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Ford Bruma
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSC
Siyanda C
1 reviews | Active since Jan 2020
29 Jan 2025, 01:45
Ford Bruma – Where Customer Service Goes to Die
Buying a car is supposed to be exciting, right? Well, not if you buy from Ford Bruma! My experience started with a salesman who seemed to have missed the memo on customer service. I thought, “Okay, maybe he’s just having a bad day.” But nope! Turns out, it’s a company-wide sport to be unhelpful. A month into owning my car, the boost pipe decided it had had enough and burst. No big deal, I thought, I have a motor plan! Silly me. When I went back to get it sorted, the salesman passed me on to the manager, and wow, talk about a plot twist! If I thought the salesman lacked professionalism, the manager took it to the next level. It was like a relay race of bad service. At this point, I realized something: these guys don’t just provide poor service... they specialize in it. The level of not caring was almost impressive. If I was looking to buy a car that wasn’t unique, I’d have run for the hills and never dealt with them. But alas, here I am, regretting why such a beauty of a car was sold at this dealership. It deserved better, and so did I. If you enjoy being ignored, given the runaround, and feeling like an inconvenience instead of a customer, Ford Bruma is the place for you. Otherwise, do yourself a favor and buy a donkey it might be more reliable and come with better after-sales support!
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Siyanda C
1 reviews | Active since Jan 2020
29 Jan 2025, 01:45
Ford Bruma – Where Customer Service Goes to Die
Buying a car is supposed to be exciting, right? Well, not if you buy from Ford Bruma! My experience started with a salesman who seemed to have missed the memo on customer service. I thought, “Okay, maybe he’s just having a bad day.” But nope! Turns out, it’s a company-wide sport to be unhelpful. A month into owning my car, the boost pipe decided it had had enough and burst. No big deal, I thought, I have a motor plan! Silly me. When I went back to get it sorted, the salesman passed me on to the manager, and wow, talk about a plot twist! If I thought the salesman lacked professionalism, the manager took it to the next level. It was like a relay race of bad service. At this point, I realized something: these guys don’t just provide poor service... they specialize in it. The level of not caring was almost impressive. If I was looking to buy a car that wasn’t unique, I’d have run for the hills and never dealt with them. But alas, here I am, regretting why such a beauty of a car was sold at this dealership. It deserved better, and so did I. If you enjoy being ignored, given the runaround, and feeling like an inconvenience instead of a customer, Ford Bruma is the place for you. Otherwise, do yourself a favor and buy a donkey it might be more reliable and come with better after-sales support!
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Mesh G
1 reviews | Active since Jan 2020
18 Dec 2024, 13:09
Constant issues, worst dealership ever!
Worst service ever - the only reason we keep going back is for the convenience of them being close by. We put in a warranty claim on our first service and guess what, 3 services later and it still hasn't been sorted and we have received no feedback. Second service came around and the lock nut for the tyres just vanished, they obviously denied touching it and were unable to assist with removing the old original Ford set to put a new set on.Third service the vehicle came back with screeching brakes and a shudder when braking. Sent it back today only to be told that there's nothing wrong and there's nothing more they can do. What is the point of being a Ford dealership if you can't actually deal with the brand's vehicle's? The service advisor is so rude and she has no business being in customer service!
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Mesh G
1 reviews | Active since Jan 2020
18 Dec 2024, 13:09
Constant issues, worst dealership ever!
Worst service ever - the only reason we keep going back is for the convenience of them being close by. We put in a warranty claim on our first service and guess what, 3 services later and it still hasn't been sorted and we have received no feedback. Second service came around and the lock nut for the tyres just vanished, they obviously denied touching it and were unable to assist with removing the old original Ford set to put a new set on.Third service the vehicle came back with screeching brakes and a shudder when braking. Sent it back today only to be told that there's nothing wrong and there's nothing more they can do. What is the point of being a Ford dealership if you can't actually deal with the brand's vehicle's? The service advisor is so rude and she has no business being in customer service!
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Belinda L
1 reviews | Active since Jan 2020
12 Dec 2024, 10:40
SWAKSRE FORD DIENS OOIT!!!!!
