AL
Amanda L
Active since Jan 2021
3
Reviews
0
Industries
Reviews
3 reviews33 months ago
Run!!!
I sadly have to post this review following a hugely traumatic experience dealing with Stephan Naude, the owner of Wave Aqua. After numerous requests to repay my money paid for a fish tank ordered and fully paid for fully online, delivery included, which he himself admitted on call, WhatsApp as well as Email, has been discontinued, and has been falsely advertised, we are still fighting one month later to get our money paid back, with no success, after numerous promises made by Stephan himself that this would be sorted out in 5 to 7 days, now almost 2 weeks ago. He changed his number and stopped responding to our numerous requests reimburse us for the money we paid for absolutely nothing and he had the cheek to send one msg back saying he can't take our call as he's dealing with a customer. What are we then?? We are taking this to SAPS and the only reason for posting this is to tell potential buers to please read the inline order comments before ordering ANYTHING online from this *****ilent business. You'll have an absolutely horrific service experience and you'll most likely never see any product or money paid ever again!! Use it, don't use it, my 5 cents is STAY AWAY!
0 replies
34 months ago
Terrible service, false advertising and reluctance to pay my money back! Stay away!
I placed an order online for a fish tank and also paid a delivery fee on the 17th June and 3 weeks later had to call and find out where my order was. A guy called Stefan picked up and said they never placed my order and don't stock that item anymore, although it's advertised online and they were happy to take my payment. I asked for a refund on some WhatsApp number they have listed numerous times and am conveniently being ignored. It's now a month later and my numerous requests to refund me has fallen on deaf ears. This is nothing more than theft and I'll be taking legal steps next to get my money back. Stay away! This is a terrible company to order online from, no service whatsoever and turned out they're a bunch of ****** refusing to pay your money back!!!
0 replies
64 months ago
Good customer service received from Nhlanhla Nkosi
Thank you Nhlanhla Nkosi for your prompt service and follow up to assist me with cancellation of my policy. Much appreciated.
56 replies
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