CD
Chivalry Designs
Unclaimed Business
CD
Chivalry Designs
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Home Services
#5NPS Score
0Unlikely
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Thandiwe P
1 reviews | Active since Jan 2020
1 Apr 2023, 16:07
Underwhelmed and frustrated
It’s 6pm on a Saturday I am still waiting for my furniture delivery 🚚. In this case two beds. What is worse is that at this point I am the one who have been doing the chasing. For the past 3hours I have been told that the driver is leaving the factory. I have been greatly inconvenienced and taken for granted. The first time (2020) I ordered an L couch with the day bed supposed to be on the right, upon delivery it was on the left I overlooked it and thought agg its a mistake. But now the company is taking it too far.
Helpful (0)
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Thandiwe P
1 reviews | Active since Jan 2020
1 Apr 2023, 16:07
Underwhelmed and frustrated
It’s 6pm on a Saturday I am still waiting for my furniture delivery 🚚. In this case two beds. What is worse is that at this point I am the one who have been doing the chasing. For the past 3hours I have been told that the driver is leaving the factory. I have been greatly inconvenienced and taken for granted. The first time (2020) I ordered an L couch with the day bed supposed to be on the right, upon delivery it was on the left I overlooked it and thought agg its a mistake. But now the company is taking it too far.
0
Replies (0)SB
Sonia B
1 reviews | Active since Jan 2020
18 Feb 2021, 09:46
Bad workmanship on one of the products we ordered from them, bad behaviour with customers
We ordered a sofa which was clearly displayed on their website. After waiting two months and paying in full upfront before they delivered, the sofa arrived: 1) dirty and looking like it is 6 months old 2) not the design we ordered (we ordered Alecia but received a mish-mash of three sofas displayed on their website) 3. badly made: uneven seams being the main complaint. We called to try and get them to take the sofa back and make us another one with better outcome (assuming you could not fix this one) but before we managed to ask for this, very defensively, Silars the manager decided he would rather refund us the money, which we accepted, seeing as he was behaving so immaturely. The time came to do this. He insisted that his driver come to the house before sending us the proof of his refund. I am not sure if he was sorry he mouthed off so early and regretted saying he would refund the money, or if he thought that I need his sofa in my house and could not afford to get another even AFTER rejecting it lol...so maybe he thought I was trying to steal something that was already in my house?? So here we are, two unknown guys in my yard, waiting with a sofa that is wrapped and ready to go....waiting for the pop to arrive. I then receive the pop, with the correct bank account but the WRONG account name. I have built and filled a new house and dealt with all sorts of providers. First time I felt I could not trust the intentions of a company like this. I would not go near them. I am still waiting for the money to clear. In the end, I let them go with the sofa because honestly, I was shoe horned into having to do this and could not waste more time or breath on theim. Bad customer service and behaviour. Very poor attitude by Silars. Let's hope he owns the company!
Helpful (0)
|Replies (0)SB
Sonia B
1 reviews | Active since Jan 2020
18 Feb 2021, 09:46
Bad workmanship on one of the products we ordered from them, bad behaviour with customers
We ordered a sofa which was clearly displayed on their website. After waiting two months and paying in full upfront before they delivered, the sofa arrived: 1) dirty and looking like it is 6 months old 2) not the design we ordered (we ordered Alecia but received a mish-mash of three sofas displayed on their website) 3. badly made: uneven seams being the main complaint. We called to try and get them to take the sofa back and make us another one with better outcome (assuming you could not fix this one) but before we managed to ask for this, very defensively, Silars the manager decided he would rather refund us the money, which we accepted, seeing as he was behaving so immaturely. The time came to do this. He insisted that his driver come to the house before sending us the proof of his refund. I am not sure if he was sorry he mouthed off so early and regretted saying he would refund the money, or if he thought that I need his sofa in my house and could not afford to get another even AFTER rejecting it lol...so maybe he thought I was trying to steal something that was already in my house?? So here we are, two unknown guys in my yard, waiting with a sofa that is wrapped and ready to go....waiting for the pop to arrive. I then receive the pop, with the correct bank account but the WRONG account name. I have built and filled a new house and dealt with all sorts of providers. First time I felt I could not trust the intentions of a company like this. I would not go near them. I am still waiting for the money to clear. In the end, I let them go with the sofa because honestly, I was shoe horned into having to do this and could not waste more time or breath on theim. Bad customer service and behaviour. Very poor attitude by Silars. Let's hope he owns the company!
0
Replies (0)NG
Natalia G
1 reviews | Active since Jan 2020
4 Dec 2020, 11:02
Very bad customer handling
First product purchase: good quality of product / delayed delivery Second product purchase: dispute due to heavily delayed delivery (no update and telephonic request very unfriendly + additionally charging delivery cost which was not reflecting on website). Requested product refund. Third product purchase: payment rejection from seller due to previous refund of second product purchase. Management handles compliance with accusations of racism - highly unprofessional and unethical behaviour. Compliant issued to Consumer Commission, POPIA Information Regulator and Amnesty International. Violation of POPIA presumed. At a time where Covid19 has the SA economy battling, online retailing should be dealt with even more consumer orientated conduction. Would advise every customer to request in which way personal data is a) protected and b) secured.
Helpful (0)
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Natalia G
1 reviews | Active since Jan 2020
4 Dec 2020, 11:02
Very bad customer handling
First product purchase: good quality of product / delayed delivery Second product purchase: dispute due to heavily delayed delivery (no update and telephonic request very unfriendly + additionally charging delivery cost which was not reflecting on website). Requested product refund. Third product purchase: payment rejection from seller due to previous refund of second product purchase. Management handles compliance with accusations of racism - highly unprofessional and unethical behaviour. Compliant issued to Consumer Commission, POPIA Information Regulator and Amnesty International. Violation of POPIA presumed. At a time where Covid19 has the SA economy battling, online retailing should be dealt with even more consumer orientated conduction. Would advise every customer to request in which way personal data is a) protected and b) secured.
0
Replies (0)MM
NJ
Niccy J
1 reviews | Active since Jan 2020
16 Feb 2015, 08:34
Beautiful Couches and friendly service
In December I came across an add for custom made couches at the cheapest prices I've yet to see. I decided to give it a chance and order a lovely brown leather corner set. Not only is the stitching really beautiful but I received the couches the following day. I've had them for little over 2 months now and they are still perfect!! a big thank you to all the guys at Chivalry for their hard work and excellent customer service. Will be placing my headboard order very soon
Helpful (0)
|Replies (0)NJ
Niccy J
1 reviews | Active since Jan 2020
16 Feb 2015, 08:34
Beautiful Couches and friendly service
In December I came across an add for custom made couches at the cheapest prices I've yet to see. I decided to give it a chance and order a lovely brown leather corner set. Not only is the stitching really beautiful but I received the couches the following day. I've had them for little over 2 months now and they are still perfect!! a big thank you to all the guys at Chivalry for their hard work and excellent customer service. Will be placing my headboard order very soon
0
Replies (0)