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Frans N
Active since Nov 2020
3
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3 reviews18 months ago
Unsatisfied Client - Claim not treated to satisfaction
Unhappy Client Claim no: 3010 708 33 Attention Santam To who it may concern, I wish to direct this email to convey my displeasure with the way I was treated with regards to my claim, and the manner in which the claim was handled to date. Firstly, the first plumbers send out to do an assessment came here, and demanded we first pay them R1000 before they would do anything, we were not informed about this… But they demanded payment, and we had to run around to arrange a payment. Then they did their assessment, and they did a quotation. We did not agree with it, and we requested another quote. It also turned out, when the second plumbers came out, that they did a complete error in their trace and where they indicated the pipes would have been was completely wrong. The second plumbers had more accurate detection tools, and were able to trace the pipes with accuracy. I also did mention to them that I’m not going to pay a second R1000 if the error was on the preferred plumber that does not know how to trace the pipes. This was really something to see. They came out to my premise and sit here until we paid the R1000. Professionals will first request the copayment and then dispatch the people. They were sitting infront of the house requesting the R1000 before they do any work. When I logged in on the cameras it was really like circus going on at my house. Thus, should the first claim had gone true, they would have broken down walls, ripped out the bath, etc,,, and that was not even the problem, and there was no pipes there,,,, The Assessor appointed was to my view, extremely unprofessional, and I wish to complain about her lack of professionalism. The manner she spoke to me was not to my approval. Murial Strauss came here, very friendly, but then she was very sarcastic about my broker, and why they are making me pay such high co-payments (not her place to say stuff like that – my broker is working hard to build a relationship and then you get her by saying stuff like that), with a very arrogant attitude. She also rep**** that she would send her preferred plumber, and her people to fix the water damage to the walls. (Santam please feel free to request the voice notes from me that I have on Whatsapp that I did received from Muriel Strauss…..Then Santam as my insurance can decide if they will be happy with voice notes like that) After the pipe was repaired, not really nicely though as it is running under the roof, and does not look very professional, we followed up on the water damage to the walls. Then she said that she now doesn’t see how that can be part of the claim. She did say that she would deal with it, but it never happened, and now my brokers are trying to assist me in this regard. Funny how her stories don’t add up at all. This is a major concern if I ever have a claim again please don’t send her to deal with my claims as her morning and evening stories don’t add up…..Again please feel free to request the voice notes I received from her OR the whole chat on WhatsApp. I still have the voice recording of Murial Strauss on my whatsaap on how rudly she rep**** to me. And if this is the way that Santam deals with their clients, I am extremely disappointed. To date, no work has been done on the water damage to the walls, or arrangements made by Santam. There was also no follow up from Santam’s side on our satisfaction in the dealing with them in regards to the claim. I would like to get some clarity about how we may resolve this matter, as I was made to feel like a charity case, for putting in a claim, but I am paying my premiums monthly for a service! Your prompt reply would be greatly appreciated.
1 reply
32 months ago
Stirling Manor Boutique Guesthouse/ Ndlovukazi Guesthouse
On arrival we were met by a lady that did not know what was going on. We also booked a massage for the day of our arrival. She did not know about it, and said she would Tru find out. Getting to our room, it was bad... Being there previously, we expected the same standard. It was not really clean, the toilet seat was broken, blinds broken, open wires.. Some lights required switching on and of, and waiting to come on.. The rules of the facility states no noice, parties... Clearly nor the case, as there was a pool party, and noise. We complained to the facility on the bookings app, and said we are checking out. We can not stay there. They offered upgrading us cost free to their sister facility, Sterling Manor, at. No cost, which we appreciated. This was far better... But, we mentioned that the toielight was out, and nothing was done about it. The spa bath was also not working, so also was the one at Indlovukazi not working. As we requested when booking an additional night when we made the booking, and the fafility invoiced us seperatly, come Saterdag, suddenly they had no room for us... After a fight with them, they suddenly had a cancellation, and we could stay.. On checking out, our free upgrade suddenly had an additional cost that I had to pay in. Another R460...
0 replies
67 months ago
Brolink Insurance Compliments.
Today I wish to thank the staff of Brolink Insurance for their apt and professional staff for the excellent manner in which they dealt with our claim. We had a very unfortunate incident where the Ekurhuleni Metro Contractors changed power cables in our street, and connected them incorrectly, This resulted that the entire street received 3 phase electricity in a single phase system. This resulted in electrical appliainces and wiring going out of control, and even exploding. They switched it on more than once, every time, causing more damage to properties. We Contacted Madeleine Venter, our broker at HFM-Your Broker For Life with BroLink, and asked what should we do. She arranged with the BroLink assist electricians to come to our property after the contractors said they repaired it, to first test if it was safe, and the correct supply was coming to our houses, before switching on our Mains in the house. The BroLink assist staff also assisted us in going thru each and every appliance, light, plugs, ovens, etc, and compiling lists of damaged goods, and ensuring everything was safe. They even disconnected damaged fittings that caused shorts, ensuring that we will be okay, and all connections safe for us. Our claim was handled by Yvonne van Staden at BroLink insurance, and we were very impressed in the quick and efficient manner in which this was dealt with. Firstly, our security concerns were dealt with within a day. Our Alarm systems was replaced and working, before the rest of the paper work was even submitted. As soon as we had all the relevant reports submitted, the Assessor contacted us, informing us he was appointed, and within a few days, everything was finalized, and processed. Most likely, the work the Assessor had to do took the most of the time, as he had to get all the info, but as soon as he was done, the wheels were running again. We can only bring praise for the manner in which our whole process was handled. From helping us in the time of the crisis, assisting us in assessing the damage, guiding us in the claims process, to the finalization of our claim. This was indeed a very painless and hassle-free experience, in a situation that had the potential of becoming a big nightmare. I will gladly say, with no reservation, that our Brokers, HFM Brokers, Madeleine Venter and her team, and the BroLink and BroLink assist staff, especially Yvonne van Staden and her team are by far the most professional and helpful people I had the pleasure of dealing with in a long time. BroLink Insurance, and HFM Broker… You are my Number one companies for this decade!
1 reply
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