so they had to order more from there supplier MARLEY. The tiles took 2 weeks to get delivered to site. My team put the roof tiles. We then realised we were short of tiles as per the clients instruction, buy 790 and will see if we run short you can go and get more. I went to the shop and bought, this time I got it the next day delivered to site. When my team jumped on the roof to put the tiles on the roof tiles just started breaking soon as you walk on the roof. Not all of them broke but many. When I got to site my team had advised me of the situation so I took one roof tile and punched it with my fist and surprisingly It broke. I then went to the store BUCO to purchase 250 more and it came up to R5,000 or R6,000. My client called the manager GAVIN VORSTER. He then asked me for pictures and email. He CC me in the mail. They responded with a site visit only on the 23/01/2026 and when they came they sent a female lady (VELMA MATHEKGANA) that gave an assessment without even jumping on the roof. GAVIN VORSTER advised me that he had a couple of complaints as well relating to this issues regarding these roof tiles that Marley supplys them with. THE EMAIL SENT TO ME HANK AS THE CONTRACTOR WHO MADE THE COMPLAINT : Good day Kindly find attached Lab test results and attached photos. Please check photo 9.1 regarding the installation where it clearly shows that the line is not straight and it is affecting the whole area , hence experiencing breakages. Kind regards Velma Mathekgana Sales Representative How can they make that assumption or decide that when there rep. VELMA MATHEKGANA did not even jump on the roof to see the structure. Honestly this is pathetic service. I expect to get some answers and I feel they should reimburse me for my team lost, my fuel running to shops, and the material and labour I had to put it. I give a 5 year warranty on my work and if something happens and those tiles break I will have to replace them and then should I go to BUCO to let them know about this they will give me issues as they would say it's been long etc. PLEASE ATTEND TO MY COMPLAINT ?
0 replies
4 months ago
Disgusted with the level of service
Hi all Dynamic showers came to install a shower glass by my place. The first process was installation fine all was well. The guys left my house with the markings on the glass and glass left untidy with finger prints all over it. When the glass was ready for us I showered in it and it started to leak so I called Donovan and asked him to send his team back to seal it properly. It took some time for them to come back. Finally they came and I was not around and my helper was around to let the team inside. Last attempt they came to my house and sealed it properly but left silicone thick on the silver support frames and on the glass. So I sent Donovan a message to send his team back to clear up this but no response up to today.
0 replies
5 months ago
Disgusted
I am so disgusted and disappointed in the service, attitude and time frames from Itatile Bryanston branch from SONIA. Anyone this issue has been on going for a couple od months now. I have been i repeat waiting for my rebate. I am in construction and bring millions of capital towards the itatile group and previously was advised that i would receive my rebate when the quarter was up. This was from at least from February 2025 i am still waiting. Every time i speak with Sonia she says im dealing with th and issue but still have got nothing resolved. 2 months back she asvised on a Friday sir all is sorted out and you will receive your funds in couple days time. And i am still waiting up to today. I have taken this action now as i am highly disappointed in the level of service. I make my clients drive from miles around to utilize this branch and this is the service we get and thanks back.
142 replies
14 months ago
Disgusted
My vehicle was booked in to renew it wynberg for repairs to the back tail gate that took the repair over a month to do a small repair on the back tail gate. A month passed the lady who at renew it wynberg left or went somewhere, so a different female at renew took over my case and even then I had gotten no communication as to the information regarding the vehicle. On the day they called me in to tell me my vehicle was ready I came in and looked at the vehicle and it was not up to standard. I then spoke with Charity and advised her and she was the female who took over my case and she advised to mark the areas. I then waited for a week passed and they did not call me, then the following week they call me at 2:30pm saying my vehicle is ready for collection and it was Friday passed dated 21/02/2025. I then get to pick up the vehicle and I find the vehicle battery is flat, I jump in the vehicle and see that there is no petrol. At this time I have given up and drove away utterly disappointed in the service I have gotten from renew it. This was an insurance claim as I have a construction company and also the inconvenience and poor quality of workmanship I have received from this supplier. I have the tracker app on my phone and I get alerts everyday when my vehicles are moving. And in my head I'm wondering if this vehicle is suppose to be getting repaired to drive. When my driver had dropped it off he advised me it was left with a half a tank of fuel and when I picked it up it was empty. This service is not acceptable and someone should be put in place to manage this branch better.
