zikhona C

Disrespectful and rude

I'm totally disappointed to say the least, we had arranged for an early check at the resort since we were traveling with kids and we wanted them to see the facility and enjoy time at the pool, were we not called out by the owner as "those people are liars" when he was communicating to the security guards who was instructed to tell us to leave and come back at 14:30 the check in time of the resort. The cherry on top had to be him instructing the security guy to come remind us that it's time to check out of chalet 15minutes before the time. Such behavior is truly appalling to say the least and he couldn't even bring himself to come and apologize to us as the entire group.