JS
Jessica S
Active since Dec 2020
2
Reviews
0
Industries
Reviews
2 reviews3 months ago
Inconsistent advice and actioning
After booking tickets accidentally for the incorrect city for the rugby yesterday, I sent a request through to ask if they can do a refund. Samantha responded saying they are unable to offer a refund and that the tickets need to be transferred to someone else. I did just that and the tickets were sold to a family member in the city where the event is taking place. They were looking for tickets and decided to not look anymore due to the tickets being sorted. The family member has transferred me the funds for the tickets already. More than 24 hours later, I get a notification that the refund has been processed and tickets cancelled. How can you guys just cancel after telling me they cannot be cancelled and to transfer the tickets ?! Atleast contact the person to notify that the cancellation can be done and do we wish to go ahead with it still. Shocking service !!!
0 replies
65 months ago
Snatcher online - SCAM !!!!
My order was paid for 17 days ago. Nobody bothers to respond to my emails or Facebook messages. When I have tried to call, the phone just rings constantly. The once I got through they said my order was going to be sent before the 9th which was 6 days ago. SCAM !
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)