MM
Mark M
Active since Jan 2021
5
Reviews
0
Industries
Reviews
5 reviews11 months ago
Sanlam Annuity Income
I signed a annuity income contract with Sanlam on the 01st of March 2025. The Financial Advisor promised that I would get paid on the 31st March 2025. Sanlam didn't pay me at the end of March. I called, sent emails but to no avail. The complaints department then contacted me after a few weeks and apologized and stated that I would get paid on the 30th April 2025. I did get paid on the 30th April 2025, but the amount was incorrect. The amount that I signed my annuity income contract for, wasn't the same amount that I was paid. Further to this, my inception date was the 01st March 2025. I was paid on the 30th April 2025. That's 2 months of annuity income payments which wasn't paid to me by Sanlam. I have previously reported Sanlam on Hello Peter for being unprofessional, dishonest Sanlam is not making any attempts to assist me with my initial complaint, hence reason why I posted a second complaint on Hello Peter I have sent emails to Financial Advisor and Sanlam Complaints department but to no avail. Sanlam doesn't take pride in taking care of their clients. Further to this, I am a disabled person, medically boarded of because of my disability. I honestly thought that signing a annuity income contract with Sanlam was going to be stress free, but I was wrong Sanlam has really stressed me out, caused me and my family so much inconvenience. Sanlam also hurt me financially. All I am asking for, is that Sanlam honour their binding contractual obligation with me. Pay me the correct income amount every month, also pay me my back pay from the 01st of March 2025 NB I want Sanlam to contact me via email and not telephonically as I require a paper trail, to show proof to the ombudsman. A very disappointed and dissatisfied client
116 replies
13 months ago
Sanlam Incompetence and Misleading
I was medically boarded off due to ill health. My Provident Fund currently managed by Sanlam. Approximately 3 months ago I was contacted by ABSA stating that Sanlam would contact me and assist me with my Provident Fund Claim Natasha Singh and Pravien initially assisted me. They shared a claim document and a statement reflecting how much I would get paid and that I could withdraw the total amount reflected on the statement. The required claim forms were completed and supporting documents emailed. I then began to email, call both individuals and they continued to ignore my emails and calls, eventually Natasha Singh answered my email and stated that she would call me soon. On the same afternoon, Natasha Singh called me and stated that she and her team had made a huge mistake, regarding my claim and that I wouldn't be able to withdraw all of my funds. Natasha apologized and stated that it was a fault on their system that generated the incorrect form that was used. I then called Pravien who was also apologetic. I advised both of them as to why so much of time was wasted to now find out that I couldnt recieve my funds I further explained Pravien and Natasha that I didn't get paid from December 2024, and that they lead me on for so long and now only to realise that they messed up. Pravien advised me that a Sanlam Financial Advisor would get in touch with me within 2 weeks. I advised Pravien and Natasha that I wanted a Financial Advisor to contact me urgently, as this mess up and inconvenience caused by Sanlam was hurting me financially Saneshen (Sanlam Financial Advisor) contacted me about 2 weeks ago. Firstly he apologized for the mess up that Sanlam had caused me. Saneshen then began to assist me with my claim which I was content with. I then asked Saneshen that Sanlam should compensate 2 months of Premiums paid up front to assist me with the inconvenience and financial burden that Sanlam had caused me Saneshen stated that he would liaise with his Regional Manager and get the request approved as this was the rightful thing that Sanlam should do to assist me, due to inconvenience caused by Sanlam to me 2 weeks have lapsed and Saneshen has assisted me in completing my claim, but continues to lead me on w.r.t to my request of compensation I am so disappointed and stressed that Sanlam a professional company would cause a medically boarded off person, who is currently sick, additional stress and financial burden, during a very difficult time for me and my family A very disappointed 😞😞 client
265 replies
26 months ago
Television not returned
Good Day Writing this review on behalf of my mum. Mrs. K.A Moodley, had a insurance with Dotsure for about 6 years. Just recently there was a power outage at Isipingo, Lotus Park, which resulted in her Samsung Television, going off and refusing to turn on. Dotsure was contacted and advised of issue. Black Legend contractor arrived at our premises and collected Television and Open View Remote (incorrect remote, instead of television remote) After about 2 weeks of emails to Dotsure and Black Legend, with no transparency as to status of the television. I received an email confirming that my claim was declined. I read contents of document and wasn't pleased with the outcome. I then asked Dotsure to please get Black Legend to deliver the damaged television back to my residence. As I wanted to get a second opinion. After a further 2 weeks of emails and no transparency again, I received a telephone call from Black Legend confirming that the television that was collected from me, had been damaged in transit. Black Legend then stated that a new television would be purchased and delivered to my residence within in week. I then sent email to Dotsure advising the manager that I was not happy with the service that I have been receiving from Dotsure/Black Legend. I was then advised that Dotsure will not take responsibility for any dealings bewteeen Black Legend and myself. What confuses me, is that I have taken the insurance with Dotsure, Dotsure got an independent contractor to assess and repair my television, the claim was declined, but the television was not returned to the client. The television was damaged by Dotsure Contractor, but Dotsure refuses to take responsibility and assist me. A very disappointed client. I have now cancelled my insurance. Insurance was taken with Hollard, but changed to Dotsure.
