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Salome O
Active since Feb 2021
2
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2 reviews23 months ago
Not worth using the service
I ordered very expensive books. It was poorly packaged and the products were damaged after waiting a long time for delivery. Like the inside is torn loose from the hardcover and the cover is torn in places. Then when trying to lay a complaint, it is like hitting a brick wall. You either have to return the product by doing everything yourself, dropping it off at a shipping company and paying shipping costs for the return. This means, you still do not have the product, you pay more for it and you risk losing the product and all the additional costs in case somebody turns around and say that they do not have proof that it damaged during the return... Then you try the chat option within the app. What a horrible experience?! First is the bot, then finally an agent. This agent drops your chat halfway by indicating that they suddenly need to add somebody else to the chat to assist you and then disappears from the chat as soon as the other person is "added". The second agent cannot access the lengthy conversation you had with the first one and you have to repeat yourself. Your messages are not properly read. Your questions are not answered. They refuse to give you an email address to direct your complaint to. They respond multiple times with "template" answers about how sorry they are about your experience and still continue to ignore your actual questions and comments. Then all the time and frustration spent still ends with "sorry, we are unable to do anything until we receive the returned product". I AM NOT RETURNING IT. I WANT TO LAY A COMPLAINT. I want the packaging okes (people) and courier services to be investigated on how, why and where two heavy and very expensive books were damaged? Why was it poorly packed with minimal protection? A single sheet of brown paper in an oversized, flimsy box with 2 large, heavy books???? I want it NOT to happen to the next person. I want to be heard. The total experience was horrible. But, at least now I am cured from using Amazon again for my retail therapy.
0 replies
28 months ago
Hulp beskikbaar in Afrikaans
Hulp beskikbaar in Afrikaans. Vriendelike diens.
129 replies
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