0 replies
14 months ago
Disgusted
My vehicle was booked in to renew it wynberg for repairs to the back tail gate that took the repair over a month to do a small repair on the back tail gate. A month passed the lady who at renew it wynberg left or went somewhere, so a different female at renew took over my case and even then I had gotten no communication as to the information regarding the vehicle. On the day they called me in to tell me my vehicle was ready I came in and looked at the vehicle and it was not up to standard. I then spoke with Charity and advised her and she was the female who took over my case and she advis
0 replies
17 months ago
DIGUSTING SERVICE
Hi Support team I would firstly like to say how disgusted I am in this particular store for the service and how they treat there clients. I bought a defy stove and hob from this particular store and asked if they could deliver. When they delivered the items the delivery guys had left it in the GARAGE AND NOT IN THE HOUSE AS THE HOUSE IS UNDER CONSTRUCTION. BY THE WAY LET ME MENTION THE GARAGE IS LIKE 3 MINUTES WALK AWAY FROM THE ACTUAL HOUSE. THEY DELIVER THE STOVE, OVEN, EXTRACTOR FAN IN BUBBLE WRAP NOT IN A BOX. 3 DAYS BACK I GO TO THE GARAGE WITH MY TEAM TO TAKE THE STOVE TO FIT IT IN THEN I PERSONALLY OPEN THE BUBBLE WRAP AND I SEE THE OVEN PART GLASS COMPLETELY BROKEN. 3 DAYS AGO I PERSONALLY TAKE THE OVEN BACK TO THE STORE STANDING THERE WHILE THE SALES REP GUYS LOOKS AT ME DEEP IN MY EYES FIRST LIKE TO TELL IF I WAS TELLING THE TRUTH OR TELLING LIES. I THEN LOOK HIM IN THE FACE AND AFTER SOME TIME HE LOOKS AWAY LIKE NOW HE BELIEVES. HE THEN TELLS ME THEY HAVE TO DO THERE CHECKS AND ALL SO I ADVICE I NEED THIS PRODUCT AS IN YERSTERDAY. Yesterday he calls me dated 13/11/2024 he says they are still doing there investigation Today is received a call at 13:00 dated 15/11/2024 saying I'm sorry we can't do anything and come pick up the damaged item from the store. MIND YOU WHEN OPENING THE PACKAGING I CUT MYSELF RECEIVED BAD SERVICE FROM HIFI AND STILL DROVE TO TAKE THERE DAMAGED ITEM TO THE STORE. WHEN THE REP CALLED ME I ASKED HIM FOR THE PICTURE OF THE GLASS WHEN THE GUYS LEFT IT IN THE GARAGE HE DID NOT ASK ME AS HE SAYS WHEN THEY TOOK IT FROM THE STORE IT WAS FINE AND HE HAS A PICTURE TO PROVE IT, BUT WHEN I GET TO THE GARAGE I SEE THE BUBBLE WRAP HAD NOT BEEN OPENED SO I THINK HOW WILL THE DELIVERY GUYS ABLE TO SAY THEY DID NOT BREAK THE GLASS ON DELIVERY? THESE STORES NEED TO BE CLOSED DOWN HONESTLY. NOT THE FIRST TIME I AM HAVING A PROBLEM WITH HIFI.
