Ilca K

Mortified - Unflushed & Unclean Toilet, Blood Stain on Pillow, Hair on bed

If i could give a 0 i would! Booked at Urban Park Hotel this past weekend. The room's bathroom was not even cleaned, toilet was left unflushed with toilet paper and urine in it. Got moved to another room and the bed had woman's hair on it and a blood stain on the pillow. Staff walking around and assisting guests without masks on, no covid screen protectors at reception. And now getting told that i need to wait a month (During Christmas) for a refund. Disappointment is an understatement and even more concerned for health reasons.