VC
Vireshan C
Active since Jan 2021
2
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Reviews
2 reviews1 month ago
Misleading Photos and Poor Hygiene – Riviera on the Vaal
Misleading Photos and Poor Hygiene – Riviera on the Vaal I recently stayed at Riviera on the Vaal and unfortunately the experience was extremely disappointing and far below what was advertised online. The hotel photographs create the impression of a well-maintained and comfortable property. However, upon arrival it was immediately clear that the premises have not been properly maintained for many years. The facilities are extremely outdated and in poor condition, yet the accommodation is priced as though it were a quality establishment. We initially booked a self-catering room. Within minutes of entering the room and kitchen area we had to kill more than five ****roaches. This was clearly not a one-off incident. When we returned to reception to request another room, the staff member assisting us did not appear surprised at all by the complaint. The replacement room was not much better. The bathroom and shower facilities were in a condition that one would struggle to accept even in a budget one-star establishment. Overall cleanliness and maintenance were clearly lacking. What is most concerning is that the property appears to rely on attractive online photos that do not accurately reflect the current condition of the hotel. Guests are paying premium rates for accommodation that is far below the standard being marketed. Prospective guests should be aware of this before booking, and the management should seriously address the hygiene and maintenance issues at this property.
0 replies
64 months ago
Great service
Excellent service from Sybrand Pelser. A very friendly person, has to be one of the best consultants I have had the pleasure of dealing with.
56 replies
Review Distribution
5 Star
1 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
1 (50%)