TC
The Capital Zimbali
Unclaimed Business
TC
The Capital Zimbali
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About The Capital Zimbali
The Capital Zimbali has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked The Capital Zimbali across 7 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZ
Zaheera
1 reviews | Active since Jan 2020
25 Aug 2025, 11:25
I am extremely disappointed with the experience I had with the Deputy General Manager at The Capital Zimbali
I am extremely disappointed with the experience I had with the Deputy General Manager at The Capital Zimbali. His lack of professionalism and accountability was shocking, especially for a property of this standard. Rather than resolving concerns with empathy and urgency, his approach was dismissive and unhelpful, leaving me as a guest feeling undervalued and unheard. What makes this even more unacceptable is the way he speaks to his own staff — rude, demeaning, and completely out of line for someone in a leadership position. A manager should set the tone by showing respect and professionalism, yet his behavior does the opposite, creating a negative atmosphere for both guests and employees. I expected far higher standards of service and conduct from senior management at a luxury property, and this experience has left me deeply disappointed.
Helpful (0)
|Replies (0)Z
Zaheera
1 reviews | Active since Jan 2020
25 Aug 2025, 11:25
I am extremely disappointed with the experience I had with the Deputy General Manager at The Capital Zimbali
I am extremely disappointed with the experience I had with the Deputy General Manager at The Capital Zimbali. His lack of professionalism and accountability was shocking, especially for a property of this standard. Rather than resolving concerns with empathy and urgency, his approach was dismissive and unhelpful, leaving me as a guest feeling undervalued and unheard. What makes this even more unacceptable is the way he speaks to his own staff — rude, demeaning, and completely out of line for someone in a leadership position. A manager should set the tone by showing respect and professionalism, yet his behavior does the opposite, creating a negative atmosphere for both guests and employees. I expected far higher standards of service and conduct from senior management at a luxury property, and this experience has left me deeply disappointed.
0
Replies (0)TM
Tebatso M
1 reviews | Active since Jan 2020
31 Jul 2025, 09:55
Birthday Trip Nightmare
I booked at the Capital Zimbali to celebrate my birthday. The hotel and place is gorgeous at no fault but that turned into a nightmare on the first night when two gentle who work for the hotel barged into our room without notice or knocking. My female companion was preparing for a bath and undressing when when they opened the door without knocking or calling out. If the lock/latch was not on then they would have walked in on her naked. As two women in a room in the South African context where women face many challenges of safety and danger especially when travelling alone, this left us distraught and shocked. While the hotel did offer an explanation that the gentlemen mistook the room for another, it is unacceptable, poor, irresponsible and shocking that they did not knock, did not call ahead or call out that they were from maintenance or call out if anyone was there and yet two large men proceeded to open the door unannounced while two women were alone in their room while one was getting undressed. And while we did receive an apology and a platter, it is even more shocking that such a gesture would be used for the severity of the intrusion and action. Secondly, I purchased very expensive bottles of alcohol for my room which are not cheap. A bottle of Moet, a bottle of Veuve Clicquot, a bottle of Don Julio and a bottle of Ciroc with the Ciroc bottle being purchased at restaurant price. Our bottle of Ciroc was either poured out or drank by members or staff/housekeeping as the bottle was used/opened on one occasion throughout the whole stay yet after every time housekeeping left the room the bottle volume reduced and ultimately a bottle that I purchase for R1500 and only drank once (two double shots) was left halfway. This was a very expensive bottle. The Don Julio bottle valued and purchased at R1200 was watered down. This is not an exaggeration as I purchased the type of bottles for their price specifically for their quality and taste of which I already drink regularly and know the taste very well, so you can imagine my surprise when not only was my Ciroc that I spent R1500 on halfway when it was only drank once but also the Don Julio that I spent R1200 was watered down. On this occasion our privacy and belongings were violated twice. No one can fault the beauty of the establishment on the outside however beauty is nothing when the operations, behaviour and decorum of the internal structure does not match. For the type of standard that this establishment boasts, my experience was twice short and nothing of what I was promised or guaranteed. It is a shame that this experience ruined by birthday and not only reduced but overshadowed the beauty of the establishment.