SWAKSTE DIENS WAT EK NOG BY N FORD DEALER GEKRY HET. MY BAKKIE SE TAIL LIGHT WERK NIE... DIE KAR STAAN NOU AL VIR 4 DAE BY FORD... MANAGER BEL SAL GLI HUURKAR REEL.. LOL!!!!! Ek wag sou my gister na n uur bel. Agent bel my 4:50 gister middag ek kan die huur kar kom optel.. hoe Op aarde kom ek by jou uit!!!! SOU MY VANOGGED BEL 12 DES 24. DIT IS NOU 12:39 GEEN OPROEP!!! LOS BOODSKAPPE GEEN TERUGVOERING!!!! SWAK SWAK SWAK. DIT IS DIE EERSTE EN LAASTE KEER DAT EK VAN JULLE SAL GEBRUIK MAAK DIT IS VERSEKER!!!!
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Belinda L
1 reviews | Active since Jan 2020
12 Dec 2024, 10:40
SWAKSRE FORD DIENS OOIT!!!!!
SWAKSTE DIENS WAT EK NOG BY N FORD DEALER GEKRY HET. MY BAKKIE SE TAIL LIGHT WERK NIE... DIE KAR STAAN NOU AL VIR 4 DAE BY FORD... MANAGER BEL SAL GLI HUURKAR REEL.. LOL!!!!! Ek wag sou my gister na n uur bel. Agent bel my 4:50 gister middag ek kan die huur kar kom optel.. hoe Op aarde kom ek by jou uit!!!! SOU MY VANOGGED BEL 12 DES 24. DIT IS NOU 12:39 GEEN OPROEP!!! LOS BOODSKAPPE GEEN TERUGVOERING!!!! SWAK SWAK SWAK. DIT IS DIE EERSTE EN LAASTE KEER DAT EK VAN JULLE SAL GEBRUIK MAAK DIT IS VERSEKER!!!!
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Sarah B
1 reviews | Active since Jan 2020
4 Nov 2024, 18:01
FORD BRUMA - BEWARE
My car was serviced on the 24 June 2024. I reported issues with my key. I was told that the key was not under warranty and I would have to pay for it. I declined. Fast forward to 29 October when my key decided not to work at all only manual. I go to Ford Bruma who tell me the key needs replacing and guess what it falls under the warranty. 30th October I’m told in detail by the Workshop Manager (I think - name of Dean) that the new key won’t work and he needs to make a claim for a B - something unit and I will get my car back by Tuesday 5th November. Today, 4th November I get a call from Ford Bruma (lady) who tells me exactly the same story I got told on the 30th October minus the car being returned on the 5th November. The lady was surprised when I told her this. I said don’t worry if I don’t get the car back tomorrow I will go onto Hello Peter. She responded by asking me not to do that as she will escalate to the Manager who will call me. I’m still waiting for the call. You can deduct by dates given that my car has sat in Ford Bruma for FOUR WORKING DAYS WITH NOTHING I REPEAT NOTHING NO WORK NOTHING BEING DONE. Now the question is is my warranty which expires soon (in November) still covering this whole procedure and do I sign off on the FOUR WORKING DAYS WHEN NOTHING WAS DONE. One final question WHO IS GOING TO PAY ME FOR THE INCONVENIENCE OF NOT HAVING MY CAR. Last question. When am I getting my car back. Next week. Next month. Next year. WHO PAYS
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Sarah B
1 reviews | Active since Jan 2020
4 Nov 2024, 18:01
FORD BRUMA - BEWARE
My car was serviced on the 24 June 2024. I reported issues with my key. I was told that the key was not under warranty and I would have to pay for it. I declined. Fast forward to 29 October when my key decided not to work at all only manual. I go to Ford Bruma who tell me the key needs replacing and guess what it falls under the warranty. 30th October I’m told in detail by the Workshop Manager (I think - name of Dean) that the new key won’t work and he needs to make a claim for a B - something unit and I will get my car back by Tuesday 5th November. Today, 4th November I get a call from Ford Bruma (lady) who tells me exactly the same story I got told on the 30th October minus the car being returned on the 5th November. The lady was surprised when I told her this. I said don’t worry if I don’t get the car back tomorrow I will go onto Hello Peter. She responded by asking me not to do that as she will escalate to the Manager who will call me. I’m still waiting for the call. You can deduct by dates given that my car has sat in Ford Bruma for FOUR WORKING DAYS WITH NOTHING I REPEAT NOTHING NO WORK NOTHING BEING DONE. Now the question is is my warranty which expires soon (in November) still covering this whole procedure and do I sign off on the FOUR WORKING DAYS WHEN NOTHING WAS DONE. One final question WHO IS GOING TO PAY ME FOR THE INCONVENIENCE OF NOT HAVING MY CAR. Last question. When am I getting my car back. Next week. Next month. Next year. WHO PAYS
