RO
Riviera on Vaal Resort
Unclaimed Business
RO
Riviera on Vaal Resort
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Riviera on Vaal Resort
Riviera on Vaal Resort has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Riviera on Vaal Resort across 13 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVC
Vireshan C
1 reviews | Active since Jan 2020
9 Mar 2026, 04:46
Misleading Photos and Poor Hygiene – Riviera on the Vaal
Misleading Photos and Poor Hygiene – Riviera on the Vaal I recently stayed at Riviera on the Vaal and unfortunately the experience was extremely disappointing and far below what was advertised online. The hotel photographs create the impression of a well-maintained and comfortable property. However, upon arrival it was immediately clear that the premises have not been properly maintained for many years. The facilities are extremely outdated and in poor condition, yet the accommodation is priced as though it were a quality establishment. We initially booked a self-catering room. Within minutes of entering the room and kitchen area we had to kill more than five ****roaches. This was clearly not a one-off incident. When we returned to reception to request another room, the staff member assisting us did not appear surprised at all by the complaint. The replacement room was not much better. The bathroom and shower facilities were in a condition that one would struggle to accept even in a budget one-star establishment. Overall cleanliness and maintenance were clearly lacking. What is most concerning is that the property appears to rely on attractive online photos that do not accurately reflect the current condition of the hotel. Guests are paying premium rates for accommodation that is far below the standard being marketed. Prospective guests should be aware of this before booking, and the management should seriously address the hygiene and maintenance issues at this property.
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Vireshan C
1 reviews | Active since Jan 2020
9 Mar 2026, 04:46
Misleading Photos and Poor Hygiene – Riviera on the Vaal
Misleading Photos and Poor Hygiene – Riviera on the Vaal I recently stayed at Riviera on the Vaal and unfortunately the experience was extremely disappointing and far below what was advertised online. The hotel photographs create the impression of a well-maintained and comfortable property. However, upon arrival it was immediately clear that the premises have not been properly maintained for many years. The facilities are extremely outdated and in poor condition, yet the accommodation is priced as though it were a quality establishment. We initially booked a self-catering room. Within minutes of entering the room and kitchen area we had to kill more than five ****roaches. This was clearly not a one-off incident. When we returned to reception to request another room, the staff member assisting us did not appear surprised at all by the complaint. The replacement room was not much better. The bathroom and shower facilities were in a condition that one would struggle to accept even in a budget one-star establishment. Overall cleanliness and maintenance were clearly lacking. What is most concerning is that the property appears to rely on attractive online photos that do not accurately reflect the current condition of the hotel. Guests are paying premium rates for accommodation that is far below the standard being marketed. Prospective guests should be aware of this before booking, and the management should seriously address the hygiene and maintenance issues at this property.
0
Replies (0)KG
Karen G
1 reviews | Active since Jan 2020
21 May 2024, 06:23
Riviera on Vaal Resort
We had to pleasure of attending our High School Reunion after 34 yrs, hosted at Riviera on Vaal Resort this weekend. The Staff are friendly and professional. The accommodation was good even though they are still busy renovating. What a wonderful and memorable weekend. Thank you to the Riviera on Vaal Resort for making this weekend so memorable.
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Karen G
1 reviews | Active since Jan 2020
21 May 2024, 06:23
Riviera on Vaal Resort
We had to pleasure of attending our High School Reunion after 34 yrs, hosted at Riviera on Vaal Resort this weekend. The Staff are friendly and professional. The accommodation was good even though they are still busy renovating. What a wonderful and memorable weekend. Thank you to the Riviera on Vaal Resort for making this weekend so memorable.