Helpful (0)
|Replies (0)TM
Tebatso M
1 reviews | Active since Jan 2020
31 Jul 2025, 09:55
Birthday Trip Nightmare
I booked at the Capital Zimbali to celebrate my birthday. The hotel and place is gorgeous at no fault but that turned into a nightmare on the first night when two gentle who work for the hotel barged into our room without notice or knocking. My female companion was preparing for a bath and undressing when when they opened the door without knocking or calling out. If the lock/latch was not on then they would have walked in on her naked. As two women in a room in the South African context where women face many challenges of safety and danger especially when travelling alone, this left us distraught and shocked. While the hotel did offer an explanation that the gentlemen mistook the room for another, it is unacceptable, poor, irresponsible and shocking that they did not knock, did not call ahead or call out that they were from maintenance or call out if anyone was there and yet two large men proceeded to open the door unannounced while two women were alone in their room while one was getting undressed. And while we did receive an apology and a platter, it is even more shocking that such a gesture would be used for the severity of the intrusion and action. Secondly, I purchased very expensive bottles of alcohol for my room which are not cheap. A bottle of Moet, a bottle of Veuve Clicquot, a bottle of Don Julio and a bottle of Ciroc with the Ciroc bottle being purchased at restaurant price. Our bottle of Ciroc was either poured out or drank by members or staff/housekeeping as the bottle was used/opened on one occasion throughout the whole stay yet after every time housekeeping left the room the bottle volume reduced and ultimately a bottle that I purchase for R1500 and only drank once (two double shots) was left halfway. This was a very expensive bottle. The Don Julio bottle valued and purchased at R1200 was watered down. This is not an exaggeration as I purchased the type of bottles for their price specifically for their quality and taste of which I already drink regularly and know the taste very well, so you can imagine my surprise when not only was my Ciroc that I spent R1500 on halfway when it was only drank once but also the Don Julio that I spent R1200 was watered down. On this occasion our privacy and belongings were violated twice. No one can fault the beauty of the establishment on the outside however beauty is nothing when the operations, behaviour and decorum of the internal structure does not match. For the type of standard that this establishment boasts, my experience was twice short and nothing of what I was promised or guaranteed. It is a shame that this experience ruined by birthday and not only reduced but overshadowed the beauty of the establishment.
0
Replies (0)A
MM
Masirite M
1 reviews | Active since Jan 2020
21 Dec 2024, 10:32
Poor customer service!
I made a booking at Zimbali in November, and had to cancel due to my dad's poor health, cancellation was done at the beginning of December, and when I enquired on my refund,I was told that refunds are only processed month ends! I then enquired to say where in their cancellation procedure is this stated,I was then ignored. O am bitterly disappointed by how this establishment has conducted itself!
Helpful (0)
|Replies (0)MM
Masirite M
1 reviews | Active since Jan 2020
21 Dec 2024, 10:32
Poor customer service!
I made a booking at Zimbali in November, and had to cancel due to my dad's poor health, cancellation was done at the beginning of December, and when I enquired on my refund,I was told that refunds are only processed month ends! I then enquired to say where in their cancellation procedure is this stated,I was then ignored. O am bitterly disappointed by how this establishment has conducted itself!
0
Replies (0)AJ
Ami J
1 reviews | Active since Jan 2020
6 Jun 2024, 15:51
True 5 star treatment every step of the way.
Thank you to Mohamed and team who made the process of rescheduling of my reservation so easy. (The booking was initially done through Flight Centre Clearwater Mall, who was absolutely difficult when requesting a date change due to a medical emergency. They insisted on following a cancelation process that would result in our booking becoming nonrefundable. I have left them a negative review but that's not what this review is about.) Mohamed and team honoured our reservation and rescheduled a date change upon being provided with the necessary medical certification. Thank you for making this such a seamless process. You actually listened to what we had to say and did your best to assist us. We are so appreciative. This is true 5 star service! The stay itself was wonderfully relaxing. The resort is so tranquil, with staff who are so attentive to one's every request. A gorgeous property with wonderful staff who gave us 5 star treatment every step of the way. Thank you!
