SP
Suven P
Active since Dec 2020
2
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Reviews
2 reviews30 months ago
*****ulent and clueless staff and admin
If there was an option for not star I would have selected that! Not even worth half a star. I have been dealing with *********** sales staff and managers who sold me a product which is a promo on the premier membership, which worked out for me as I am a Vitality member, only to find out that they load my contract and bill me for the normal premier membership with Vitality and not the promo which I paid a promo joining fee for! I have been over charged for two months straight, they keep using an excuse that their IT department is an issue and have not changed my membership fee to the correct fee to date! Further, they have only requested a refund for the balance they owe me for the overcharge and have not processed that for two weeks! I have never dealt with more *********** and clueless staff that say they will escalate to management and make promises only to find that nothing has been done! This franchise has gone to the dogs and are absolutely trash at customer service. I will be taking this up further with the customer complaints commission !
0 replies
65 months ago
UNPROFESSIONAL HIRING STAFF AND MANAGING DIRECTORS THAT DO NOT ACT WITH INTEGRITY
I would not recommend considering working for this company. The employee working in HR(Shamiek Narandas) is extremely unprofessional. I was called on my cell for a screening interview, for a "Procurement Administrator" position at the plant in Ga-Rankuwa. The first thing that was discussed was the salary and I was emailed the job description which clearly stated the job at a C2 level position. I attended the 2nd interview on ZOOM and again the salary and job category was discussed from the onset. A week later I was called for a 3rd interview to Ga-Rankuwa and had to travel all the way from KwaZulu-Natal. The 3rd interview was with the Procurement manager, the MD , Shamiek and some other random manager. The interview was no longer than 20 min, I was the asked to wait in reception to wait for an outcome. I was called back in and told that in fact this job category was a level C1 and not a C2(They had changed it whilst I was waiting in reception) and they were going to offer me R4000 less that was was discussed prior to my arrival! I rejected their offer and moved on. Shamiek then left the room with me and continuously apologized for how unprofessional they were and left the offer open for me to decide. I took a few days to see whether I could make it work but it was impossible as I had to relocate and cover a lot of expenses. I sent them a formal email expressing my disappointment and kindly rejected the offer, and also stated that the decent thing for them to do is to reimburse me for the costs of traveling all the way there and finding accommodation. A week later I received an email requesting a list of my expenses incurred, I replied with proof pf payments and gave them a comprehensive list of the expenses incurred. This was sent to Shamiek. After that I never heard from them. This email was sent back in October. The staff are unprofessional, they don't really have an established procurement department with not direction and I am glad things worked out the way they did because this company does not know how to act with integrity and professionalism. I WOULD NOT recommend anyone at my career level to apply here for anything, It will cost you financially and will be a massive waste of your time!
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