SB
Sonia B
Active since Feb 2019
4
Reviews
0
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Reviews
4 reviews50 months ago
I had a great experience with Boss Paving and would love to recommend them
I had a great experience with Boss Paving and would love to recommend them. I admire the handiwork, the neatness and precision with which they completed the job, coupled with leaving site clean every day, and working hard to finish the job within a very reasonable framework, given that it was not a small job. I am also very happy to say that they were keen to see me happy with a job well done...they were not only focussed on getting the job done. Customer satisfaction rates very highly for them.
0 replies
63 months ago
Bad workmanship on one of the products we ordered from them, bad behaviour with customers
We ordered a sofa which was clearly displayed on their website. After waiting two months and paying in full upfront before they delivered, the sofa arrived: 1) dirty and looking like it is 6 months old 2) not the design we ordered (we ordered Alecia but received a mish-mash of three sofas displayed on their website) 3. badly made: uneven seams being the main complaint. We called to try and get them to take the sofa back and make us another one with better outcome (assuming you could not fix this one) but before we managed to ask for this, very defensively, Silars the manager decided he would rather refund us the money, which we accepted, seeing as he was behaving so immaturely. The time came to do this. He insisted that his driver come to the house before sending us the proof of his refund. I am not sure if he was sorry he mouthed off so early and regretted saying he would refund the money, or if he thought that I need his sofa in my house and could not afford to get another even AFTER rejecting it lol...so maybe he thought I was trying to steal something that was already in my house?? So here we are, two unknown guys in my yard, waiting with a sofa that is wrapped and ready to go....waiting for the pop to arrive. I then receive the pop, with the correct bank account but the WRONG account name. I have built and filled a new house and dealt with all sorts of providers. First time I felt I could not trust the intentions of a company like this. I would not go near them. I am still waiting for the money to clear. In the end, I let them go with the sofa because honestly, I was shoe horned into having to do this and could not waste more time or breath on theim. Bad customer service and behaviour. Very poor attitude by Silars. Let's hope he owns the company!
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63 months ago
AVOID SUNBEAM PRODUCTS AT ALL COSTS. LOW QUALITY. NO AFTERSALES SUPPORT.
This product does not even deserve a rating, not even a bad one. STAY AWAY FROM SUNBEAM PRODUCTS. In fact, it is a product that should not be offered to consumers in a country which claims to have consumer protection laws. I bought a Sunbeam two plate induction hob from Loot (agent Nuworld in Wynberg, Gauteng) in Feb 2019 but only installed it in June 2020. IN the meantime it stood in its box in my study. Untouched. Unopened, Unused. Today, only 7 months after it was installed, one of the hobs stopped working. The agent does not support the product, much less if it is more than one year from PURCHASE (not installation, which is more relevant). Turns out I need to buy a whole new PCB board which will cost about 75% of the cost of the hob, plus the R500 call out fee.
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87 months ago
Incorrect mounting of box causing health hazard
I have used Silverfox since 2014. In 2017 I paid for a complete new installation by Silverfox in a house that was still being built and wired. The box for the alarm was incorrectly mounted cramping out a DB box that would be in use when upstairs was wired. The wiring for the alarm was done through the DB box pipes, and the electricians immediately said this was not correct. A wire was coming out of the box that would not allow the box to be closed without pinching that wire, the alarm box was mounted in the tightest space next to the frame of the box so that the electricians would eventually not be able to fit a door onto it despite having ample space anywhere else. I suspect the installer did not have enough wire to move it and decided to cut a corner. The installer from Silverfox was warned at the time of installation that he would have to remount the box at some stage in the correct place. I called to have this error fixed this week - fifteen months later, only to be told I would have to pay about R700 for the error to be fixed. The admin lady would not hear of the mistake made and instead said that "if it has not been a problem in the last fifteen months then it is out of warranty". Note: the equipment was not faulty. This was a problem with the installation so I wonder what warranty has to do with it. After numerous email exchanges where the admin lady insisted quite forcefully and obstinately that we have to pay for a call out fee and 1 hour's labour to correct the mistake, I have begun to lose hope that this will be fixed.
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Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)