Z
Zaheera
Active since Aug 2025
2
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2 reviews8 months ago
I am extremely disappointed with the experience I had with the Deputy General Manager at The Capital Zimbali
I am extremely disappointed with the experience I had with the Deputy General Manager at The Capital Zimbali. His lack of professionalism and accountability was shocking, especially for a property of this standard. Rather than resolving concerns with empathy and urgency, his approach was dismissive and unhelpful, leaving me as a guest feeling undervalued and unheard. What makes this even more unacceptable is the way he speaks to his own staff — rude, demeaning, and completely out of line for someone in a leadership position. A manager should set the tone by showing respect and professionalism, yet his behavior does the opposite, creating a negative atmosphere for both guests and employees. I expected far higher standards of service and conduct from senior management at a luxury property, and this experience has left me deeply disappointed.
0 replies
8 months ago
I received excellent service from both Tom and Deloshen They were both professional, patient and very helpful in addressing my queries
I received excellent service from both Tom and Deloshen They were both professional, patient and very helpful in addressing my queries. They took time to listen carefully, explained everything clearly, and made sure I felt supported throughout the call. It was such a pleasant experience, and I truly appreciate the friendly and efficient assistance I received.
1 reply
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