Matthew G

Poor Service, Poor Attitude and a Common Crook

Sadly having read some of these poor reviews my eyes have opened even more in disgust! On my latest order from Acrotek, I purchased new upper control arms and a windscreen water surveyor on the 21 Oct 20 which was a bad start to the order firstly however 3 days later my order was received by my mechanic. On the day of delivery my mechanic let me know that there was a leak in the windscreen water surveyor where he discovered a crack. He called Paul from Acrotek to let him know twice with out any reply back. I then myself called and left multiple whatsapps without any reply. It went on for about 3 week until Paul responded and came up with an excuse that his phone was broken... My mechanic was with me at the time when I called him of which he told me to send images of which I did and then also never got a response for another week until I called him to say whats up. Poor Attitude and Poor Service is all I can and in fact a crook! He tells me I must come and fetch a second hand one which would then cost me my time and fuel as Pamona is on the other side of the hood... I was then told that he cannot say his guys would have sent it like this and its between my mechanic and the courier service he uses who broke it... Not prepared to help at all... When I said then reimburse my money he refuses... Common crook and would not advise anyone to use them should they be treated the same way! Be Warned!