Michael G

Damaged goods, still awaiting on repair.

Missed delivery windows that were blamed on an unreliable factory in Capetown, but were described as great craftsmen who would custom-make our ordered furniture before we handed our money over. When cot was finally delivered, the paid for installation and assembly ended up driving bolts entirely through the headboard as the crew had no instructions, and were unaware there were both 25mm and 30mm bolts mixed in the hardware bag. On top of this, the pre-drilled holes for assembly were not evenly spaced, causing 3 of the corners of the cot to be misaligned. . End result is we paid 8300 Rand for a Riley Cot and assembly, to have it damaged before the assembly crew were even finished putting it together, and even without the accidental damage by them the frame joins look like the type of job that occurs in a high school shop class, not the work of "expert craftsmen". Despite notifying KE of these issues on September 22nd, as of writing this review there has been no progress on getting a repair or replacement, with KE stating replacement head and footboards are in production on Sept 26, yet as of my most recent contact with KE (November 10) the "explanation" given as to why I do not have the replacement head and footboards yet is that, despite having ETA given by the factory, none have been adhered to, but they hoped to have an answer for me this week. Edit: it is now November 25th, and it still isn't on a truck. Given my experience with the company, I cannot recommend working with them under any circumstances, and at this point completely regret that we didn't just purchase an off-the-shelf cot from some other vendor.