BK
Benny K
Active since Aug 2021
5
Reviews
0
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Reviews
5 reviews25 months ago
The sales lady Lethabo in the parts department is very rude and has poor communication skills
The sales lady Lethabo in the parts department is very rude and has poor communication skills. She failed to keep me updated with my order and I had to keep calling in to ask for an update regarding this matter. The telophonic service is also very poor as you are sent from the reception to the parts department then back to reception, so its just a back and forth struggle on the phone line, when you finally get to parts you are put on hold for 10minutes until the call gets cut. Upon questioning Lethabo about the delay in my order and poor communication she told me that im being difficult! How am I being difficult in doing follow ups on my purchase whilst im well within the time frames provided by her?
0 replies
25 months ago
Rude service from their sales team
Poor service and communication skills received from Lethabo in their parts department. I had ordered a new battery from her and was promised to receive the battery the following day in the afternoon, the day of collection I called in to confirm if the battery had arrived and the lady said no, and I had asked her to notify me as soon as it arrived as it was an urgent order, so I then asked her why did you not make an effort in informing me that the battery has not arrived and there will be a delay so that I can also know how to move forward, she just apologised for the lack of communication and promised I would receive it the next morning around 10am as thats when the driver with their orders normally arrives. I started calling from 10:45am trying to get through to Lethabo in parts only to be sent back and forth between her and the reception, when I do get to parts she puts me on hold until she hangs up. My call was attended to at 11:05am and upon questioning the location of the battery I was told it had arrived, and I asked her why did she not bother informing me that it had arrived and I now have to struggle getting ahold of her whilst she had promised to call me as soon as it arrived in the morning, she then responded by telling me that im being difficult. I asked to be put through to her manager and she refused to give me the managers contact aswell.
0 replies
31 months ago
Rain package, poor service CCD couriers
Worst courier services to be offered. The driver was late for delivery and very rude over the phone. The driver did not bother to notify me that they were on their way to deliver my parcel as requested when scheduling delivery. He then stood at my gate and buzzed me instead of calling, I tried returning his call twice to no avail but managed to get him on the 3rd attempt. He could not say why he did not call me whilst at the gate but all he said is that he was busy with another client. I asked if he was coming back so that I can also know if should wait or not but he said he was not sure. He also kept hanging up the phone on me. I tried to escalate this to the CCD call center but did not get any form of assitance from there aswell but that they would call me back.
131 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)