Candice-Che Hollister

They steal your money

I’d like to share my story A while back I brought a car through Derby Cars PTY LTD on a rent to own agreement ,they were very quick to take my current car and my money. From the first week of receiving the vehicle The car broke down. I took it back to them, yes, they fixed it but only to be back at the dealership every month for over a year with problems ... from dashboard errors saying engine fault. ( I have all the photos and evidence and written correspondence)To gearbox fault to the car not even driving without cutting out and the automatic gearbox not changing gears, they took the car each time (7 times) and had the car for almost two and half months one time only for me to have the same errors time and time again and the car been returned to still broken when they assured me it was fixed. I was even told by one employee if I don’t want dashboard errors I must not let the petrol gage go below quarter tank. ???? Eventually, I had enough and I went to the dealership and gave them back the car and requested a cancellation and refund of my money. The agreement is on a lease bases rent to own and they took my old car and 20k deposit and 10k deposit for insurance excess. I have asked them to refund me on my deposit and insurance money but they are ignoring me not replying to my emails or texts and it’s been over two months. I cannot believe people conduct business like this and to rip off a single mom of two young girls which now doesn’t have a vehicle due to them not refunding my money so I can’t get another one. I have been messed around by these people time and time again all of the vehicles they have at the dealership are old and broken, how can anyone sell these to the public??? They are scammers and I cannot believe they conduct business like this Ripping off innocent woman/ people and basically stealing my money which is rightfully mine after they sold me a broken vehicle. Do not do business with them or buy one of their cars they will rip you off and steal your money