Annemi W

Luhan Auto- Poor service.

Unsatisfied customer We bought a Mazda CX5 (Numberplate: HL72ZD. GP) from Luhan Auto. The car looked fine when we went for the first test drive. The Salesman said that they only needed to fix the little scratches on the bonnet of the car. We accepted it and went through with the purchase. The next day we were able to pick up our new car at the showroom. We were very happy with the quick service. Later that evening my husband went to check the car and noticed that there might have been work done to the car. Only to find that the car was in a massive accident. Some panels were missing, the crashbar was replaced, the engine number did not match the original engine number the car came with, the cabels of the car was ‘fixed’, but in a terrible state and there was a funny powdery smell in the car (as if the airbags deployed). My husband bought the car for me and our little boy, because he wanted a safer car. We almost went on holiday with the car. On Christmas day we had to take the car back. The Salesman proclaimed that he did not know of any accidents and was ‘surprised’ when he saw that the engine numbers did not match. Aren’t you supposed to know the product you are selling? According to the salesman the car had a 101 point check as well as a Dekra report, so I cannot imagine that this was not picked up. The Car is Still on their website and on cars.co.za.