0 replies
20 months ago
Pathetic service
Builders warehouse Alberton lighting department is useless and pathetic. I bought a complete light fitting for my fibre glass pool dated 12/08/2024. I asked the sales rep to give me a blue colour changing one as I have no interest in any other colour lights. I then call my pool guy to install it for me and to connect into my day and night sensor. When I get home I discover that the light is changing colours. So on my trip to work I stop at Leroy Merlin to buy a blue light and I take it home and call my pool guy to come back and change it for me so my costs now on labour goes up. I then go to the store to return the light dated 21/08/2024. The manager for pool department or manager for the store says they cannot do anything for me as they need the entire fitting but I tell him that it in the pool and the only thing wrong is the actual light. After talking and talking and coming to no conclusion I say keep the light and receipt and walk out from the store. I have given builders warehouse over 1million in sales and materials I have bought from them. I have never received such bad service. I mean when you walk into the store and ask the guys in the departments to help you they suppose to advice you as that's there job right? Why give me something different when I asked for a specific thing and then still when you want to return it they can't return and refund your money. Not on. Such businesses should not be in business
53 replies
57 months ago
Disgusted
I would just like to say how disgusted and disappointed I am with this dealership and it's staff. I purchased a new vehicle from this dealership 2 months back. Barry was my sales guy. It all started when they had added the extras such as nudge Bar, rubber rize etc. I had also asked to include a canopy In. The experience I had with Barry was great in the starting when the finance was in progress. The deal got approved for the van and canopy. The van is a Ford Ranger xl 2021 model( brand new out of the box as people say) The van went in to get rubber rized the first so I said to Barry due to the nature of my business it requires me to have a bakkie but at that time work was not so busy so I used my other vehicle. When the van came back from rubber rized me and my wife noticed the untidyness of the workmanship so I called Barry expaling that we are not happy with the job as it's unprofessionally done. Barry assured me it would get fixed up. So when I took it back again he let me speak to his so called regional manager who was a lady. She then took me outside so she could assess the errors so I showed her and she said to me no sir the rubber rize that is on the cab itself we can't do anything about it as the canopy has holes and the other stuff we can fix, so I said ok no problem so we went back into the office so that they could give me a loan bakkie because at that time emy work required me to have one. I then left 10 minutes with the vehicle. 3 days later I come back to pick up my Ranger. I come back and I see the canopy Is installed and I was excited. So I look in the back of the van and I see now paint chips, straches on both sides of the cab in the same places, the job they said they were going to do was not done at all. The rubber rize was now on my exhaust pipe(silencer), Inside my back bumper, the canopy they fitted has to big holes in it. And the canopy lid overlaps by the bin lid, the canopy also has old style nuts and bolts that tie the canopy onto the bin. The paint chips, straches. The vehicle did not have this at first. This vehicle was brand new. So I take the vehicle however because I'm now getting to the stage where I'm tired and upset. So I leave there and I speak to Barry and he says when you have time come drop it off and I assure you all will be done and rectified. So I go and leave the dealership, 2 weeks pass. Barry sends a whatsapp message today saying you can come in today. Note before when we arranged to leave the van they would provide me with another van and it would be ready as I don't have time to sit around at the dealership. So dated 23/08/2021 I go to drop off the van and Barry then sends me so the guy who does that loan vehicle out. So he says I need to phone my insurance to cover the vehicle or if I dont want to do that and someething happens to it I would pay excess of R40 000 in cash. So instantly I got scared and I was like let's rather cover the vehicle. So I'm calling miway and I spoke to a guy he started doing an application for finance so I then started thinking and I was like stop please and I said sorry to waste your time. And I realized this is going to be an extra expense on me as I a issueing another vehicle. So I told the guy who does the loaning of vehicles out so this means I must take on cost from a fault that does not have anything to do with me and who is the staff of the dealership such as workmanship and not being careful. He said pleass speka to Barry as I don't know about this so instantly I'm now upset and highly disappointed and angry as I have a busy day and came all the way for absolutely nothing. I then say to Barry infront of everyone IM AT A LEVEL NOW OF NO RETURN. THIS MATTER NEDDS TO BE FIXED. I walk out and leave. On this same day and now the time is 2:45 pm Barry has not even contacted me. I am a business owner and I know about service delivery and how one should conduct business. This matter needs to be fixed before I take further action. Regards Hank
0 replies
67 months ago
Disgusted
Greetings All. I must really say this service i have gotten from nissan is pathetic and disgusting. I purchased a vehicle from them this year before lockdown. I purchased this vehicle from them and paper work was sorted out and i waited for the vehicle close to a month to get it. When i finally took it from them and left the store and stopped a a fueling station to fuel and the petrol cap did not open so i called one of there sales guys who helped me named Shane. He then said they will fix it up so i carried on home with my vehicle. They then refereed me to there repair person who is a guy who stays in linymer who doea repairs NOT IN A SHOP but who works from his house. I then had to deal with this guy for a period of 3 month until i got the fuel cap fixed. The van did not even come with a spare key and service manual( But take note they said the van does have and i will get it). I had to practically beg there manager to sort the spare key out so a month back he called me to there shop and there was a guy who cut the spare key but with no remote and he says this is the best i can do for you. UP to this date 29/09/2020 i am still waiting for the service book as i need to service my van. This has not been a good journey and the Manger i spoke to his name is Paul(0790334881). I dont think that anyone should experience bad customer care from a big servive provider like nissan.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (100%)