116 replies
30 months ago
Poor quality
I have been purchasing Twin Saver 3 Ply toilet rolls for about 5 years now. 3 days ago I found that the perforations on the toilet rolls were offset and bigger. Also on some toilet rolls there was little perforations making it difficult to use, hence causing wastage. Upon further investigation I noticed that the 3 ply wasn't 3 Ply, but 2 Ply I sent an email with photos to show proof of my experience to Twinsaver. Got an email from agent interrogating me regarding my report. I will move forward and use a different brand moving forward Very disappointed customer 😒
0 replies
63 months ago
Poor Customer Services
>>> Mark Moodley 2020/12/23 09:09 AM >>> Good Morning Upon initially viewing vehicle before purchase, I personally noted all faults with vehicle, in presence of Shiraaz. After completion of my inspection, Shiraaz then introduced my wife and I to the used car Manager, who then promised to repair all faults that I listed on the document, and we had a gentlemen deal in place that he would repair the faults in the vehicle, and we would go ahead and start process and purchase the vehicle. The Manager and Shiraaz promised that when we collect the unit, all faults would be repaired. Unfortunately when I arrived yesterday to collect the vehicle, majority of the faults were not repaired. Whilst inspecting the vehicle, and driving the vehicle home, I noticed that the following faults were not repaired - LHS tail light has a crack Wheel alignment and balancing is still off. Shiraaz stated that the vehicle arrived from alignment and balancing, if so, can I have the alignment and balancing sheet forwarded to me 2 x deep scratches on front dash board. On initial inspection, these scratches weren't present Paint chips on bonnet, On initial inspection, these paint chips weren't present Mud guard under the RHS tyre is damaged. On initial inspection, this cover wasn't damaged Rusty bolts and nuts below number plate not changed. Shiraaz also mentioned that the new carpets, key ring and gift to follow. Please advise when will I receive this. Please advise when you intend on addressing all faults advised on mail and a time frame. I will forward more photos. >>> Mark Moodley 2020/12/23 09:09 AM >>> Good Morning Upon initially viewing vehicle before purchase, I personally noted all faults with vehicle, in presence of Shiraaz. After completion of my inspection, Shiraaz then introduced my wife and I to the used car Manager, who then promised to repair all faults that I listed on the document, and we had a gentlemen deal in place that he would repair the faults in the vehicle, and we would go ahead and start process and purchase the vehicle. The Manager and Shiraaz promised that when we collect the unit, all faults would be repaired. Unfortunately when I arrived yesterday to collect the vehicle, majority of the faults were not repaired. Whilst inspecting the vehicle, and driving the vehicle home, I noticed that the following faults were not repaired - LHS tail light has a crack Wheel alignment and balancing is still off. Shiraaz stated that the vehicle arrived from alignment and balancing, if so, can I have the alignment and balancing sheet forwarded to me 2 x deep scratches on front dash board. On initial inspection, these scratches weren't present Paint chips on bonnet, On initial inspection, these paint chips weren't present Mud guard under the RHS tyre is damaged. On initial inspection, this cover wasn't damaged Rusty bolts and nuts below number plate not changed. Shiraaz also mentioned that the new carpets, key ring and gift to follow. Please advise when will I receive this. Please advise when you intend on addressing all faults advised on mail and a time frame. I will forward more photos.
0 replies
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5 Star
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4 Star
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2 Star
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1 Star
5 (100%)