Helpful (0)
|Replies (0)AJ
Ami J
1 reviews | Active since Jan 2020
6 Jun 2024, 15:51
True 5 star treatment every step of the way.
Thank you to Mohamed and team who made the process of rescheduling of my reservation so easy. (The booking was initially done through Flight Centre Clearwater Mall, who was absolutely difficult when requesting a date change due to a medical emergency. They insisted on following a cancelation process that would result in our booking becoming nonrefundable. I have left them a negative review but that's not what this review is about.) Mohamed and team honoured our reservation and rescheduled a date change upon being provided with the necessary medical certification. Thank you for making this such a seamless process. You actually listened to what we had to say and did your best to assist us. We are so appreciative. This is true 5 star service! The stay itself was wonderfully relaxing. The resort is so tranquil, with staff who are so attentive to one's every request. A gorgeous property with wonderful staff who gave us 5 star treatment every step of the way. Thank you!
0
Replies (0)ND
Nonduduzo D
1 reviews | Active since Jan 2020
25 May 2024, 02:26
Complaint Regarding Unacceptable Experience at The Capital Zimbali and Booking.com
I am writing to express my extreme dissatisfaction and frustration with the appalling service I received during my recent attempt to book a stay at The Capital Zimbali through Booking.com. The entire experience has left me feeling deeply insulted and disrespected. I made a booking through Booking.com, which was confirmed, and I received a confirmation email. Following this, I called The Capital Zimbali to verify my booking, and Bongeka confirmed it and provided me with an entrance pin. However, just an hour later, I received a call from Vukani, who claimed to be from reservations, informing me that my booking had failed. This was not communicated to me in writing, leaving me in a state of confusion and uncer*****y. Despite this, Booking.com still maintained that my booking was confirmed. I then requested to speak to the manager, who identified herself as Vino. Vino’s behavior was utterly unacceptable – she was extremely arrogant, discussed my situation with other staff in a dismissive manner, insulted me, and insinuated that I should not have booked through Booking.com because Brandon had told me they were unavailable. This is completely unacceptable and unprofessional behavior from someone in a managerial position. The treatment I received from Vino and other staff was disrespectful and rude. I feel deeply insulted by the way I was treated and the lack of professionalism shown by your staff. This experience has not only caused me inconvenience but also significant distress. I demand a written apology from all individuals involved, including Bongeka, Vukani, and Vino, for their rude and unprofessional behavior. Additionally, I expect a resolution to ensure that such a situation does not occur again in the future. This kind of treatment is entirely unacceptable, and I urge you to take immediate action to address this issue.
Helpful (0)
|Replies (0)ND
Nonduduzo D
1 reviews | Active since Jan 2020
25 May 2024, 02:26
Complaint Regarding Unacceptable Experience at The Capital Zimbali and Booking.com
I am writing to express my extreme dissatisfaction and frustration with the appalling service I received during my recent attempt to book a stay at The Capital Zimbali through Booking.com. The entire experience has left me feeling deeply insulted and disrespected. I made a booking through Booking.com, which was confirmed, and I received a confirmation email. Following this, I called The Capital Zimbali to verify my booking, and Bongeka confirmed it and provided me with an entrance pin. However, just an hour later, I received a call from Vukani, who claimed to be from reservations, informing me that my booking had failed. This was not communicated to me in writing, leaving me in a state of confusion and uncer*****y. Despite this, Booking.com still maintained that my booking was confirmed. I then requested to speak to the manager, who identified herself as Vino. Vino’s behavior was utterly unacceptable – she was extremely arrogant, discussed my situation with other staff in a dismissive manner, insulted me, and insinuated that I should not have booked through Booking.com because Brandon had told me they were unavailable. This is completely unacceptable and unprofessional behavior from someone in a managerial position. The treatment I received from Vino and other staff was disrespectful and rude. I feel deeply insulted by the way I was treated and the lack of professionalism shown by your staff. This experience has not only caused me inconvenience but also significant distress. I demand a written apology from all individuals involved, including Bongeka, Vukani, and Vino, for their rude and unprofessional behavior. Additionally, I expect a resolution to ensure that such a situation does not occur again in the future. This kind of treatment is entirely unacceptable, and I urge you to take immediate action to address this issue.