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Owen D
1 reviews | Active since Jan 2020
4 Jul 2024, 18:10
DONT TAKE YOUR CAR HERE
What a terrible experience and I regret choosing this workshop for my vehicle repairs: 1. My vehicle died on the 27th of May after I bumped into something on the N3 Highway heading to an emergency. The engine fell and hit the sump which resulted into oil spillage on the road. Fortunate enough , I was able to park tye car aside and called Insure Africa for road assistance and they responded promptly without any delays. The vehicle in question was taken Ford Bruma where the drama begin. 2. I managed to get my offices and called Bruma to ask them what information they needed. Consequently, I furnished them with all the required documents including information of my main machanical insurance and my machanical booster insurance. They confirmed receipt of the vehicle and all details. 2. The following week I called to follow up on the vehicle and was informed that they are still in the process of sending a incident report which took almost a week. After several attempts they sent a report with just few information which made it difficult for my insurance to make a ruling on the approval. Fortunately my insurance sent their own assessor to do the work and concluded that my car needed a new engine and they approved the quotation. 3. Firstly, they recorded that they received the car on the 4th of June (a week after ) which was not the case. Secondly , the also recorded a mileage with a difference of 40 000km difference from the original mieliege of the car. Nonetheless, Insure Africa went and approved a R76K worth of work despite these discrepancies. This was approved a day after they were furnished with the quotation. 4. The lady by name of Thembi was dishonest with me and communicating lies that nearly cost me my job as i used this information to relate to my manager. Firstly she said that my insurance approved everything when it was only 60k. Secondly she told me that the engine was gonna be delivered on a specific day which was only delivered a week after this communication. I followed this up several times until I was informed on the 27th of June ( a month after the incident) that they have completed fitting the engine. This was the day I learned that the have not contacted the booster insurance which was going to give Mr my courtesy car. Yes, I spent almost 7k to date on e-hailing and lost worth 200k worth of sales . 5. Furthermore, Thembi informed me that the only issue with the vehicle was the bearings and she has furnished the booster insurance with all documents and waiting for their approval. I called the booster insurance and to my surprise they did not receive any of this details from her. When I called her she said to me that she is waiting for the person to do the engine clearance and he is on his way which was also a lie because that person never pitched meaning there was no arrangements. She went further to tell me that she will copy me on the email to the insurer as she is busy with it now and I still haven't received this email from her which proves that the email wasn't even sent initially according to her first lies. It is now the 3rd of July , and the sixth week waiting for my vehicle and I am still waiting for an email. 7. I work in the medical field , and this affected me professionally and personally. An engine that was suppose to be delivered the following day was only delivered the following week. My mom who is 74 and can barely walk had to use taxis for a checkups. The lies they told me I was communicating to my bosses and they even thought I was the one lying to them. As a result ,I we nearly lost patients. 8. I am seeking legal advise on this as these people have to account for the damages they have caused in my life. My fisncee who stays in the Nothern Cape even had to cut ties because of thinking i was making this up and using it as an excuse to visit her with my son. It's pay back time !
