Frans D

Inspectacar Gezina

I bought a 2011 BMW X6 at this dealer and I've just had problems. When I received the car I heard a noise coming from the back of the car. I phoned them and told them the handbrake is not working. They said they will send a mechanic out to my place and sort the problem out. The mechanics did arrive but they could not sort the problem out instead they told me to buy new rear pads and brake shoes as that is the problem. I did buy the pads and brake shoes and drove the car down to KZN where I stay. They did reimburse me for the pads I bought. I took the car to a mechanic to install the new pads and brake shoes but that was not the problem. The one rear brake caliper had a bolt broken and the caliper was only holding on one bolt that was the noise I've been hearing in the car. There was nothing wrong with the brake shoes as my mechanic said there is still 6mm of lining on the shoes. I phoned them and they said that I must contact them again on 11/01/2021 as they are closed for the festive season. I did phone on the said date and nothing was done to help me. The handbrake works pneumatic or electronically and that is the part that's faulty. My license fee which I paid they did not reimburse and they never come back to you when they say they will contact you the same day. I will not pay the first installment on this car until this problem is sorted out or they must give me back my x5