SB
Sarah B
Active since Aug 2015
7
Reviews
0
Industries
Reviews
7 reviews18 months ago
NMI FORD BRUMA SHOCKING SERVICE
My car was serviced on the 24 June 2024 at NMI Ford Bruma. I reported issues with my key. I was told that the key was not under warranty and I would have to pay for it. I declined. Fast forward to 29 October when my key decided not to work at all only manual. I go to Ford Bruma who tell me the key needs replacing and guess what it falls under the warranty. 30th October I’m told in detail by the Workshop Manager (I think - name of Dean) that the new key won’t work and he needs to make a claim for a B - something unit and I will get my car back by Tuesday 5th November. Today, 4th November I get a call from Ford Bruma (lady) who tells me exactly the same story I got told on the 30th October minus the car being returned on the 5th November. The lady was surprised when I told her this. I said don’t worry if I don’t get the car back tomorrow I will go onto Hello Peter. She responded by asking me not to do that as she will escalate to the Manager who will call me. I’m still waiting for the call. You can deduct by dates given that my car has sat in Ford Bruma for FOUR WORKING DAYS WITH NOTHING I REPEAT NOTHING NO WORK NOTHING BEING DONE. Now the question is is my warranty which expires soon (in November) still covering this whole procedure and do I sign off on the FOUR WORKING DAYS WHEN NOTHING WAS DONE. One final question WHO IS GOING TO PAY ME FOR THE INCONVENIENCE OF NOT HAVING MY CAR. Last question. When am I getting my car back. Next week. Next month. Next year. WHO PAYS
0 replies
18 months ago
FORD BRUMA - BEWARE
My car was serviced on the 24 June 2024. I reported issues with my key. I was told that the key was not under warranty and I would have to pay for it. I declined. Fast forward to 29 October when my key decided not to work at all only manual. I go to Ford Bruma who tell me the key needs replacing and guess what it falls under the warranty. 30th October I’m told in detail by the Workshop Manager (I think - name of Dean) that the new key won’t work and he needs to make a claim for a B - something unit and I will get my car back by Tuesday 5th November. Today, 4th November I get a call from Ford Bruma (lady) who tells me exactly the same story I got told on the 30th October minus the car being returned on the 5th November. The lady was surprised when I told her this. I said don’t worry if I don’t get the car back tomorrow I will go onto Hello Peter. She responded by asking me not to do that as she will escalate to the Manager who will call me. I’m still waiting for the call. You can deduct by dates given that my car has sat in Ford Bruma for FOUR WORKING DAYS WITH NOTHING I REPEAT NOTHING NO WORK NOTHING BEING DONE. Now the question is is my warranty which expires soon (in November) still covering this whole procedure and do I sign off on the FOUR WORKING DAYS WHEN NOTHING WAS DONE. One final question WHO IS GOING TO PAY ME FOR THE INCONVENIENCE OF NOT HAVING MY CAR. Last question. When am I getting my car back. Next week. Next month. Next year. WHO PAYS
0 replies
44 months ago
UNAUTHORISED DEBIT OFF MY BANK ACCOUNT
I recently wanted to put a friend on my policy as a regular driver on one of my vehicles. I was NOT happy about the increase in the my premium as I felt it was excessive for both excuses - the first one was the friend had an international license the second was the area (Morningside Sandton) he was staying in was unsafe. Despite me NOT agreeing to the premium or change OUTsurance continued with the change and deducted the amount off my bank account. When I asked for a reversal they resent my policy to me with the unauthorised change and NO refund. Theft I wonder.
134 replies
59 months ago
Theft of money from Vodacom
I paid Vodacom an amount of R5248.01 on 28th May 2021. Shortly thereafter while checking my credit card statement I discovered that Vodacom had deducted the payment of R5248.01 THREE times - the last two without my authorization or knowledge. I have a credit card statement which clearly shows these illegal deductions. I have Vodacom statement which clearly shows these illegal deductions being credited to the account. The Vodacom statement also clearly shows I am in credited with R15744.03. I have repeatedly requested Vodacom to refund this money. I have been met with excuses and incompetency. I am now giving Vodacom 5 working days to return these funds. Failing which I will lay a charge of theft against Vodacom and seek legal advise which has been offered to me probona (free). Sarah Bruce
159 replies
59 months ago
Vodacom incompetence
My cell phone account was suspended with no warning. I found out it was in arrears. I paid R5248.01 on 28 May 2021 at 12h15 at Bedford Centre Vodashop. I have the receipt. I was told it would be reconnected within 2 to 3 hours. I am still waiting for the reconnection. I called the call centre. The automated system tells me my account is still in arrears and when I select balances it tells me I have a NIL balance. VODACOM - THE ARREARS HAVE BEEN PAID. I HAVE A RECEIPT. RECONNECT ME.
318 replies
60 months ago
Tracker is a disgrace.
I have for the last 4 weeks tried to change the name on a contract with Tracker. I have been met with complete incompetence. I’m still waiting for Trackers legal dept to contact me. Tracker insisted on sending a Tech to fit a Tracker into my vehicle which already HAS a tracker. While Tech was with me I discovered that the Tracker in my vehicle was NOT active. I have been paying for a tracker that is NOT even active!!!!! All I wanted to do was change the name on the contract. That’s all. Very simple. Now all I want to do is cancel all the Trackers in ALL my vehicles. Netstar here I come. If Tracker cannot do a simple thing like change a name on a contract how the hell can the track a stolen vehicle. By the way make sure that the tracker you have is actually active.
106 replies
130 months ago
Punching Bags
Good day<br> <br> There use to be 4 punch bags at Planet Fitness, Benoni. There is now ONE. I have telephoned and written asking for more punch bags as the ONE AND ONLY punch bag is now going soft. The answer I get is for my complaint/request to be sent to the Manager of the Gym and the Manager informing me that he is waiting for Head Office to agree to purchase./replace the bags.<br> This round about has been going on for TWO MONTHS. COME ON LET US TRY AND GET ON THE SAME PAGE OR IS THAT IMPOSSIBLE FOR PLANET FITNESS.
75 replies
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2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)