RO
Roxy O
Active since Oct 2020
18
Reviews
0
Industries
Reviews
18 reviews4 months ago
Poor Service
We booked accommodation at Southern Sun and was given a room at the Elangeni hotel in Durban. The aircons were not working and we given another room with the same problem. Dolly then brought us to the Maharani Hotel and we were satisfied. She really went out of her way to assist us. We checked in on the 8th. Since the 9th, we had breakfast at the V & V restaurant in the Maharani. The staff are the most unfriendliest. Nobody greeted or smiled even when we greeted them. The only friendly person was a chef by the name of Nick. Today, 13th, we went to the same restaurant to ask a question. There were 4 people at the reception, including the manager. We were still talking and everyone turned their backs on us. The manager just walked away. We were ignored. Only when we got irritated, did one waitress acknowledge us. They work in a service industry and don't know how to give service
53 replies
10 months ago
Pathetic service
I am totally disgusted with Wimpy Eldosquare. This morning I went with a friend for breakfast. The restaurant was full. There were 2 long tables separately with about 20 some odd people seated at these tables. 5 other tables also had 2 people each. There was only 1 waiter serving everyone, 3 people in the kitchen and the cashier. I understand that when it's busy there is a wait, but 1 waiter? The cashier had to jump in to assist. I really don't know how this Wimpy is still open due to the pathetic service Thefranchise owner is never there and when she sees that you have complained, tells you that she was there and why didn't you speak to her. The poor waiter had to run around and try to serve everyone. Wimpy head office should pay this franchise owner a visit.
0 replies
13 months ago
Disgusting Service
I'm very disappointed in Makro. We ordered pistachio paste, which is not cheap, mind you on 7 March 2027. On 23 March, we opened it and it just bubbled out of the bottle. It was off. It was only supposed to expire in December 2025. The same day I logged a return and Makro confirmed that they will collect it. 2 days later it was still not collected and i contacted the call centre. The lady promised to follow up. We're still waiting. My daughter logged a complaint on Hello Peter but she didn't hear from you either Can someone from Makro pls contact my daughter on 071 061 8464 urgently
58 replies
14 months ago
Poor service
On 1 Frb I queried a transaction with an Alina and a person named A.J On 3 Feb, I spoke to a Vicky as I wasn't sure of the queries turnaround time. I was told feedback will be given on the 10th or 11th On 10 Feb, I spoke to a Precious On 12 Feb, I spoke to a Makoa who transferred me to Mbali, who in turn told be that the query was logged incorrectly and will recognize it and will come back to at the end if business On 14 Feb, I spoke to a Asemahle who promised to call me at end of business On 17 Feb, I spoke to a Davis who was very rude. When I told him that I will complain he told me to ho ahead. He just transferred me without telling me, to a wrong department. I received so many reference numbers from the consultants. I called back and spoke to Nomaswazi Tshabalala from Digital Banking, who was the only person who made an effort to assist me. If it wasn't for her, my query would not have been resolved. Thank you Nomaswazi! Really received rotten service from all the above consultants except for Nomaswazi. The bank needs more people like her
53 replies
18 months ago
Pathetic service
On 1 Oct I ordered coldrinks on the Makro app. Order was confirmed. App advised that order was packed on 3 Oct and collected by Wumdrop on 4 Oct. On 7 Oct I called Makro Customer Care. Gentleman tried to assist. He advised he cannot get through to Makro Silverlakes and when he does, he will get them to call me. Still waiting. On 7 Oct, I sent an email to Makro customer service. Was assisted by Palesa Thunzi, who advised that my query was sent to the relevant department. On 8 Oct, on the morning, I sent a follow-up email to Palesa. Till now, no response. On 8 Oct, at approx 13h30 I again called Makro Customer Service and spoke to a Buthle. She advised that she will call Makro Silverlakes. At 14h00, she called me and said that she cannot get hold of them as they may be on lunch and will call them at 15h00. I'm still waiting for some feedback. This is very frustrating as I have an event on Friday and I'm still waiting for my delivery. If they cannot supply me with the colddrinks, refund me and I will buy it elsewhere
