Laura Du Toit Croukamp

Candy floss Machine

On 15 December 2020 I contacted Cater quip to order a NEW candy floss machine and Abu reply and said that they do have NEW machines available. I've ask Abu how much it's gone cost me for the machine to be delivered an he told me R2000 to Vaalwater, (200km from Pretoria), I then asked a family friend to pick it up for me to avoid additional costs. On the 18th of December I've received my machine and it was all wrapped up with bubble wrap and not even in a box.... when I took of the wrap, I've realized that the head of the machine was badly scratched, and the colour of the machine was faded. When I started the machine and pour in sugar it burned and tripped the main switch....I then phoned Abu who sold this machine to me and asked him what is the story, so he told me that the machine I purchased was a demo/display machine...... I mean really, I've paid for a brand new one and this is what I got.... Then he told me to send it back so that he can replace it with a new one. I live 200km from Cater quip and it’s not possible for me to just jump in the car and bring it to them.... I then arranged with the friend who picked it up the first time to swap it for me with the new one which was smaller than the first one, but I did agree on the smaller one.... then I received the new one I think it was on the 23 Dec 2020.... I tested it at my house, and it was working. After the test I worked with it for a second time and then it wasn't used until yesterday 6 Jan 2021. I started the machine and it made a short at the heat control section. And from then on, the element on the machine was over heating and the heat controller doesn't work at all... I contact Abu via Whatsapp and he told me I must bring it in to be repaired. This is a New machine that shouldn't be repaired the 3de time you use it... I feel that the service I've received is unacceptable we drove 2 times to Pretoria which adds up to R4000 if they had to deliver it. This is not a save place to buy you catering equipment. I've lost but I've also learned.