MZ
Malusi Z
Active since Dec 2020
2
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0
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Reviews
2 reviews63 months ago
Poor customer service and Racism
I bought a vw cross polo 2014 model car from this dealership 14 september 2021 . And on Three months later a car turbo failed. I contacted them several times to ask them to fix it because its within implied warranty period but they chose to ignore me. I then took a complaint to M.I.O.S.A . After a full month when they became aware of Ombatsman case Andre the sales manager decided to call me from his persona cell number saying they will fix my car if only i withdraw the MIOSA case. I told him to first fix the car then i will withdraw the case. Strange enough l thought he was calling to apologies for such a poor service or maybe to give an explanation as to why it took them a whole month to attend to my complaint. Andre then said he will deliberately drag the the process because he know that MIOSA case can take up to six months to get to final stages . Now Ms Campbell who happened to be one of the directors became suckerstic to me when i called ,hoping to talk with Johan Campbell who is a soul owner of this dealership . She told me that i can't talk to them because i made a case against them . This is an absolute Racism and now i am in a second month without a car . And yet paying instalments . Consumer right no: 8 speaks volumes about product quality and implied warranty. And they should know better because they have been in the industy fo too long. They must take their car back immidiatly if they cant fix it. Because i cant continue paying for the **** car that is not driving.
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64 months ago
Dead in 4 months time
17 August 2020 i bought a 1.6 Tdi Cross Polo from AutoSpot belleville and three days later a car showed due for service . I complained and they serviced it and all was well. Now four months later around the 20 Dec 2020 i am sitting with a maijour problem . This car lost power and i took it to VW for diagnosis and they said its a Turbo of which they gave me a quote of +- R32 000,00 . I then contacted Paul the manager on the 29 Dec 2020 around 15:00 and he said there is nothing he can do i should talk to Marius a Sales man but he is on leave. I find it very amazing for the manager to send the complaint to a sales person . I cannot afford R32 K on a car i just recently bought. I need help from hello peter because i still have 5 more years to pay in this car and its already dead.
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