NM
Nicole M
Active since Jan 2021
5
Reviews
0
Industries
Reviews
5 reviews3 months ago
Outstanding Service from Banele
My husband was recently assisted by Banele Maseko, and we were genuinely impressed by her professionalism and dedication. She was always willing to assist, proactively escalated matters where needed, and kept us informed throughout the process. Her friendly and reassuring manner made a stressful situation far more manageable, and it did not go unnoticed. Thank you, Banele, for your excellent service and care. We truly appreciate your support and wish you all the very best going forward.
56 replies
30 months ago
Forever "escalating" the matter for Discovery Insure Vitality Drive Issue
I hate to do this... but if this can make you take us seriously then so be it. My husband has been querying an issue with my Discovery Insure and Vitality apps for the past TWO MONTHS. He has been very insistent and have been trying to email and phone them multiple times and is always receiving a "we are escalating the matter" type of issue. He has respected the timelines such as the 72 hours turnaround etc but receives no further information. He has reverted to emailing everyday hoping someone takes on our query.... as it feels like nobody values us as clients. Due to this continuous delay in fixing this, we have lost a lot from the Vitality cashback as my profile with my vehicle seems to not upload any data to our joint Discovery dashboard - it is as if my record does not exist with Discovery. I have reached Diamond continuously yet receiving nothing for it since this issue occurred. It is disappointing as we had such a good few months for the first few months we were with Discovery Insure and this lack of communication and lack of urgency to fix is such a let down! I know rewards is nice and at least we are not losing with higher premiums but what's the use of us being a part of Vitality if we cannot benefit from it fully.
393 replies
44 months ago
Excellent service from Jerome!
Thank you to Jerome Johnson for assisting us with getting our home loan. We appreciate all the guidance, information shared with us and your patience with all our questions.
74 replies
48 months ago
Great service and fast delivery
I was super impressed with the constant updates, speedy delivery, and the products that I have ordered. Will be ordering again soon soon!
0 replies
50 months ago
Efficient and Friendly Service
Thank you to Chelsey Smith for helping me with my prequalification in a short space of time. My partner and I appreciate your help (and patience) with all our questions whilst completing the form. You are a star!
53 replies
Review Distribution
5 Star
4 (80%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
1 (20%)