Kyle O

WORST WORKSHOP EXPERIENCE EVER – ****S, ****MERS, AND ZERO ACCOUNTABILITY

Let me save you the headache — avoid this workshop at all costs. At first, I dealt with Shannon, and honestly, she’s the only reason I didn’t walk away sooner. She’s professional, polite, and actually knows how to handle customers. But the moment she passes you over to Junayd, that’s where the lies start. This guy will tell you anything to get you off his back. He’s taken me on test drives in other customers’ Polo 6R GTIs just to “prove” my car is fine — how is that even remotely acceptable? Every time I got my car back, within 48 hours I’d have a new issue. This went on for months. They claimed to use new, original parts — but non-OEM junk was fitted instead. They submitted insurance claims for parts that were never properly fixed. My car came back with more problems than it went in with. Here’s what was claimed under insurance, totalling R58,237: Water Pump – R4,187.81 Alternator – R8,320.00 Aircon Compressor – R10,499.99 Turbo – R3,650.00 Mechatronics/Transmission – R31,580.00 And after all that money? The water pump failed again (replaced properly by another workshop). The alternator is still faulty. The aircon doesn’t work. The turbo doesn’t boost at all — only the supercharger works. The gearbox engages horribly, 1st gear is delayed, 2nd gear still shudders. It gets worse — I later discovered that my gearbox isn’t even the same one I sent the car in with, once i called this out they said only my gearbox shell was replaced but everything else is the same - complete BS. No explanation. No accountability. Nothing but silence and excuses. The moment I mentioned raising a "Request for RMI Facilitation" I got blocked on all platforms, at this point I was +-2months away from being out of warranty with them. When the vehicle was no longer tied to J&N Motor and Gearbox Repairs I took it immediately to another RMI workshop who fixed my Waterpump J&N Motor and Gearbox Repairs is extremely good at fooling the insurance and claiming for more than what's needed. I was silly , blind and gave them the benefit of the doubt but I won't stop ensuring my voice is heard. This place is a disaster. They’ll smile, talk nicely, and then hand your car back in worse shape than before. They’ve completely destroyed my confidence in their work, and I wouldn’t let them near a wheelbarrow again, never mind my GTI. If you’re thinking of trusting them with your car — don’t. You’ll regret it. I sure do. They've successfully damaged both me and my vehicle, I will never blindly trust another workshop. Junayd, if you see this I hope you treat your future customers with transparency and honesty, Shannon I hope you fix your workshop as your father will be disappointed but like you said he said "There's always going to be some customers you can't keep happy" - I never wanted to be kept happy , I just wanted to truth and you guys fooled me big time , well done. Future customers - STAY AWAY :) FYI there are more reviews under their original HelloPeter profile - JN Motor & Gearbox Repairs , don;t be fooled like I was.