ST
Shannon T
Active since Jan 2021
3
Reviews
0
Industries
Reviews
3 reviews63 months ago
Outraged - disgusting service
I am absolutely furious at the absolute LACK of service and assistance!! I have been trying to make a rebooking since last year which I booked originally in April 2020!! Whereafter fighting and eventually being apologies to because of Travelstart’s incompetence with policies of an airline whereby trying to rob me of thousands of rands - as soon as I wish to proceed the email is no longer available for communications!! Outrageous- how on earth are we supposed to rebook!! I have been a loyal client of Travelstart where I have for the last year had issue after issue with absolutely no assistance! I previously did a review whereby I was supposedly assisted but in reality little after that I landed in the exact same position!!
168 replies
64 months ago
Highly recommended
Excellent service and quality - shocking how other customers treat the staff. Note to everyone - treat people in the service industry as you would like to be treated!!
0 replies
64 months ago
Travelstart
I would like two separate reviews: Travelstart - an absolute nightmare trying to rebook suspended tickets. I tried to sort issues out for months on end. Jeremy - finally I got assisted by someone competent, helpful and on the ball. I will review his service a 5/5. Very disappointed by Travelstart and terribly difficult to complicate issues via and online chat - it is much easier to pick up the phone but you cannot have this option.
56 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)