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Naeelah C
1 reviews | Active since Jan 2020
15 Nov 2022, 04:14
PATHETIC HOLIDAY EXPERIENCE
Once again, lousy service,hotel restuarant: Fruit is rotten, when i order veg lasagne,the chef comes and tells me there is no butternut as per the menu,only season veg,and butternut is rife in the supermarket this time of year. The owners are white and arrogant,walk around the premises,but not a single greeting. I get upset and walk out of the restuarant, only to have one uncivilized black waitress saying in front of me: "Haiybo"? So what, must i sit in eat when there is no butternut as requested and when we ask for normal tap water,she arrogantly tells me" we dont give tap water just still water"? I mean i initially ordered for over R250 and this is the way you speak to a customer? Pathetic.I got up and walked away hungry naturally. God is great, i ordered online and got better,cheaper and pleasant treatment and food delivered to the hotel at no charge and off course halaal,at a place called IMOS DELI.
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Naeelah C
1 reviews | Active since Jan 2020
15 Nov 2022, 04:14
PATHETIC HOLIDAY EXPERIENCE
Once again, lousy service,hotel restuarant: Fruit is rotten, when i order veg lasagne,the chef comes and tells me there is no butternut as per the menu,only season veg,and butternut is rife in the supermarket this time of year. The owners are white and arrogant,walk around the premises,but not a single greeting. I get upset and walk out of the restuarant, only to have one uncivilized black waitress saying in front of me: "Haiybo"? So what, must i sit in eat when there is no butternut as requested and when we ask for normal tap water,she arrogantly tells me" we dont give tap water just still water"? I mean i initially ordered for over R250 and this is the way you speak to a customer? Pathetic.I got up and walked away hungry naturally. God is great, i ordered online and got better,cheaper and pleasant treatment and food delivered to the hotel at no charge and off course halaal,at a place called IMOS DELI.
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Replies (0)NC
Naeelah C
1 reviews | Active since Jan 2020
11 Nov 2022, 10:43
HIGHLY DISSATISFIED FIRST TIME CUSTOMER
I booked online, there was supposed to be buffet breakfast according to the booking ,with extra payment offcourse,so i paid,cause i have an elderly mum, so cannot run around for food. Then we come down for breakfast,get told that there is no buffet,only weekends,choose from the menu,as follows: Juice Eggs, mushrooms etc Fruit Cereal Tea Danish pastry and ****ins First day, fruit is rotten, no tea water is cold No pastry just a dry ****in Second day,we told there is no ****ins cause there was load shedding, but they have a generator,complained to Mike, he brushed me off, no assistance. Then the room cleaning service is up to no good, no soaps,no towels, although they take the dirty ones, excuse is that they are in the dryer till 6pm. The managers walk past no greetings nothing,but they love my money. I will definitely never go back there not recommend to anyone in their right mind to go there if you need a relaxing break.
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Naeelah C
1 reviews | Active since Jan 2020
11 Nov 2022, 10:43
HIGHLY DISSATISFIED FIRST TIME CUSTOMER
I booked online, there was supposed to be buffet breakfast according to the booking ,with extra payment offcourse,so i paid,cause i have an elderly mum, so cannot run around for food. Then we come down for breakfast,get told that there is no buffet,only weekends,choose from the menu,as follows: Juice Eggs, mushrooms etc Fruit Cereal Tea Danish pastry and ****ins First day, fruit is rotten, no tea water is cold No pastry just a dry ****in Second day,we told there is no ****ins cause there was load shedding, but they have a generator,complained to Mike, he brushed me off, no assistance. Then the room cleaning service is up to no good, no soaps,no towels, although they take the dirty ones, excuse is that they are in the dryer till 6pm. The managers walk past no greetings nothing,but they love my money. I will definitely never go back there not recommend to anyone in their right mind to go there if you need a relaxing break.
