NG
Natalia G
Active since Dec 2020
2
Reviews
0
Industries
Reviews
2 reviews8 months ago
Really amazing support during application process and afterwards the courtesy call
Really amazing support during application process and afterwards the courtesy call. Many financial service providers can learn from them.
53 replies
65 months ago
Very bad customer handling
First product purchase: good quality of product / delayed delivery Second product purchase: dispute due to heavily delayed delivery (no update and telephonic request very unfriendly + additionally charging delivery cost which was not reflecting on website). Requested product refund. Third product purchase: payment rejection from seller due to previous refund of second product purchase. Management handles compliance with accusations of racism - highly unprofessional and unethical behaviour. Compliant issued to Consumer Commission, POPIA Information Regulator and Amnesty International. Violation of POPIA presumed. At a time where Covid19 has the SA economy battling, online retailing should be dealt with even more consumer orientated conduction. Would advise every customer to request in which way personal data is a) protected and b) secured.
0 replies
Review Distribution
5 Star
1 (50%)
4 Star
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3 Star
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2 Star
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1 Star
1 (50%)