ND
Nonduduzo D
Active since Dec 2020
2
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0
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Reviews
2 reviews23 months ago
Urgent Complaint Regarding Misleading Booking Confirmation for The Capital Zimbali
I am writing to express my extreme frustration and disappointment with the recent booking experience I had through your platform for a stay at The Capital Zimbali. I made a booking on your website, which was advertised as available, and received a confirmation email shortly after. Trusting the confirmation, I proceeded to call The Capital Zimbali, where Bongeka confirmed my booking and even provided me with an entrance pin. This gave me confidence that everything was in order for my stay. However, an hour later, I received a call from Vukani, who claimed to be from reservations at The Capital Zimbali, informing me that my booking had failed despite being received. This crucial information was never communicated to me in writing, leaving me in a state of confusion and uncer*****y. Throughout this ordeal, your platform continued to maintain that my booking was confirmed, which added to my distress. The situation worsened when I requested to speak to a manager at The Capital Zimbali. Vino, who identified herself as the manager, was extremely arrogant and unprofessional. She insulted me, insinuated that I should not have booked through Booking.com, and discussed my situation dismissively with other staff members. This behavior is completely unacceptable and has left me feeling deeply insulted. This entire experience has not only caused me significant inconvenience but also considerable distress. The misleading information and lack of coordination between Booking.com and The Capital Zimbali have resulted in a highly unsatisfactory customer experience. I demand an immediate written apology from Booking.com for the misleading booking information and the resulting inconvenience. Additionally, I expect corrective measures to be taken to ensure that such discrepancies do not occur in the future. This kind of treatment is entirely unacceptable, and I urge you to address this issue promptly.
0 replies
23 months ago
Complaint Regarding Unacceptable Experience at The Capital Zimbali and Booking.com
I am writing to express my extreme dissatisfaction and frustration with the appalling service I received during my recent attempt to book a stay at The Capital Zimbali through Booking.com. The entire experience has left me feeling deeply insulted and disrespected. I made a booking through Booking.com, which was confirmed, and I received a confirmation email. Following this, I called The Capital Zimbali to verify my booking, and Bongeka confirmed it and provided me with an entrance pin. However, just an hour later, I received a call from Vukani, who claimed to be from reservations, informing me that my booking had failed. This was not communicated to me in writing, leaving me in a state of confusion and uncer*****y. Despite this, Booking.com still maintained that my booking was confirmed. I then requested to speak to the manager, who identified herself as Vino. Vino’s behavior was utterly unacceptable – she was extremely arrogant, discussed my situation with other staff in a dismissive manner, insulted me, and insinuated that I should not have booked through Booking.com because Brandon had told me they were unavailable. This is completely unacceptable and unprofessional behavior from someone in a managerial position. The treatment I received from Vino and other staff was disrespectful and rude. I feel deeply insulted by the way I was treated and the lack of professionalism shown by your staff. This experience has not only caused me inconvenience but also significant distress. I demand a written apology from all individuals involved, including Bongeka, Vukani, and Vino, for their rude and unprofessional behavior. Additionally, I expect a resolution to ensure that such a situation does not occur again in the future. This kind of treatment is entirely unacceptable, and I urge you to take immediate action to address this issue.
0 replies
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4 Star
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2 Star
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1 Star
2 (100%)