0
Replies (0)RO
Roxy O
1 reviews | Active since Jan 2020
6 May 2024, 05:15
Poor customer service
We had accommodation reserved at the above 5 star hotel as from 4 to 6th May. We then decided to book in for an extra night on the 3rd May. We mentioned that we wanted the same room so that we did not have to pack up again and move to a different room the next day. This was confirmed in order. Since our arrival at the hotel on 3 May, we had the following issues: 1. We needed a porter to take in our luggage. The 1st porter handed us over to a 2nd porter. This porter gave a huge, irritated sigh. When he was asked why the sigh, he said that he didn't have lunch yet. Not my problem. 2. At the reception, when we mentioned tge confirmations of staying in the same room and was told no, we'll have to move the next day to another room. After complaining about this, the receptionist phoned someone and mentioned that we said that we didn't want to move again. This issue was resolved. 3. Check in to the rooms are at 14h00. We could only check in at 14h40, because the room was not ready 4. It seemed that they allocated a room to us just to keep us quiet. The soap dispenser wasn't filled, the water dispersed very slowly in the sink, there was only decaffeinated coffee, no normal coffee. 5. Today, 4th May, we went for breakfast. We were then told that we have to pay R600 for breakfast. At the reception, we again had to try to resolve this issue. They wanted the name of the receptionist who told us that breakfast was included. We did the the reservation online and confirmed with the call centre. The issue was not resolved. We were so disgusted that we requested a refund for the remainder of our stay and so began the issue as to who must refund us. The issue us not resolved. To be continued..... It os very disappointing that at no time, we're we referring to a senior person, no apology was even offered fir the inconvenience and poor service. The receptionists had no idea of what customer service is. For a 5* hotel, the experience was disappointing and pathetic
Helpful (0)
|Replies (0)RO
Roxy O
1 reviews | Active since Jan 2020
6 May 2024, 05:15
Poor customer service
We had accommodation reserved at the above 5 star hotel as from 4 to 6th May. We then decided to book in for an extra night on the 3rd May. We mentioned that we wanted the same room so that we did not have to pack up again and move to a different room the next day. This was confirmed in order. Since our arrival at the hotel on 3 May, we had the following issues: 1. We needed a porter to take in our luggage. The 1st porter handed us over to a 2nd porter. This porter gave a huge, irritated sigh. When he was asked why the sigh, he said that he didn't have lunch yet. Not my problem. 2. At the reception, when we mentioned tge confirmations of staying in the same room and was told no, we'll have to move the next day to another room. After complaining about this, the receptionist phoned someone and mentioned that we said that we didn't want to move again. This issue was resolved. 3. Check in to the rooms are at 14h00. We could only check in at 14h40, because the room was not ready 4. It seemed that they allocated a room to us just to keep us quiet. The soap dispenser wasn't filled, the water dispersed very slowly in the sink, there was only decaffeinated coffee, no normal coffee. 5. Today, 4th May, we went for breakfast. We were then told that we have to pay R600 for breakfast. At the reception, we again had to try to resolve this issue. They wanted the name of the receptionist who told us that breakfast was included. We did the the reservation online and confirmed with the call centre. The issue was not resolved. We were so disgusted that we requested a refund for the remainder of our stay and so began the issue as to who must refund us. The issue us not resolved. To be continued..... It os very disappointing that at no time, we're we referring to a senior person, no apology was even offered fir the inconvenience and poor service. The receptionists had no idea of what customer service is. For a 5* hotel, the experience was disappointing and pathetic
0
Replies (0)