GF
Gerda F
Active since Dec 2020
4
Reviews
0
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Reviews
4 reviews14 months ago
UNACCEPTABLE DEBIT ORDER AMOUNTS
I called them on 13 February 2025 and was on the call with an agent for 30 minutes. I changed my package to cheaper as I am not able to afford R979 per month. If I could afford that I would have subscribed to the full package. After the agent assisted me, my payment would have been R515. They debited my account yesterday with R979, after all the changes I made. I am not able to dispute the debit order. This is unacceptable. It is an embarrassment to even admit that you cant afford the supscription, and then they just ignore your request. I want a full refund and my account to be closed and deleted.
0 replies
41 months ago
Be Maticulous when choosing a place of care taking for the elderly
We admitted my father to the frail care. We noticed that my father was deteriorating for 6 days he was there. We discharged him when we realised that he is deteriorating. We experienced that some of the day staff nurses was laughing at him when he requested assistance. The staff also told him that he should do his toilet matters in his nappy as that is what it is for. My dad was still able to go to the toilet he only needed assistance walking there, and his room was just opposite the bathroom. Some of the other tenants were complaini g about my dad shouting at night and keeping everyone awake. It seemed that he was requesting help and assistance but he was just ignored. We had an interview with the old age home, and everything seemed to be fine and working like a well oiled machine. But we experienced and realised that the communication was lacking between the staff in different units. I think that more care should be given by the nursing staff. It was obvious that nirsing was not their passion but it was a means to an end and having an income.
0 replies
41 months ago
NURSING SERVICE AT HOME
Be very very careful when dealing with person/business. He has a number of businesses. Very nice person at first. I saw his adverti*****ts on facebook, as I was considering getting home nursing services for my 80 year old father. My father was admitted to hospital on 28 September 2022. As I made contact with this company to enquire about the costs on 23 September and again on 28 September, he informed me that he can assist me. There was a placement fee R4 000. I explained that my father was admitted and i was just enquiring. I did not expect my father to be in hospital for a long time. This company informed me that if I paid a deposit, he can book a nurse for me to be on standby as soon as my father gets discharged from hospital. I paid a R2000 deposit on the 28 September and he confirmed that he did received the money. The first nurse he suggested, wasn't available anymore. He send me more information on other nurses that would also be available. On 30 September he send me another nurses detail that was at the end of her contract in Nylstroom. On 13 October I informed the company that my dad was still in hospital in ICU. He replied with thank you and the nurse is on stand by. 16 October he enquired from me how my father was doing and I informed him that he is still in ICU and they are basically just keeping him comfortable. I contacted the company again on the 23 October to update them that my father was still in hospital. I then asked him what about my deposit, if my father does not get out hospital. They informed me that i will loose the deposit. I replied that i have not signed anything and the deposit was just to ensure that if my father would get discharged there would be a caretaker. They then advised me that my case is not normal and they will refund my deposit on the 7th November. I was very very greatful. On 7th November I send a reminder for the refund. I was then told that they are busy with end of the year and they will deduct a cancelation fee of R500 and that they loaded the refund to be paid on 26 November. I told them I am not accepting this and it is the first time they are talking about a R500 cancelation fee. I received a very rude and dismissive voice note, that they do not care how I feel, and the payment was already loaded to be paid on 26 November. It is 28 Novevember and the deposit of R2000 has not been paid back. My father is still in ICU in hospital. All the above communication is on WhatsApp and is available if needed. Just a warning to everyone out there, dont trust people who sound if they really care and want to help you. Be very very careful.
132 replies
65 months ago
Excellent
Jodi Muller from Dotsure, were very helpful and rendered excellent service. I was at ease with her and it was easy to discuss my and my babies needs with her. She was very re-assuring through the whole process and kept on re-assuring me of policy. I am very happy with dotsure's client service and will definately refer them to all my family and friends who own furbabies.
56 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
2 (50%)