Mbali K

Appalling service at Ford Bruma

I had a terrible experience with Ford Bruma and I would not recommend their services. My car went in for its annual service - it had no issues prior to this. A week after the service had been completed, I started experiencing overheating and the engine alert came on. I went back to get clarity on what could have gone wrong. They told me the gasket had blown. This is after they had replaced the water container when the service was done. What I don't understand is how they could have missed this potential issue when conducting the car service? How did it only become an issue after the car was serviced and after the water container had been replaced? Conveniently, the person who worked on my car was not working on the day I went to enquire about this. No accountability was taken, instead, I was quoted additional services and amounts that were not in the original service quotation. There was also no empathy shown by the manager or the service advisor. Instead, the service advisor (Gloria) was attending to other new clients instead of ensuring that my matter was attended to. I should have known I would run into problems when I had to replace the whole engine one month after I purchased the car from them in 2019. All in all, this is not a service one would want to subject themselves to and the reviews confirm this.