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Owen D
1 reviews | Active since Jan 2020
4 Jul 2024, 18:10
DONT TAKE YOUR CAR HERE
What a terrible experience and I regret choosing this workshop for my vehicle repairs: 1. My vehicle died on the 27th of May after I bumped into something on the N3 Highway heading to an emergency. The engine fell and hit the sump which resulted into oil spillage on the road. Fortunate enough , I was able to park tye car aside and called Insure Africa for road assistance and they responded promptly without any delays. The vehicle in question was taken Ford Bruma where the drama begin. 2. I managed to get my offices and called Bruma to ask them what information they needed. Consequently, I furnished them with all the required documents including information of my main machanical insurance and my machanical booster insurance. They confirmed receipt of the vehicle and all details. 2. The following week I called to follow up on the vehicle and was informed that they are still in the process of sending a incident report which took almost a week. After several attempts they sent a report with just few information which made it difficult for my insurance to make a ruling on the approval. Fortunately my insurance sent their own assessor to do the work and concluded that my car needed a new engine and they approved the quotation. 3. Firstly, they recorded that they received the car on the 4th of June (a week after ) which was not the case. Secondly , the also recorded a mileage with a difference of 40 000km difference from the original mieliege of the car. Nonetheless, Insure Africa went and approved a R76K worth of work despite these discrepancies. This was approved a day after they were furnished with the quotation. 4. The lady by name of Thembi was dishonest with me and communicating lies that nearly cost me my job as i used this information to relate to my manager. Firstly she said that my insurance approved everything when it was only 60k. Secondly she told me that the engine was gonna be delivered on a specific day which was only delivered a week after this communication. I followed this up several times until I was informed on the 27th of June ( a month after the incident) that they have completed fitting the engine. This was the day I learned that the have not contacted the booster insurance which was going to give Mr my courtesy car. Yes, I spent almost 7k to date on e-hailing and lost worth 200k worth of sales . 5. Furthermore, Thembi informed me that the only issue with the vehicle was the bearings and she has furnished the booster insurance with all documents and waiting for their approval. I called the booster insurance and to my surprise they did not receive any of this details from her. When I called her she said to me that she is waiting for the person to do the engine clearance and he is on his way which was also a lie because that person never pitched meaning there was no arrangements. She went further to tell me that she will copy me on the email to the insurer as she is busy with it now and I still haven't received this email from her which proves that the email wasn't even sent initially according to her first lies. It is now the 3rd of July , and the sixth week waiting for my vehicle and I am still waiting for an email. 7. I work in the medical field , and this affected me professionally and personally. An engine that was suppose to be delivered the following day was only delivered the following week. My mom who is 74 and can barely walk had to use taxis for a checkups. The lies they told me I was communicating to my bosses and they even thought I was the one lying to them. As a result ,I we nearly lost patients. 8. I am seeking legal advise on this as these people have to account for the damages they have caused in my life. My fisncee who stays in the Nothern Cape even had to cut ties because of thinking i was making this up and using it as an excuse to visit her with my son. It's pay back time !
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Benny K
1 reviews | Active since Jan 2020
4 Apr 2024, 13:46
The sales lady Lethabo in the parts department is very rude and has poor communication skills
The sales lady Lethabo in the parts department is very rude and has poor communication skills. She failed to keep me updated with my order and I had to keep calling in to ask for an update regarding this matter. The telophonic service is also very poor as you are sent from the reception to the parts department then back to reception, so its just a back and forth struggle on the phone line, when you finally get to parts you are put on hold for 10minutes until the call gets cut. Upon questioning Lethabo about the delay in my order and poor communication she told me that im being difficult! How am I being difficult in doing follow ups on my purchase whilst im well within the time frames provided by her?
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Benny K
1 reviews | Active since Jan 2020
4 Apr 2024, 13:46
The sales lady Lethabo in the parts department is very rude and has poor communication skills
The sales lady Lethabo in the parts department is very rude and has poor communication skills. She failed to keep me updated with my order and I had to keep calling in to ask for an update regarding this matter. The telophonic service is also very poor as you are sent from the reception to the parts department then back to reception, so its just a back and forth struggle on the phone line, when you finally get to parts you are put on hold for 10minutes until the call gets cut. Upon questioning Lethabo about the delay in my order and poor communication she told me that im being difficult! How am I being difficult in doing follow ups on my purchase whilst im well within the time frames provided by her?