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Replies (0)LL
Lerato L
1 reviews | Active since Jan 2020
19 Apr 2022, 08:26
Bad worst nightmare experience
Good morning I had booked for accommodation at Riviera on Vaal resort I was attending a friends wedding.On the day of the wedding early hours of the morning I received a call that a family member passed on I had to leave the place now my problem is they don’t want to give me a a refund or even a voucher of some sort because what had happened it was beyond my control now they are telling me I have a week to utilise this voucher otherwise I will forfeit it I did not even get an email formally from the hotel nothing all I get is a phone call full of threats about me coming there I was not even happy about the accommodation the sealing was falling off it looked ****key and the food we ordered was terrible I am so disappointed. And I had paid a lot of money around R3000 something this was the worst nightmare.
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Lerato L
1 reviews | Active since Jan 2020
19 Apr 2022, 08:26
Bad worst nightmare experience
Good morning I had booked for accommodation at Riviera on Vaal resort I was attending a friends wedding.On the day of the wedding early hours of the morning I received a call that a family member passed on I had to leave the place now my problem is they don’t want to give me a a refund or even a voucher of some sort because what had happened it was beyond my control now they are telling me I have a week to utilise this voucher otherwise I will forfeit it I did not even get an email formally from the hotel nothing all I get is a phone call full of threats about me coming there I was not even happy about the accommodation the sealing was falling off it looked ****key and the food we ordered was terrible I am so disappointed. And I had paid a lot of money around R3000 something this was the worst nightmare.
0
Replies (0)CM
Chantené Mouton
1 reviews | Active since Jan 2020
22 Mar 2022, 08:01
Exceptional service
They had excellent service. Very well maintained rooms that were cleaned every day and refurbished with water, tea and coffee. The breakfast and dinner were amazing and you could taste it was homemade. I would recommend a stay at Riveria on Vaal any day. You will have the best experience
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Chantené Mouton
1 reviews | Active since Jan 2020
22 Mar 2022, 08:01
Exceptional service
They had excellent service. Very well maintained rooms that were cleaned every day and refurbished with water, tea and coffee. The breakfast and dinner were amazing and you could taste it was homemade. I would recommend a stay at Riveria on Vaal any day. You will have the best experience
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Nov 2021, 06:53
Riviera on Vaal Resort
I was very disappointed. My Mom and Dad came to visit all the way from the Cape. We had a booking for the Restaurant. My pork was dry and there was hardly any sauce on it. When my Dad wanted to order a sauce for his filet, the waiter said it was going to take long. So the filet was dry. The waiter was not able to tell which vegetables were available, just seasonal... The rice looked very nice, but it was so dry, not even my dogs wanted to eat it. What was very disturbing is that the noise was really unbearable. We could not even have a proper conversation.
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Anonymous
1 reviews | Active since Jan 2020
22 Nov 2021, 06:53
Riviera on Vaal Resort
I was very disappointed. My Mom and Dad came to visit all the way from the Cape. We had a booking for the Restaurant. My pork was dry and there was hardly any sauce on it. When my Dad wanted to order a sauce for his filet, the waiter said it was going to take long. So the filet was dry. The waiter was not able to tell which vegetables were available, just seasonal... The rice looked very nice, but it was so dry, not even my dogs wanted to eat it. What was very disturbing is that the noise was really unbearable. We could not even have a proper conversation.
0
Replies (0)CP
Chumile P
1 reviews | Active since Jan 2020
1 Mar 2021, 20:12
A hotel you won't go wrong with!
After speaking to wonderful ladies over the phone confirming my bookings and assisting with glitches I came across, I was met by wonderful gentleman by the door and the friendliest faces ever. I had an amazing stay, great food, the boat Cruise was exotic, the food was excellent. I am definitely coming back. Thank you Riviera
Helpful (0)
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Chumile P
1 reviews | Active since Jan 2020
1 Mar 2021, 20:12
A hotel you won't go wrong with!
After speaking to wonderful ladies over the phone confirming my bookings and assisting with glitches I came across, I was met by wonderful gentleman by the door and the friendliest faces ever. I had an amazing stay, great food, the boat Cruise was exotic, the food was excellent. I am definitely coming back. Thank you Riviera
0
Replies (0)