Thalia P

Terrible experience at Frank Fowden

Worst experience at a hairdresser of my life, and to make it worse it was my wedding day. I made the booking in-person and made a 2nd appointment to discuss using hair extensions. The stylist was very professional, knew how to fit them, and told me to bring them on the day. On the day of the wedding, they did not put me with that stylist (which the salon acknowledged was their “hair extension expert”) and instead put me with someone totally inexperienced who had no idea how to fit them. We toiled there for an hour.. she fit them so loose that my hands could fit through the band.. she did not understand how the elastic band fitted and tried to fit a full head of extensions at the bottom of my head (clearly wrong and wasted time). She seemed highly resistant to cutting the extensions even though I mentioned I wanted this done REPEATEDLY. Eventually, so much time passed that I was late for my make-up. We had to literally leave the extensions altogether and I arrived late at my wedding with poorly blow dried limp hair. It was deeply upsetting. On a person’s wedding day, give them a professional stylist. I would not recommend that anyone use this hairdresser.