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Benny K
1 reviews | Active since Jan 2020
13 Mar 2024, 09:37
Rude service from their sales team
Poor service and communication skills received from Lethabo in their parts department. I had ordered a new battery from her and was promised to receive the battery the following day in the afternoon, the day of collection I called in to confirm if the battery had arrived and the lady said no, and I had asked her to notify me as soon as it arrived as it was an urgent order, so I then asked her why did you not make an effort in informing me that the battery has not arrived and there will be a delay so that I can also know how to move forward, she just apologised for the lack of communication and promised I would receive it the next morning around 10am as thats when the driver with their orders normally arrives. I started calling from 10:45am trying to get through to Lethabo in parts only to be sent back and forth between her and the reception, when I do get to parts she puts me on hold until she hangs up. My call was attended to at 11:05am and upon questioning the location of the battery I was told it had arrived, and I asked her why did she not bother informing me that it had arrived and I now have to struggle getting ahold of her whilst she had promised to call me as soon as it arrived in the morning, she then responded by telling me that im being difficult. I asked to be put through to her manager and she refused to give me the managers contact aswell.
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Benny K
1 reviews | Active since Jan 2020
13 Mar 2024, 09:37
Rude service from their sales team
Poor service and communication skills received from Lethabo in their parts department. I had ordered a new battery from her and was promised to receive the battery the following day in the afternoon, the day of collection I called in to confirm if the battery had arrived and the lady said no, and I had asked her to notify me as soon as it arrived as it was an urgent order, so I then asked her why did you not make an effort in informing me that the battery has not arrived and there will be a delay so that I can also know how to move forward, she just apologised for the lack of communication and promised I would receive it the next morning around 10am as thats when the driver with their orders normally arrives. I started calling from 10:45am trying to get through to Lethabo in parts only to be sent back and forth between her and the reception, when I do get to parts she puts me on hold until she hangs up. My call was attended to at 11:05am and upon questioning the location of the battery I was told it had arrived, and I asked her why did she not bother informing me that it had arrived and I now have to struggle getting ahold of her whilst she had promised to call me as soon as it arrived in the morning, she then responded by telling me that im being difficult. I asked to be put through to her manager and she refused to give me the managers contact aswell.
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Mbali K
1 reviews | Active since Jan 2020
4 Dec 2023, 16:34
Appalling service at Ford Bruma
I had a terrible experience with Ford Bruma and I would not recommend their services. My car went in for its annual service - it had no issues prior to this. A week after the service had been completed, I started experiencing overheating and the engine alert came on. I went back to get clarity on what could have gone wrong. They told me the gasket had blown. This is after they had replaced the water container when the service was done. What I don't understand is how they could have missed this potential issue when conducting the car service? How did it only become an issue after the car was serviced and after the water container had been replaced? Conveniently, the person who worked on my car was not working on the day I went to enquire about this. No accountability was taken, instead, I was quoted additional services and amounts that were not in the original service quotation. There was also no empathy shown by the manager or the service advisor. Instead, the service advisor (Gloria) was attending to other new clients instead of ensuring that my matter was attended to. I should have known I would run into problems when I had to replace the whole engine one month after I purchased the car from them in 2019. All in all, this is not a service one would want to subject themselves to and the reviews confirm this.
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Mbali K
1 reviews | Active since Jan 2020
4 Dec 2023, 16:34
Appalling service at Ford Bruma
I had a terrible experience with Ford Bruma and I would not recommend their services. My car went in for its annual service - it had no issues prior to this. A week after the service had been completed, I started experiencing overheating and the engine alert came on. I went back to get clarity on what could have gone wrong. They told me the gasket had blown. This is after they had replaced the water container when the service was done. What I don't understand is how they could have missed this potential issue when conducting the car service? How did it only become an issue after the car was serviced and after the water container had been replaced? Conveniently, the person who worked on my car was not working on the day I went to enquire about this. No accountability was taken, instead, I was quoted additional services and amounts that were not in the original service quotation. There was also no empathy shown by the manager or the service advisor. Instead, the service advisor (Gloria) was attending to other new clients instead of ensuring that my matter was attended to. I should have known I would run into problems when I had to replace the whole engine one month after I purchased the car from them in 2019. All in all, this is not a service one would want to subject themselves to and the reviews confirm this.
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