177 replies
20 months ago
Poor service
On 27 June 2024, I ordered an Ellies 12 way ,high surge protection plug from Makro. I received it within 2 days. Early August, we found that the plug was not working. On 13 August, I sent an email to their customer care. No response. They eventually called me, but only after I made a physical visit to Makro Centurion on 16 August. They will send it for repairs. I collected it today and was told that the plug will not be repaired. The reason was "customer negligence' . I fail to understand how I was negligent, as the plug was plugged in since I received it and it was only removed when we found that it was not working. The lady at the returns department was not very interested in explaining further. There were no lighting or loadshedding in order fir the item to be damaged.The item has an R30 000 warranty, whatever that means. I'm very disgusted that I am to lose over R400 through no fault of my own. Surely Makro ir whoever they sent it, could have replaced a fairly new item
53 replies
24 months ago
Poor customer service
We had accommodation reserved at the above 5 star hotel as from 4 to 6th May. We then decided to book in for an extra night on the 3rd May. We mentioned that we wanted the same room so that we did not have to pack up again and move to a different room the next day. This was confirmed in order. Since our arrival at the hotel on 3 May, we had the following issues: 1. We needed a porter to take in our luggage. The 1st porter handed us over to a 2nd porter. This porter gave a huge, irritated sigh. When he was asked why the sigh, he said that he didn't have lunch yet. Not my problem. 2. At the reception, when we mentioned tge confirmations of staying in the same room and was told no, we'll have to move the next day to another room. After complaining about this, the receptionist phoned someone and mentioned that we said that we didn't want to move again. This issue was resolved. 3. Check in to the rooms are at 14h00. We could only check in at 14h40, because the room was not ready 4. It seemed that they allocated a room to us just to keep us quiet. The soap dispenser wasn't filled, the water dispersed very slowly in the sink, there was only decaffeinated coffee, no normal coffee. 5. Today, 4th May, we went for breakfast. We were then told that we have to pay R600 for breakfast. At the reception, we again had to try to resolve this issue. They wanted the name of the receptionist who told us that breakfast was included. We did the the reservation online and confirmed with the call centre. The issue was not resolved. We were so disgusted that we requested a refund for the remainder of our stay and so began the issue as to who must refund us. The issue us not resolved. To be continued..... It os very disappointing that at no time, we're we referring to a senior person, no apology was even offered fir the inconvenience and poor service. The receptionists had no idea of what customer service is. For a 5* hotel, the experience was disappointing and pathetic
0 replies
39 months ago
Pathetic Service
Good day. On 28 December 2022, I emailed Standard Bank Insurance brokers advising them that my car's windscreen is cracked. I received an automated response with the case number 22766735 on the same day. I followed up on 3 January 2023 no response. Again I followed up on 7 January, no response. Again I followed up on 13 Jan, no response. What must I still do to get some response from someone at Standard Bank insurance brokers
132 replies
40 months ago
Disgusting, dismal service
I'm still waiting for my delivery of goods from Makro since November. Phoned Makro Call centre today. Spoke to Asanda who confirmed that the goods is still at Wumdrop. Why is Makro not doing anything about Wumdrop's poor service. I'm sure that they must have received many complaints
0 replies
41 months ago
Pathetic service
On the 8th I wrote a negative review because I did not received my goods we ordered online. Makro responded to say that the issue would be resolved. Yesterday we received a call to say that we'll receive our good by 17h00 today and if no delivery, we must call them. We have since tried for 45 minutes to get through to their call centre, but to no avail. We really don't know what to do about this ridiculous pathetic service
264 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
2 (11.11111111111111%)
3 Star
1 (5.555555555555555%)
2 Star
1 (5.555555555555555%)
1 Star
13 (72.22222222222223%)